Russell Tobin's client is hiring a Customer Service Representative in Mason,, OH
Employment Type:
Contract Location:
Onsite - Mason, OH 45040 Pay rate:
$17-$19/hr Responsibilities: Handle inbound calls about orders, order status and tracking and general customer service inquiries Make outbound calls to follow up on pending orders and jobs Manage an average call volume of approximately 8 calls per hour Accurately document interactions and resolutions Use professional, courteous communication at all times Resolve customer issues efficiently, aiming for first-contact resolution Collaborate effectively with team members and leadership Requirements: High School diploma or equivalent preferred but not required Strong written and verbal communication skills Ability to perform basic math Customer-focused mindset with a commitment to quality service Ability to work effectively in a team environment Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Contract Location:
Onsite - Mason, OH 45040 Pay rate:
$17-$19/hr Responsibilities: Handle inbound calls about orders, order status and tracking and general customer service inquiries Make outbound calls to follow up on pending orders and jobs Manage an average call volume of approximately 8 calls per hour Accurately document interactions and resolutions Use professional, courteous communication at all times Resolve customer issues efficiently, aiming for first-contact resolution Collaborate effectively with team members and leadership Requirements: High School diploma or equivalent preferred but not required Strong written and verbal communication skills Ability to perform basic math Customer-focused mindset with a commitment to quality service Ability to work effectively in a team environment Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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