Job Summary
Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.
Major Responsibilities
Process various retail customers and eCommerce orders, while following each customers guidelines
Support and maintain of logistics policies, procedures, support plans and similar data
Run/save/send reports on new purchase orders
Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse
Update pertinent fields in IQMS before orders ship
Schedule trucks to pick-up loads shipping from required locations
Request extensions for purchase orders when missed pickups occur
Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred
Investigate and provide documentation to disprove customer chargebacks
Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments
Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
Perform other related duties as required and assigned
Skills Required
Bachelor’s degree or equivalent
Experience with Retail Portal websites
Strong communication skills - verbal and written
Ability to multi-task
Knowledge of transportation and logistics
Experience with retail eCommerce
Proficiency in Microsoft Office
Strong attention to detail and accuracy
Physical Demands
Extended periods of computer work primarily involving sitting.
Light physical work, including lifting or moving objects up to 20 pounds.
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Major Responsibilities
Process various retail customers and eCommerce orders, while following each customers guidelines
Support and maintain of logistics policies, procedures, support plans and similar data
Run/save/send reports on new purchase orders
Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse
Update pertinent fields in IQMS before orders ship
Schedule trucks to pick-up loads shipping from required locations
Request extensions for purchase orders when missed pickups occur
Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred
Investigate and provide documentation to disprove customer chargebacks
Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments
Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
Perform other related duties as required and assigned
Skills Required
Bachelor’s degree or equivalent
Experience with Retail Portal websites
Strong communication skills - verbal and written
Ability to multi-task
Knowledge of transportation and logistics
Experience with retail eCommerce
Proficiency in Microsoft Office
Strong attention to detail and accuracy
Physical Demands
Extended periods of computer work primarily involving sitting.
Light physical work, including lifting or moving objects up to 20 pounds.
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