IT Supervisor - (Half Moon Cay - Bahamas)
CARNIVAL CRUISE LINES, Newburgh, New York, United States
Job Description
The IT Technical Supervisor is responsible for overseeing all IT services. This role includes installing, configuring, maintaining, and troubleshooting CCTV, computer hardware, and software systems at one or more Carnival Corporation owned and operated global destinations. The supervisor provides technical support to users by diagnosing and resolving issues related to networks, applications, and devices, ensuring the smooth operation of computer systems and addressing any technical problems that may arise. ESSENTIAL DUTIES & RESPONSIBILITIES
Systems & Hardware Maintenance
Repair, install, and maintain computers, laptops, and audio/visual equipment Monitor computer hardware (HDD, laptops, printers, etc.) to ensure optimal performance Install and manage workstations with computers and peripheral devices such as routers and printers Schedule and perform upgrades and maintenance without interrupting operations Keep records and logs of repairs, fixes, and maintenance schedules Security & Network Operations
Repair, install, and maintain security systems including CCTV cameras Build and maintain local networks to optimize performance Oversee security and privacy of networks and computer systems Report network interruptions and server outages Develop and maintain preventive measures to minimize internet-related interruptions User Support & Training
Assist employees with technology-related issues Detect, diagnose, and troubleshoot hardware and software problems Support users on operating new software and computer equipment Monitor and respond to support requests, documenting all processes Oversee and train IT Technicians in day-to-day operations Administration & Operations
Maintain inventory of department supplies and monitor par levels for reordering Troubleshoot system errors and failures Install and configure appropriate software and functions according to specifications Be on call for property-wide maintenance needs Assist with any other duties assigned by management SKILLS SPECIFICS
Proven experience in IT systems administration, network management, and user support Strong knowledge of computer hardware, software, and operating systems Familiarity with security systems (including CCTV) and network security best practices Excellent troubleshooting, problem-solving, and communication skills Ability to train, supervise, and support IT staff in daily operations Advanced knowledge in commonly used Windows operating systems Effective verbal and written communication skills Excellent customer service skills Exemplary problem-solving skills Experience with networking protocols EDUCATION & QUALIFICATIONS
Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred); equivalent experience is required; additional education in Hospitality or a related field is a plus Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE) are an asset At least 5 years of work experience in an IT related field LANGUAGE REQUIREMENTS
Effective verbal and written communication skills PHYSICAL REQUIREMENTS
Must be physically fit Ability to lift up to 50 lbs. Ability to work in an outdoor environment as needed May need to stand for long periods of time OTHER REQUIREMENTS
Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools Detail orientated with a proactive approach to problem solving Ability to multi-task and think critically Problem-solving and decision-making abilities Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines May be requested to work a shift schedule while at any of the destinations
#J-18808-Ljbffr
The IT Technical Supervisor is responsible for overseeing all IT services. This role includes installing, configuring, maintaining, and troubleshooting CCTV, computer hardware, and software systems at one or more Carnival Corporation owned and operated global destinations. The supervisor provides technical support to users by diagnosing and resolving issues related to networks, applications, and devices, ensuring the smooth operation of computer systems and addressing any technical problems that may arise. ESSENTIAL DUTIES & RESPONSIBILITIES
Systems & Hardware Maintenance
Repair, install, and maintain computers, laptops, and audio/visual equipment Monitor computer hardware (HDD, laptops, printers, etc.) to ensure optimal performance Install and manage workstations with computers and peripheral devices such as routers and printers Schedule and perform upgrades and maintenance without interrupting operations Keep records and logs of repairs, fixes, and maintenance schedules Security & Network Operations
Repair, install, and maintain security systems including CCTV cameras Build and maintain local networks to optimize performance Oversee security and privacy of networks and computer systems Report network interruptions and server outages Develop and maintain preventive measures to minimize internet-related interruptions User Support & Training
Assist employees with technology-related issues Detect, diagnose, and troubleshoot hardware and software problems Support users on operating new software and computer equipment Monitor and respond to support requests, documenting all processes Oversee and train IT Technicians in day-to-day operations Administration & Operations
Maintain inventory of department supplies and monitor par levels for reordering Troubleshoot system errors and failures Install and configure appropriate software and functions according to specifications Be on call for property-wide maintenance needs Assist with any other duties assigned by management SKILLS SPECIFICS
Proven experience in IT systems administration, network management, and user support Strong knowledge of computer hardware, software, and operating systems Familiarity with security systems (including CCTV) and network security best practices Excellent troubleshooting, problem-solving, and communication skills Ability to train, supervise, and support IT staff in daily operations Advanced knowledge in commonly used Windows operating systems Effective verbal and written communication skills Excellent customer service skills Exemplary problem-solving skills Experience with networking protocols EDUCATION & QUALIFICATIONS
Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred); equivalent experience is required; additional education in Hospitality or a related field is a plus Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Expert (MCSE) are an asset At least 5 years of work experience in an IT related field LANGUAGE REQUIREMENTS
Effective verbal and written communication skills PHYSICAL REQUIREMENTS
Must be physically fit Ability to lift up to 50 lbs. Ability to work in an outdoor environment as needed May need to stand for long periods of time OTHER REQUIREMENTS
Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools Detail orientated with a proactive approach to problem solving Ability to multi-task and think critically Problem-solving and decision-making abilities Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines May be requested to work a shift schedule while at any of the destinations
#J-18808-Ljbffr