Resident Relations Administrator
FirstService Residential, San Diego, California, United States, 92189
Job Overview
The
Resident Relations Administrator
(RRA) supports the General Manager as a key administrative and operational partner within a master‑planned community. This role focuses on resident relations, governance support, compliance processing, architectural application coordination, and community administrative functions. The Resident Relations Administrator plays a vital role in supporting the overall resident experience by managing essential processes, communicating community standards, and ensuring smooth daily operations across the community.
Compensation $20‑22/hour.
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities
Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, community vision, and the goals and objectives.
Oversee front desk, resident services, and administrative workflows.
Receive, process and onboard new owner registration/tenant forms, create access cards, and update homeowner files.
Assist residents (via calls, email, face‑to‑face) with the distribution of key access devices, room reservations, maintenance requests, architectural applications, and general questions pertaining to the Community.
Monitor the master community event and activity calendar and ensure accuracy for posting on the community monitors and website.
Assist facility coordinator by accurately imputing work orders for service requests in a timely manner; follow up with both facility coordinator and resident at completion.
Responsible for facility reservation process, including provision of reservation information, resident tours, education on facility amenities/usage, management of applications/fees/deposits and related communications, real‑time support for reservations as needed, oversight of reservations to ensure proper facility usage, and post‑reservation communications.
Assist with enforcing the policies and procedures of the Recreation Center facility. Report any issues to the General/Facility Coordinator.
Support oversight of amenity spaces by inspecting the recreation center and pool area throughout shift ensuring consistency, cleanliness, and readiness for use.
Communicate with homeowners on the community policies and guidelines.
Process compliance updates supplied by facility coordinator.
Receive, review, and process architectural improvement applications; coordinate with relevant committees and ensure compliance with governing documents.
Perform general office duties (e.g., retrieve and distribute mail, document filing, correspondence, etc.).
Read and have a general understanding of Governing Documents and their hierarchy.
Monitor and evaluate the community needs to identify opportunities for improving customer service and communication.
Apply a proactive approach to responsibilities with an emphasis on continuous improvement.
Adhere to FirstService Residential guidelines, Core Values, and Global Service Standards.
Comply with company policies, procedures and attend all company mandatory functions.
Ensure the representation of a positive organizational image to residents, business partners, community organizations, and surrounding communities.
Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations, reviewing policies on an ongoing basis and ensuring proper records are maintained.
Represent the community and organization with professionalism at all times.
Perform any range of special projects, tasks, and other related duties as assigned.
Follow safety procedures and maintain a safe work environment for all.
Skills & Qualifications
Excellent customer service skills.
Strong leadership and team building skills.
Ability to manage multiple priorities.
Excellent communication skills.
Promotes collaboration.
Education & Experience
High school diploma or equivalent.
Guest service experience.
Physical Requirements & Working Environment
Ability to lift 25 lbs.
Work in an upright standing or sitting position for long periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be able to sit for long periods of time at a desk.
Must be mobile enough to move around office.
Must be able to effectively receive telephone calls and voice mail messages.
Must be literate and articulate in written form to prepare correspondence.
Must be able to handle multiple tasks.
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours).
Part time 20+ hours qualify for dental and vision.
401K match.
Time off including vacation, sick, and company paid holidays.
Pet insurance available.
Tuition reimbursement.
Legal services.
Free emotional wellbeing and daily life assistance support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Employment FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel at national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
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Resident Relations Administrator
(RRA) supports the General Manager as a key administrative and operational partner within a master‑planned community. This role focuses on resident relations, governance support, compliance processing, architectural application coordination, and community administrative functions. The Resident Relations Administrator plays a vital role in supporting the overall resident experience by managing essential processes, communicating community standards, and ensuring smooth daily operations across the community.
Compensation $20‑22/hour.
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities
Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, community vision, and the goals and objectives.
Oversee front desk, resident services, and administrative workflows.
Receive, process and onboard new owner registration/tenant forms, create access cards, and update homeowner files.
Assist residents (via calls, email, face‑to‑face) with the distribution of key access devices, room reservations, maintenance requests, architectural applications, and general questions pertaining to the Community.
Monitor the master community event and activity calendar and ensure accuracy for posting on the community monitors and website.
Assist facility coordinator by accurately imputing work orders for service requests in a timely manner; follow up with both facility coordinator and resident at completion.
Responsible for facility reservation process, including provision of reservation information, resident tours, education on facility amenities/usage, management of applications/fees/deposits and related communications, real‑time support for reservations as needed, oversight of reservations to ensure proper facility usage, and post‑reservation communications.
Assist with enforcing the policies and procedures of the Recreation Center facility. Report any issues to the General/Facility Coordinator.
Support oversight of amenity spaces by inspecting the recreation center and pool area throughout shift ensuring consistency, cleanliness, and readiness for use.
Communicate with homeowners on the community policies and guidelines.
Process compliance updates supplied by facility coordinator.
Receive, review, and process architectural improvement applications; coordinate with relevant committees and ensure compliance with governing documents.
Perform general office duties (e.g., retrieve and distribute mail, document filing, correspondence, etc.).
Read and have a general understanding of Governing Documents and their hierarchy.
Monitor and evaluate the community needs to identify opportunities for improving customer service and communication.
Apply a proactive approach to responsibilities with an emphasis on continuous improvement.
Adhere to FirstService Residential guidelines, Core Values, and Global Service Standards.
Comply with company policies, procedures and attend all company mandatory functions.
Ensure the representation of a positive organizational image to residents, business partners, community organizations, and surrounding communities.
Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations, reviewing policies on an ongoing basis and ensuring proper records are maintained.
Represent the community and organization with professionalism at all times.
Perform any range of special projects, tasks, and other related duties as assigned.
Follow safety procedures and maintain a safe work environment for all.
Skills & Qualifications
Excellent customer service skills.
Strong leadership and team building skills.
Ability to manage multiple priorities.
Excellent communication skills.
Promotes collaboration.
Education & Experience
High school diploma or equivalent.
Guest service experience.
Physical Requirements & Working Environment
Ability to lift 25 lbs.
Work in an upright standing or sitting position for long periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be able to sit for long periods of time at a desk.
Must be mobile enough to move around office.
Must be able to effectively receive telephone calls and voice mail messages.
Must be literate and articulate in written form to prepare correspondence.
Must be able to handle multiple tasks.
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours).
Part time 20+ hours qualify for dental and vision.
401K match.
Time off including vacation, sick, and company paid holidays.
Pet insurance available.
Tuition reimbursement.
Legal services.
Free emotional wellbeing and daily life assistance support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Employment FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel at national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
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