Enterprise Delivery Strategist - Restaurant Marketing Strategy
Loop AI, San Francisco, California, United States, 94199
About Loop
Loop is an agentic restaurant intelligence software that augments the back‑office of restaurant chains by automating workflows and delivering intelligence across finance, operations, and marketing functions. Loop deploys AI agents built by an in‑house team of AI engineers, strategists, and subject‑matter experts into restaurant brands, bringing industry best practices to complex internal functions. We have offices in San Francisco, New York, Tampa, and India.
Loop is one of the fastest growing restaurant technology companies, powering a few billion dollars in revenue and growing to serve 10,000+ restaurants within three years across some of the most recognizable brands in the U.S., helping them grow their topline and bottomline.
Loop is built by a world‑class team of entrepreneurs, operators, leaders and AI engineers from various industries—ranging from cutting‑edge big‑tech, management consulting, investment banking, among others across companies such as Uber, Google, Amazon, McKinsey and more.
About the Role As an Enterprise Delivery Strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s enterprise customers through our marketing product. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expand, you will be the value custodian of Loop’s enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time‑to‑value, engagement, and outcomes for our TruROI marketing product.
In this role, you will cross‑functionally impact our customer strategy by collaborating across functions such as Sales/GTM, Product Operations, Product, and Customer Success while owning key customer value metrics.
Responsibilities
Ownership of key customer value metrics
Building playbooks for the sales and customer support functions
Ownership of all internal processes across analytics, product surfaces, content, and communications across functions to ensure 10‑star value delivery to customers
Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc.
Collaborating with the GTM/Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account
Eligibility / Fit
Have at least 8–12 years of experience in a marketing role in a direct‑to‑consumer brand, or in the e‑commerce, CPG or restaurant industry.
Have been a growth marketer across the lifecycle—acquisition, retention, reactivation, and product marketing.
Are inherently a great salesperson—selling a product, vision, idea, project, or anything else.
Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
Have the ability to think metrics, funnels, and dashboards.
Have exhibited leadership while also having worked in IC roles across your previous roles.
Have the ability to understand complex customer/business problem statements from the lens of business and can make trade‑offs and build for the right customer outcomes.
Demonstrate key cultural values of Loop across radical ownership, customer obsession, and the ability to lose no time & move fast on solving problems.
Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Loop is one of the fastest growing restaurant technology companies, powering a few billion dollars in revenue and growing to serve 10,000+ restaurants within three years across some of the most recognizable brands in the U.S., helping them grow their topline and bottomline.
Loop is built by a world‑class team of entrepreneurs, operators, leaders and AI engineers from various industries—ranging from cutting‑edge big‑tech, management consulting, investment banking, among others across companies such as Uber, Google, Amazon, McKinsey and more.
About the Role As an Enterprise Delivery Strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s enterprise customers through our marketing product. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expand, you will be the value custodian of Loop’s enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time‑to‑value, engagement, and outcomes for our TruROI marketing product.
In this role, you will cross‑functionally impact our customer strategy by collaborating across functions such as Sales/GTM, Product Operations, Product, and Customer Success while owning key customer value metrics.
Responsibilities
Ownership of key customer value metrics
Building playbooks for the sales and customer support functions
Ownership of all internal processes across analytics, product surfaces, content, and communications across functions to ensure 10‑star value delivery to customers
Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc.
Collaborating with the GTM/Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account
Eligibility / Fit
Have at least 8–12 years of experience in a marketing role in a direct‑to‑consumer brand, or in the e‑commerce, CPG or restaurant industry.
Have been a growth marketer across the lifecycle—acquisition, retention, reactivation, and product marketing.
Are inherently a great salesperson—selling a product, vision, idea, project, or anything else.
Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
Have the ability to think metrics, funnels, and dashboards.
Have exhibited leadership while also having worked in IC roles across your previous roles.
Have the ability to understand complex customer/business problem statements from the lens of business and can make trade‑offs and build for the right customer outcomes.
Demonstrate key cultural values of Loop across radical ownership, customer obsession, and the ability to lose no time & move fast on solving problems.
Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr