IT Technician - (Half Moon Cay - Bahamas)
CARNIVAL CRUISE LINES, New Windsor, New York, United States
Job Description
The IT Technician ensures that computer systems operate effectively to support streamlined business operations. Responsibilities include installing computer hardware and software, updating applications, and performing diagnostic tests and maintenance on computer components at one or more Carnival Corporation owned and operated global destination. The role also encompasses maintaining IT documentation and handling a wide range of IT-related activities, such as server and network infrastructure, end-user computing devices, IT security, application deployments and upgrades, and advanced troubleshooting. Additionally, the IT Technician provides support to other departments by managing Incident, Change, and Service Request tickets through email, chat, and phone communication.
ESSENTIAL DUTIES & RESPONSIBILITIES: IT Support
Serve as the first point of contact for IT support within the organization
Install, configure, and maintain software and hardware components of computer and network systems
Repair and replace damaged computer and network components
Ensure the security of client and server computers by installing and upgrading antivirus and firewall software
Support employees with computer and network-related issues
Test new hardware and software before full-scale installation
Systems Maintenance & Administration
Maintain and administer network equipment, PCs, POS terminals, and other end-user devices
Maintain inventory of IT equipment and supplies
Update and maintain technical documentation regularly
Assist with project rollouts and conduct quality control checks of new technology or enhancements to ensure operability
Troubleshooting & Diagnostics
Diagnose and resolve issues in Windows operating systems and Microsoft Office software
Troubleshoot software, hardware, and network-related problems
Provide advanced support for escalated technical issues
Quality Control, Compliance & Collaboration
Continuously improve IT team technical and customer service skills
Support compliance with IT policies, procedures, and standards
Assist the IT Supervisor with assigned tasks
Ensure consistent quality of IT service delivery across the organization
SKILLS SPECIFICS:
Microsoft Office
Proficiency with Cisco, Microsoft, and Linux
Knowledge of IT industry standards for security and
The above statements describe the general nature and level of work only.
Ability to work in a team and follow instructions.
Ability to work calmly and efficiently under pressure and achieve targets.
Ability to take initiative.
Strong execution skills, ability to prioritize and take a structured approach.
Resourceful and adaptable/able to respond effectively and quickly to changing situations.
Maintain a positive working relationship with shipboard officers and crew.
EDUCATION & QUALIFICATIONS:
High School Diploma or GED or Associate's Degree in Computer Science or equivalent experience is required; additional education in Hospitality or a related field is a plus
At least two years minimum experience with direct customer IT support
LANGUAGE REQUIREMENTS:
Excellent command of the English language, both verbal and written.
Excellent communication skills, written and verbal.
PHYSICAL REQUIREMENTS:
Must be physically fit.
Must be able to lift and carry up to 20 pounds of equipment for short periods.
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Ability to work in an outdoor environment as needed.
OTHER REQUIREMENTS:
Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
Detail orientated with a proactive approach to problem solving.
Ability to multi-task and think critically
Problem-solving and decision-making abilities
Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
May be requested to work a shift schedule while at any of the destinations.
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ESSENTIAL DUTIES & RESPONSIBILITIES: IT Support
Serve as the first point of contact for IT support within the organization
Install, configure, and maintain software and hardware components of computer and network systems
Repair and replace damaged computer and network components
Ensure the security of client and server computers by installing and upgrading antivirus and firewall software
Support employees with computer and network-related issues
Test new hardware and software before full-scale installation
Systems Maintenance & Administration
Maintain and administer network equipment, PCs, POS terminals, and other end-user devices
Maintain inventory of IT equipment and supplies
Update and maintain technical documentation regularly
Assist with project rollouts and conduct quality control checks of new technology or enhancements to ensure operability
Troubleshooting & Diagnostics
Diagnose and resolve issues in Windows operating systems and Microsoft Office software
Troubleshoot software, hardware, and network-related problems
Provide advanced support for escalated technical issues
Quality Control, Compliance & Collaboration
Continuously improve IT team technical and customer service skills
Support compliance with IT policies, procedures, and standards
Assist the IT Supervisor with assigned tasks
Ensure consistent quality of IT service delivery across the organization
SKILLS SPECIFICS:
Microsoft Office
Proficiency with Cisco, Microsoft, and Linux
Knowledge of IT industry standards for security and
The above statements describe the general nature and level of work only.
Ability to work in a team and follow instructions.
Ability to work calmly and efficiently under pressure and achieve targets.
Ability to take initiative.
Strong execution skills, ability to prioritize and take a structured approach.
Resourceful and adaptable/able to respond effectively and quickly to changing situations.
Maintain a positive working relationship with shipboard officers and crew.
EDUCATION & QUALIFICATIONS:
High School Diploma or GED or Associate's Degree in Computer Science or equivalent experience is required; additional education in Hospitality or a related field is a plus
At least two years minimum experience with direct customer IT support
LANGUAGE REQUIREMENTS:
Excellent command of the English language, both verbal and written.
Excellent communication skills, written and verbal.
PHYSICAL REQUIREMENTS:
Must be physically fit.
Must be able to lift and carry up to 20 pounds of equipment for short periods.
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Ability to work in an outdoor environment as needed.
OTHER REQUIREMENTS:
Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
Detail orientated with a proactive approach to problem solving.
Ability to multi-task and think critically
Problem-solving and decision-making abilities
Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
May be requested to work a shift schedule while at any of the destinations.
#J-18808-Ljbffr