Constituent Services Specialist
Government Jobs, Harrisburg, Pennsylvania, United States, 17101
Constituent Services Specialist 1
This is a highly responsible staff position within the Executive Office and the Constituent Services Section of the Office of Public Engagement (OPE). As a member of Constituent Services, the Constituent Services Specialist (Specialist) is responsible for handling a large volume of telephone and written inquiries from constituents, members of the Office of Attorney General (OAG), and other personnel conducting business with the Office. While communicating with constituents and other personnel, the Specialist is expected to maintain a positive and professional manner. The Specialist is responsible for working with a team to review and control the flow of phone calls, e-mails, and written correspondence addressed to the OAG and working with the Constituent Services Manager to determine the appropriate response. Excellent writing skills are a required element of this position
you will prepare timely written responses to correspondence for the signatures of the Director of OPE and the Attorney General. An employee in this position will often work with officials of both the public and private sectors who have transactions with the Office. Duties are performed independently under the direction of the Constituent Services Manager and are reviewed for accuracy, timeliness, and compliance with policy and procedures. Examples Of Duties
Screens visitors and phone calls for the Executive Office Apprises the appropriate Executive of all relevant Office activity in regard to visitors and callers Answers inquiries or refers them to the appropriate person Reviews mail delivered to the Office and routes it to the proper unit Maintains control over incoming and outgoing correspondence Prepares standard replies on subjects relating to the Office Offers resources to constituents even if the Office is unable to pursue their concern Must be able to handle calls that may be challenging in nature Performs related work as required Minimum Experience and Training
A bachelor's degree from an accredited institution and one year of progressively responsible experience in constituent services, customer service, or a similar field or Three years of progressively responsible experience in constituent services, customer service, or a similar field or An equivalent combination of experience, training, and education Preferred Knowledge, Skills, and Abilities
Proficiency in a second language
Spanish preferred, other languages also considered preferably Familiarity with IQ or similar constituent contact software Excellent customer service skills in a fast-paced environment with the ability to multi-task Knowledge of the functions, organizations, and clerical procedures of the Office Knowledge of modern office practices, procedures, and equipment Knowledge of the principles of office management and standard record maintenance procedures Ability to exercise good judgment, courtesy, and tact in receiving and directing callers and in giving and obtaining information Ability to establish and maintain effective working relationships with other employees and the general public Excellent writing skills
This is a highly responsible staff position within the Executive Office and the Constituent Services Section of the Office of Public Engagement (OPE). As a member of Constituent Services, the Constituent Services Specialist (Specialist) is responsible for handling a large volume of telephone and written inquiries from constituents, members of the Office of Attorney General (OAG), and other personnel conducting business with the Office. While communicating with constituents and other personnel, the Specialist is expected to maintain a positive and professional manner. The Specialist is responsible for working with a team to review and control the flow of phone calls, e-mails, and written correspondence addressed to the OAG and working with the Constituent Services Manager to determine the appropriate response. Excellent writing skills are a required element of this position
you will prepare timely written responses to correspondence for the signatures of the Director of OPE and the Attorney General. An employee in this position will often work with officials of both the public and private sectors who have transactions with the Office. Duties are performed independently under the direction of the Constituent Services Manager and are reviewed for accuracy, timeliness, and compliance with policy and procedures. Examples Of Duties
Screens visitors and phone calls for the Executive Office Apprises the appropriate Executive of all relevant Office activity in regard to visitors and callers Answers inquiries or refers them to the appropriate person Reviews mail delivered to the Office and routes it to the proper unit Maintains control over incoming and outgoing correspondence Prepares standard replies on subjects relating to the Office Offers resources to constituents even if the Office is unable to pursue their concern Must be able to handle calls that may be challenging in nature Performs related work as required Minimum Experience and Training
A bachelor's degree from an accredited institution and one year of progressively responsible experience in constituent services, customer service, or a similar field or Three years of progressively responsible experience in constituent services, customer service, or a similar field or An equivalent combination of experience, training, and education Preferred Knowledge, Skills, and Abilities
Proficiency in a second language
Spanish preferred, other languages also considered preferably Familiarity with IQ or similar constituent contact software Excellent customer service skills in a fast-paced environment with the ability to multi-task Knowledge of the functions, organizations, and clerical procedures of the Office Knowledge of modern office practices, procedures, and equipment Knowledge of the principles of office management and standard record maintenance procedures Ability to exercise good judgment, courtesy, and tact in receiving and directing callers and in giving and obtaining information Ability to establish and maintain effective working relationships with other employees and the general public Excellent writing skills