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Key Account Manager

Amcor Flexibles, LLC, Indianapolis, Indiana, us, 46262

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life insurance, flexible benefit account, parental leave, paid holidays, tuition reimbursement, flex time

United States, Indiana, Indianapolis

Feb 17, 2026

Job Description Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviours unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win—adapting quickly in an everchanging world—and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com LinkedIn IGlassdoor IFacebook IYouTube

Principle Accountabilities Develop and maintain account strategy

Identify comprehensive understanding of customer needs both long term and short term, differentiate and sell the value of Amcor's products and services, and drive opportunities aligned with Amcor portfolio

Clearly understand accounts addressable packaging spend

Manage key account portfolio, drive any synergies and cross‑key account initiatives

Assess account opportunities, account trends and define aspirations both with existing customers and new customers

Proactively drive customer relationship (e.g. multi‑level and multi‑functional relationships) to get exposure to customer strategy, opportunities and manage any issues (e.g. commercial and technical) are correctly identified and quickly addressed. Minimum of at least 4 contact points throughout the organisation with regular engagement (e.g. BU VP, Sales Director/Manager, Finance Manager, Cross functional (e.g. Sustainability Strategy) and engagement mechanisms e.g. T2T, BRAD, Innovation & Sustainability Workshops)

Identify existing business at risk and implement measures to retain. Escalate if support is needed to Sales Manager or Sales Director (with specific direction on what is required)

Develop and execute a time plan for key customer engagements: regular customer visits, monthly reviews, Quarterly business and Quality reviews

Ensure that resources within Amcor or other Subject Matter Experts are identified and are deployed for immediate resolution of customer issues

Align cross‑functionally with customers to agree on sustainability and innovation paths forward

Develop and drive execution of Account plan using Amcor Tools (i.e. Value Plus)

Utilise PMDB and other tools to assess and drive profitable growth including bottom dot assessments and implementation through coordination of the account team.

Account Demand Management

Request monthly demand from customers or conduct demand by historical data of customer, working with Operations and Supply Chain to ensure account demand accuracy by monitoring and analysing data.

Update forecasts and sales outlook on a monthly basis.

Coordinate team efforts across customer designated fillers (CMO’s) and engage in communications either directly or thru assigned CMO account manager

Account Handling

Develop a competitive value‑based price offering for customer based on account strategy

Using PMDB and Competitive intelligence, find opportunities to address profit leakers and increase value for Amcor.

Manage and communicate account information to concerned areas

Engage all account team members to deliver value to customer

Drive for results

Deliver sales and profit targets by developing and maintaining an action plan for commercial success, using salesforce.com for all actions and sales funnel activities

Develop and maintain action plan for how key accounts will achieve targets, identify specific actions to achieve

Follow a commercial courageous approach with (potential) customers and risk appetite to grow key account portfolio (e.g. business acumen in negotiations)

Conduct systematic performance reviews with accounts

Orchestrate and lead key business negotiations, supporting Amcor's interests demonstrating an ability to influence decision and actions

Account Budget Planning

Set up Operating Plan (Sales and profitability targets) for Accounts

Drive accurate Sales forecasting in coordination with customer, supply chain, and planners

Ensure timely collection of receivables in coordination with Finance and Supply chain

Relationship Management

Identify key decision makers and influencers beyond purchasing (total enterprise) and craft relationship map to ensure strategic and tactical alignment as well as enhancing sales initiatives

Build highly collaborative relationships between Amcor and key account/s to include (e.g. senior leadership, procurement, engineering, quality, operations, sales management, support teams, key Amcor (global) contacts)

Adherence with sales systems

Promote and actively drive use of salesforce.com, PMDB, ANPos and other aspects of ValuePlus

Follow and improve own areas of responsibility to be in line with the required standards as set forth by ISO and OHSAS organisations

Report and communicate current performance achievements

Cross functional

Demonstrate leadership and build highly collaborative relationships between Key Account(s) and Amcor with cross functional teams (incl. senior leadership, procurement, engineering, quality, operations, sales management, support teams, key Amcor global contacts, etc.)

Manage projects from concept through to sales and delivery; identify and align resources required to execute

Coordinate Executive Management, R&D, Marketing and other functions to support account

Be the voice of the customer inside Amcor articulating customer needs, timelines, priorities, insights

Qualifications Education:

Bachelor's degree

Master's in Marketing or Business Management preferred

Experience:

Minimum of 5-7 years of experience in working in a large scale B2B environment

Relevant industry experience in technical, sales and general management

Proven track record of successful sales growth and profitability

Experience with negotiations; strong influencing and persuasion skills

Our Expectations

Our people are engaged and developing as part of a high‑performing Amcor team

Our customers grow and prosper from Amcor's quality, service and innovation

Our investors benefit from Amcor's consistent growth and superior returns

The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.

E‑Verify We verify the identity and employment authorisation of individuals hired for employment in the United States.

Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

Medical, dental and vision plans

Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees

Company‑paid holidays starting at 8 days per year and may vary by location

Wellbeing programme & Employee Assistance Programme

Health Savings Account/Flexible Spending Account

Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits

Paid Parental Leave

Retirement Savings Plan with company match

Tuition Reimbursement (dependent upon approval)

Discretionary annual bonus programme (initial eligibility dependent upon hire date)

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