Title
A/V Helpdesk Specialist
Location Irvine, CA
Schedule Fully onsite
Description As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Main notes
2+ years of on‑site technical support experience, or degree in related discipline
Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (e.g., speakers, cameras, monitors, kiosks)
Broad knowledge of AV technology (doesn't need to be a designer or SME) but will need to understand conference room AV design concepts to troubleshoot issues through a process of elimination and device connectivity
Excellent customer service skills; meet users in person to resolve complex technology issues
Coordinate, track, and maintain inventory
Document and track the status of inquiries, coordinate appropriate responses, and follow‑up to ensure customer satisfaction using Service Now
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Trainable, professional, and punctual
Independent – comfortable with remote support from office
Self‑starter and problem solver; not afraid to ask questions
Comfortable handling many calls and heavy IT ticketing, ranging in levels of difficulty
Mac & iOS presence
Nice to haves
Certification in Avixa CTS series
ANP – Audiovisual Network Professional Certification
Estimated Min Rate $30.00
Estimated Max Rate $37.00
What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies that have been employing professionals like you for over 65 years in the U.S., UK, and Canada. Join our extensive talent community, gain access to exclusive opportunities, and benefit from a comprehensive benefits package, including:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly e‑payroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Equal Opportunity Statement Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Contact Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
#J-18808-Ljbffr
Location Irvine, CA
Schedule Fully onsite
Description As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.
Main notes
2+ years of on‑site technical support experience, or degree in related discipline
Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (e.g., speakers, cameras, monitors, kiosks)
Broad knowledge of AV technology (doesn't need to be a designer or SME) but will need to understand conference room AV design concepts to troubleshoot issues through a process of elimination and device connectivity
Excellent customer service skills; meet users in person to resolve complex technology issues
Coordinate, track, and maintain inventory
Document and track the status of inquiries, coordinate appropriate responses, and follow‑up to ensure customer satisfaction using Service Now
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Trainable, professional, and punctual
Independent – comfortable with remote support from office
Self‑starter and problem solver; not afraid to ask questions
Comfortable handling many calls and heavy IT ticketing, ranging in levels of difficulty
Mac & iOS presence
Nice to haves
Certification in Avixa CTS series
ANP – Audiovisual Network Professional Certification
Estimated Min Rate $30.00
Estimated Max Rate $37.00
What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies that have been employing professionals like you for over 65 years in the U.S., UK, and Canada. Join our extensive talent community, gain access to exclusive opportunities, and benefit from a comprehensive benefits package, including:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly e‑payroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Equal Opportunity Statement Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Contact Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
#J-18808-Ljbffr