Job Description
StretchLab helps people improve flexibility and reduce muscle tension to achieve their fitness and wellness goals. We are looking for outgoing, yet humble individuals that are passionate about health & fitness and enthusiastic about helping others feel great. Sound like you? Then we should talk! We are looking for full and part time employees who want to advance with our fast growing brand. StretchLab is the industry leader in offering one-on-one assisted stretching, now with more than 500 locations across the US.
Our Call Center Representatives are local to Houston, TX or any of the other locations operated by our company, yet work remotely to service thousands of prospects and members in their wellness journey.
COMPENSATION & PERKS
Health Benefits (if scheduled 30+ hours/week)
Employee Assistance Program
Complimentary membership to StretchLab (>$2K annual value)
Opportunity for advancement (multiple locations and brands)
Paid trainingli>
Up to 50% off retail merchandise
Daytime hours 10A-6P weekdays & weekends
Flexible work schedule
REQUIREMENTS
Humility and compassion to address customer needs
Excellent written and oral communication skills
Accurately set appointments and process payments
Attention to detail
Multi-task in a fast paced environment
Proficiency working with CRM, booking software and Google Suite
Previous call center experience is preferred
RESPONSIBILITIES
Consistently make 100+ Outbound calls per day
Make 10+ prospect bookings per day
Follow communication “scripts” when handling different topics
Build client rapport
Identify customers’ needs and ask clarifying questions
Research issues and educate clients on solutions
Keep records of all conversations in our call center database in a comprehensible way
Attend regular team meetings
Other duties as assigned
DESIRED ATTRIBUTES
Passion for fitness and wellness
Energetic
Empathetic
Team player
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Our Call Center Representatives are local to Houston, TX or any of the other locations operated by our company, yet work remotely to service thousands of prospects and members in their wellness journey.
COMPENSATION & PERKS
Health Benefits (if scheduled 30+ hours/week)
Employee Assistance Program
Complimentary membership to StretchLab (>$2K annual value)
Opportunity for advancement (multiple locations and brands)
Paid trainingli>
Up to 50% off retail merchandise
Daytime hours 10A-6P weekdays & weekends
Flexible work schedule
REQUIREMENTS
Humility and compassion to address customer needs
Excellent written and oral communication skills
Accurately set appointments and process payments
Attention to detail
Multi-task in a fast paced environment
Proficiency working with CRM, booking software and Google Suite
Previous call center experience is preferred
RESPONSIBILITIES
Consistently make 100+ Outbound calls per day
Make 10+ prospect bookings per day
Follow communication “scripts” when handling different topics
Build client rapport
Identify customers’ needs and ask clarifying questions
Research issues and educate clients on solutions
Keep records of all conversations in our call center database in a comprehensible way
Attend regular team meetings
Other duties as assigned
DESIRED ATTRIBUTES
Passion for fitness and wellness
Energetic
Empathetic
Team player
#J-18808-Ljbffr