Parts Counter Associate
We’re looking for a motivated and customer‑focused Parts Counter Associate to join our team. In this key role, you’ll be the face of our parts department—working directly with customers in person and over the phone to provide expert assistance, accurate parts fulfillment, and exceptional service. Whether helping walk‑ins or managing phone inquiries, you’ll play an important part in ensuring smooth, efficient operations and building long‑term customer relationships.
Key Responsibilities
Greet and assist walk‑in and telephone customers with their parts inquiries in a friendly and professional manner.
Research and fulfill parts orders, provide estimates, and process requests efficiently.
Place daily parts orders with multiple vendors and track order statuses.
Receive, organize, and ship customer parts orders accurately and on time.
Communicate proactively with customers about order updates, promotions, and special offers.
Follow up with customers to ensure satisfaction and identify future needs.
Maintain accurate cash handling and credit authorization procedures.
Maximize sales by upselling and promoting relevant products.
Handle customer concerns tactfully and elevate issues to the Parts Manager as needed.
Keep the parts counter clean, organized, and well‑stocked.
Make outbound follow‑up calls and emails to prospects and returning customers.
About You You’re a problem‑solver with a passion for customer service and strong attention to detail. You thrive in fast‑paced environments, enjoy collaborating with others, and are always looking for ways to go above and beyond to exceed expectations.
Required Qualifications
High school diploma or equivalent.
Previous experience in sales or customer service.
Solid communication and interpersonal skills.
Proficiency with basic computer systems.
Strong organizational skills and ability to multitask.
Self‑motivated and results‑driven mindset.
Positive, team‑oriented attitude.
Preferred Qualifications
Bilingual (English/Spanish or other languages).
Previous experience as a Parts Counter Associate in construction, heavy equipment, or rental industry.
Familiarity with counter sales or equipment parts systems.
Core Competencies
Excellent customer service and relationship‑building
Problem‑solving and critical thinking
Strong verbal and written communication
Collaboration and team spirit
High level of professionalism and integrity
Why Join Our Dynamic Team?
Competitive pay aligned with your experience
3 options of Health Plans to choose from, one heavily subsidized
Dental, Vision, Hospital Confinement plan and other voluntary ancillary insurances
100% company‑paid TeleHealth, Employee Assistance Program, Health and Wellness Program, Paid Life Insurance and Short‑Term Disability
Option for Voluntary Life Insurance for self and dependents
Employee Wellness Program
401(k) Plan and Health Savings Account, both matched by the company
Company‑paid Holidays and up to 40 hours of PTO eligible to roll over into the next year
Employee uniforms (select departments)
Annual tool and boots reimbursements for those in applicable positions
Equal Opportunity & Disclosure Dynamic is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all‑inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.
Ready to Take the Next Step? If you’re looking to grow your career in a fast‑paced, customer‑focused environment—apply now and become part of the Dynamic team!
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Key Responsibilities
Greet and assist walk‑in and telephone customers with their parts inquiries in a friendly and professional manner.
Research and fulfill parts orders, provide estimates, and process requests efficiently.
Place daily parts orders with multiple vendors and track order statuses.
Receive, organize, and ship customer parts orders accurately and on time.
Communicate proactively with customers about order updates, promotions, and special offers.
Follow up with customers to ensure satisfaction and identify future needs.
Maintain accurate cash handling and credit authorization procedures.
Maximize sales by upselling and promoting relevant products.
Handle customer concerns tactfully and elevate issues to the Parts Manager as needed.
Keep the parts counter clean, organized, and well‑stocked.
Make outbound follow‑up calls and emails to prospects and returning customers.
About You You’re a problem‑solver with a passion for customer service and strong attention to detail. You thrive in fast‑paced environments, enjoy collaborating with others, and are always looking for ways to go above and beyond to exceed expectations.
Required Qualifications
High school diploma or equivalent.
Previous experience in sales or customer service.
Solid communication and interpersonal skills.
Proficiency with basic computer systems.
Strong organizational skills and ability to multitask.
Self‑motivated and results‑driven mindset.
Positive, team‑oriented attitude.
Preferred Qualifications
Bilingual (English/Spanish or other languages).
Previous experience as a Parts Counter Associate in construction, heavy equipment, or rental industry.
Familiarity with counter sales or equipment parts systems.
Core Competencies
Excellent customer service and relationship‑building
Problem‑solving and critical thinking
Strong verbal and written communication
Collaboration and team spirit
High level of professionalism and integrity
Why Join Our Dynamic Team?
Competitive pay aligned with your experience
3 options of Health Plans to choose from, one heavily subsidized
Dental, Vision, Hospital Confinement plan and other voluntary ancillary insurances
100% company‑paid TeleHealth, Employee Assistance Program, Health and Wellness Program, Paid Life Insurance and Short‑Term Disability
Option for Voluntary Life Insurance for self and dependents
Employee Wellness Program
401(k) Plan and Health Savings Account, both matched by the company
Company‑paid Holidays and up to 40 hours of PTO eligible to roll over into the next year
Employee uniforms (select departments)
Annual tool and boots reimbursements for those in applicable positions
Equal Opportunity & Disclosure Dynamic is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all‑inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.
Ready to Take the Next Step? If you’re looking to grow your career in a fast‑paced, customer‑focused environment—apply now and become part of the Dynamic team!
#J-18808-Ljbffr