Kingman Customer Service Representative 2
Arizona State Government, Kingman, Arizona, United States, 86401
AHCCCS
A state-run Medicaid agency, the Arizona Health Care Cost Containment System (AHCCCS) delivers comprehensive, cost‑effective health care to Arizonans in need. It is recognized nationally for its quality and workplace effectiveness, and has received multiple excellence awards.
AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. The agency offers competitive career paths, flexible, remote‑work options, and a supportive environment that fosters engagement and satisfaction.
Kingman Customer Service Representative 2 Division of Member and Provider Services (DMPS) Job Location: Address: 2400 Airway Avenue, Kingman, Arizona 86409 Position Type: In‑Office
Posting Details: Salary: $33,519 Grade: 15 FLSA Status: Non‑Exempt First Review of Resumes: February 23, 2026 Closing Date: February 26, 2026
Job Summary This position supports Division of Member and Provider Services (DMPS) operations by working directly with customers, researching case or customer data, reviewing information received, scanning, and entering data using various computer applications, and assisting office personnel with case information and office administrative duties.
Major Duties and Responsibilities
Resolve customer issues by interacting in‑person, over the telephone, in a call center, or via email. Route inquiries to the proper DMPS employee or resource, make referrals as needed, and support all AHCCCS programs.
Review, analyze, manage, and process all DE202s and DE201s; research and process hospital applications; contact multiple facilities and departments; and complete applications with admissions, expected discharge dates, and applicant demographics.
Categorize documents by reviewing completeness and accuracy, preparing, scanning, and validating documents for DocuWare, and inputting and sorting documentation in HEAplus.
Process incoming and outgoing mail and email; send notices for hearings, Requests for Information (RFI), voter registration forms, and packets to DES/DDD; collect data, register applications, consult with staff on correct mailing, and document information in HEAplus.
Maintain data logs at field office locations, monitor state vehicle usage, coordinate maintenance and repairs with ADOT and central AHCCCS office, and manage physical office maintenance.
Actively participate in the Arizona Management System (AMS) initiative, fostering teamwork and supporting agency, division, and office visions, values, goals, and AMS efforts.
Knowledge, Skills & Abilities Knowledge
A call center environment.
Computer systems including email, word processing, Microsoft Office, HEAplus, PMMIS, DocuWare, and RightFax.
Medicaid and general eligibility and enrollment criteria and overall services available through AHCCCS and DES.
Basic office and clerical procedures and practices.
Customer service techniques.
Arizona Management System.
Skills
Verbal and written communication.
Service orientation.
Problem solving and decision making.
Concise communication of basic program information.
Phone etiquette.
Abilities
Follow through on customer issues using logic and reasoning to find solutions.
Effectively communicate in written and verbal form.
Review data for accuracy.
Summarize and document.
Listen and respond appropriately.
Utilize rules, policies, and procedures.
Effectively communicate case actions taken and document case comments.
Research.
Apply customer service techniques; empathize and calm individuals and limit escalation of issues.
Adjust to varying volumes of work.
Establish and maintain effective working relationships.
Work in an inbound automatic call distributor (ACD) environment.
Selective Preferences Minimum: One year of experience in a multi‑functional customer service environment.
Preferred: Experience working in medical eligibility enrollment, claims processing, or claims customer service; bilingual (Spanish) a plus.
Pre‑Employment Requirements
Successfully pass fingerprint background check, prior employment verifications, and reference checks; employment is contingent upon completion of the above process and reasonable accommodation.
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
10 paid holidays per year
Paid vacation and sick time off (13 and 12 days per year respectively); start earning on day one (prorated for part‑time employees)
Paid parental leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (learn more about the Paid Parental Leave pilot program here)
Other leaves – bereavement, civic duty, and military
Top‑ranked retirement program with lifetime pension benefits
Robust, affordable insurance plan (medical, dental, life, and disability)
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and public transit subsidy
Learning and career development opportunities
The agency also offers full‑time or part‑time remote work schedules, providing improved work/life balance, higher job satisfaction, and greater productivity. Remote work is a management option and not an employee entitlement.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides long‑term income upon retirement
Required participation for Long‑Term Disability (LTD) and ASRS retirement plan
Pre‑tax payroll contributions begin after a 27‑week waiting period (prior contributions may waive the waiting period)
Deferred Retirement Compensation Program
Voluntary participation
Program administered through Nationwide
Tax‑deferred retirement investments through payroll deductions
Contact Us Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
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AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. The agency offers competitive career paths, flexible, remote‑work options, and a supportive environment that fosters engagement and satisfaction.
Kingman Customer Service Representative 2 Division of Member and Provider Services (DMPS) Job Location: Address: 2400 Airway Avenue, Kingman, Arizona 86409 Position Type: In‑Office
Posting Details: Salary: $33,519 Grade: 15 FLSA Status: Non‑Exempt First Review of Resumes: February 23, 2026 Closing Date: February 26, 2026
Job Summary This position supports Division of Member and Provider Services (DMPS) operations by working directly with customers, researching case or customer data, reviewing information received, scanning, and entering data using various computer applications, and assisting office personnel with case information and office administrative duties.
Major Duties and Responsibilities
Resolve customer issues by interacting in‑person, over the telephone, in a call center, or via email. Route inquiries to the proper DMPS employee or resource, make referrals as needed, and support all AHCCCS programs.
Review, analyze, manage, and process all DE202s and DE201s; research and process hospital applications; contact multiple facilities and departments; and complete applications with admissions, expected discharge dates, and applicant demographics.
Categorize documents by reviewing completeness and accuracy, preparing, scanning, and validating documents for DocuWare, and inputting and sorting documentation in HEAplus.
Process incoming and outgoing mail and email; send notices for hearings, Requests for Information (RFI), voter registration forms, and packets to DES/DDD; collect data, register applications, consult with staff on correct mailing, and document information in HEAplus.
Maintain data logs at field office locations, monitor state vehicle usage, coordinate maintenance and repairs with ADOT and central AHCCCS office, and manage physical office maintenance.
Actively participate in the Arizona Management System (AMS) initiative, fostering teamwork and supporting agency, division, and office visions, values, goals, and AMS efforts.
Knowledge, Skills & Abilities Knowledge
A call center environment.
Computer systems including email, word processing, Microsoft Office, HEAplus, PMMIS, DocuWare, and RightFax.
Medicaid and general eligibility and enrollment criteria and overall services available through AHCCCS and DES.
Basic office and clerical procedures and practices.
Customer service techniques.
Arizona Management System.
Skills
Verbal and written communication.
Service orientation.
Problem solving and decision making.
Concise communication of basic program information.
Phone etiquette.
Abilities
Follow through on customer issues using logic and reasoning to find solutions.
Effectively communicate in written and verbal form.
Review data for accuracy.
Summarize and document.
Listen and respond appropriately.
Utilize rules, policies, and procedures.
Effectively communicate case actions taken and document case comments.
Research.
Apply customer service techniques; empathize and calm individuals and limit escalation of issues.
Adjust to varying volumes of work.
Establish and maintain effective working relationships.
Work in an inbound automatic call distributor (ACD) environment.
Selective Preferences Minimum: One year of experience in a multi‑functional customer service environment.
Preferred: Experience working in medical eligibility enrollment, claims processing, or claims customer service; bilingual (Spanish) a plus.
Pre‑Employment Requirements
Successfully pass fingerprint background check, prior employment verifications, and reference checks; employment is contingent upon completion of the above process and reasonable accommodation.
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
10 paid holidays per year
Paid vacation and sick time off (13 and 12 days per year respectively); start earning on day one (prorated for part‑time employees)
Paid parental leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (learn more about the Paid Parental Leave pilot program here)
Other leaves – bereavement, civic duty, and military
Top‑ranked retirement program with lifetime pension benefits
Robust, affordable insurance plan (medical, dental, life, and disability)
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and public transit subsidy
Learning and career development opportunities
The agency also offers full‑time or part‑time remote work schedules, providing improved work/life balance, higher job satisfaction, and greater productivity. Remote work is a management option and not an employee entitlement.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides long‑term income upon retirement
Required participation for Long‑Term Disability (LTD) and ASRS retirement plan
Pre‑tax payroll contributions begin after a 27‑week waiting period (prior contributions may waive the waiting period)
Deferred Retirement Compensation Program
Voluntary participation
Program administered through Nationwide
Tax‑deferred retirement investments through payroll deductions
Contact Us Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
#J-18808-Ljbffr