We are seeking a strategic and operationally focused Product Operations Director to establish and scale the operational foundation for our product organization. This senior leadership role will be responsible for defining product development processes, building analytics infrastructure, and driving best practices that enable our product teams to work efficiently and make data-driven decisions. The ideal candidate will combine process expertise with technical acumen, bringing a track record of implementing scalable product operations frameworks in high-growth SaaS environments.
Reporting directly to the Chief Product Officer, the Product Operations Director will serve as a key enabler of product team effectiveness, working cross‑functionally with engineering, data, design, marketing, and sales to create systems, tools, and processes that accelerate product velocity and improve outcomes.
Process Design & Optimization
Define and standardize product development processes across the organization, from discovery through launch
Establish governance frameworks to ensure process compliance and continuous improvement
Design and implement product planning cycles, including roadmapping, prioritization, and resource allocation processes
Create scalable workflows that support rapid growth while maintaining quality and consistency
Drive adoption of product management best practices across teams and product lines
Metrics & Analytics
Establish comprehensive metrics frameworks aligned with business objectives and product strategy
Build and maintain KPI dashboards that provide visibility into product performance, customer behavior, and business impact
Design data infrastructure for product analytics, ensuring teams have access to reliable, actionable insights
Partner with Data teams to implement instrumentation, tracking, and measurement capabilities
Define key product health metrics and ensure consistent tracking and reporting across the organization
Tools & Systems Management
Own the product management technology stack, including roadmapping, analytics, experimentation, and collaboration tools
Evaluate, select, and implement PM tools that enhance team productivity and decision-making
Develop tool implementation plans, including training, adoption tracking, and optimization
Ensure integration and data flow between product tools and other systems (CRM, data warehouse, business intelligence)
Manage vendor relationships and optimize tool spend
Cross‑Functional Collaboration
Facilitate collaboration between Product, Engineering, Design, and Go‑to‑Market teams
Design and lead cross‑functional ceremonies including planning sessions, quarterly business reviews, and retrospectives
Create communication frameworks that ensure alignment and transparency across the organization
Build bridges between product teams and other functions to streamline handoffs and reduce friction
Serve as a trusted advisor to product leaders on operational challenges and opportunities
Enablement & Training
Develop and deliver PM training programs for onboarding and continuous skill development
Create product operations playbooks documenting standards, templates, and best practices
Build resources and documentation that enable self‑service and reduce operational overhead
Coach product managers on data‑driven decision making, prioritization frameworks, and stakeholder management
Foster a culture of operational excellence and continuous learning
Strategic Planning Support
Provide analytical support for strategic initiatives and business case development
Prepare quarterly business review materials and executive‑level reports
Conduct analysis to inform investment decisions and resource allocation
Track portfolio‑level metrics and provide insights on product line performance
Support financial planning processes with data on product economics and forecasting
Key Deliverables
Product operations playbooks and process documentation
Comprehensive metrics dashboards and automated reporting systems
Tool evaluation frameworks and implementation plans
Data infrastructure for product analytics and experimentation
Process improvement initiatives with measurable ROI
PM training programs and enablement materials
Quarterly business review presentations and executive reports
Product planning templates and prioritization frameworks
Product operations roadmap and improvement backlog
Cross‑functional collaboration frameworks
7+ years of experience in product management, product operations, or related roles in SaaS/technology companies
7+ years of experience in delivering custom software using Scrum methods
3+ years of experience in a product operations or similar leadership role
Proven track record of implementing scalable processes and systems in high‑growth environments
Strong analytical skills with expertise in product metrics, KPIs, and data analysis
Experience with product management tools (e.g., Jira, ProductBoard, Amplitude, Mixpanel, Tableau, Looker)
Demonstrated ability to influence without authority and drive change across organizations
Excellent project management skills with ability to manage multiple initiatives simultaneously
Strong technical aptitude with understanding of data infrastructure and analytics platforms
Bachelor's degree in Business, Engineering, Data Science, or related field
Preferred
MBA or advanced degree in relevant field
Experience in product operations at a scaling SaaS company (Series B through IPO)
Technical background or experience as a product manager
Familiarity with SQL, data modeling, and business intelligence tools
Experience with agile methodologies and product development frameworks
Certification in Lean Six Sigma, PMP, or similar process improvement methodologies
Prior experience implementing or administering enterprise software systems
Background in management consulting or business operations
Skills & Competencies Systems Thinking Ability to design scalable processes and systems that work across diverse teams and product lines
Analytical Rigor Strong quantitative skills with ability to translate data into actionable insights and recommendations
Technical Acumen Comfort with technical concepts, tools, and data infrastructure
Process Optimization Track record of identifying inefficiencies and implementing improvements that drive measurable results
Communication Exceptional ability to communicate complex processes simply and effectively to diverse audiences
Stakeholder Management Skilled at building relationships and aligning stakeholders at all levels of the organization
Change Management Experience driving adoption of new processes, tools, and ways of working
Project Management Strong organizational skills with ability to manage complex initiatives with multiple dependencies
Business Acumen Understanding of SaaS business models, product economics, and how operations drive business outcomes
Coaching & Enablement Ability to develop others and build organizational capabilities through training and mentorship
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Reporting directly to the Chief Product Officer, the Product Operations Director will serve as a key enabler of product team effectiveness, working cross‑functionally with engineering, data, design, marketing, and sales to create systems, tools, and processes that accelerate product velocity and improve outcomes.
Process Design & Optimization
Define and standardize product development processes across the organization, from discovery through launch
Establish governance frameworks to ensure process compliance and continuous improvement
Design and implement product planning cycles, including roadmapping, prioritization, and resource allocation processes
Create scalable workflows that support rapid growth while maintaining quality and consistency
Drive adoption of product management best practices across teams and product lines
Metrics & Analytics
Establish comprehensive metrics frameworks aligned with business objectives and product strategy
Build and maintain KPI dashboards that provide visibility into product performance, customer behavior, and business impact
Design data infrastructure for product analytics, ensuring teams have access to reliable, actionable insights
Partner with Data teams to implement instrumentation, tracking, and measurement capabilities
Define key product health metrics and ensure consistent tracking and reporting across the organization
Tools & Systems Management
Own the product management technology stack, including roadmapping, analytics, experimentation, and collaboration tools
Evaluate, select, and implement PM tools that enhance team productivity and decision-making
Develop tool implementation plans, including training, adoption tracking, and optimization
Ensure integration and data flow between product tools and other systems (CRM, data warehouse, business intelligence)
Manage vendor relationships and optimize tool spend
Cross‑Functional Collaboration
Facilitate collaboration between Product, Engineering, Design, and Go‑to‑Market teams
Design and lead cross‑functional ceremonies including planning sessions, quarterly business reviews, and retrospectives
Create communication frameworks that ensure alignment and transparency across the organization
Build bridges between product teams and other functions to streamline handoffs and reduce friction
Serve as a trusted advisor to product leaders on operational challenges and opportunities
Enablement & Training
Develop and deliver PM training programs for onboarding and continuous skill development
Create product operations playbooks documenting standards, templates, and best practices
Build resources and documentation that enable self‑service and reduce operational overhead
Coach product managers on data‑driven decision making, prioritization frameworks, and stakeholder management
Foster a culture of operational excellence and continuous learning
Strategic Planning Support
Provide analytical support for strategic initiatives and business case development
Prepare quarterly business review materials and executive‑level reports
Conduct analysis to inform investment decisions and resource allocation
Track portfolio‑level metrics and provide insights on product line performance
Support financial planning processes with data on product economics and forecasting
Key Deliverables
Product operations playbooks and process documentation
Comprehensive metrics dashboards and automated reporting systems
Tool evaluation frameworks and implementation plans
Data infrastructure for product analytics and experimentation
Process improvement initiatives with measurable ROI
PM training programs and enablement materials
Quarterly business review presentations and executive reports
Product planning templates and prioritization frameworks
Product operations roadmap and improvement backlog
Cross‑functional collaboration frameworks
7+ years of experience in product management, product operations, or related roles in SaaS/technology companies
7+ years of experience in delivering custom software using Scrum methods
3+ years of experience in a product operations or similar leadership role
Proven track record of implementing scalable processes and systems in high‑growth environments
Strong analytical skills with expertise in product metrics, KPIs, and data analysis
Experience with product management tools (e.g., Jira, ProductBoard, Amplitude, Mixpanel, Tableau, Looker)
Demonstrated ability to influence without authority and drive change across organizations
Excellent project management skills with ability to manage multiple initiatives simultaneously
Strong technical aptitude with understanding of data infrastructure and analytics platforms
Bachelor's degree in Business, Engineering, Data Science, or related field
Preferred
MBA or advanced degree in relevant field
Experience in product operations at a scaling SaaS company (Series B through IPO)
Technical background or experience as a product manager
Familiarity with SQL, data modeling, and business intelligence tools
Experience with agile methodologies and product development frameworks
Certification in Lean Six Sigma, PMP, or similar process improvement methodologies
Prior experience implementing or administering enterprise software systems
Background in management consulting or business operations
Skills & Competencies Systems Thinking Ability to design scalable processes and systems that work across diverse teams and product lines
Analytical Rigor Strong quantitative skills with ability to translate data into actionable insights and recommendations
Technical Acumen Comfort with technical concepts, tools, and data infrastructure
Process Optimization Track record of identifying inefficiencies and implementing improvements that drive measurable results
Communication Exceptional ability to communicate complex processes simply and effectively to diverse audiences
Stakeholder Management Skilled at building relationships and aligning stakeholders at all levels of the organization
Change Management Experience driving adoption of new processes, tools, and ways of working
Project Management Strong organizational skills with ability to manage complex initiatives with multiple dependencies
Business Acumen Understanding of SaaS business models, product economics, and how operations drive business outcomes
Coaching & Enablement Ability to develop others and build organizational capabilities through training and mentorship
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