Location:
445 Atlanta South Parkway, Suite 150, Atlanta, GA
Schedule:
Monday, Tuesday, Thursday, and Friday 8:30am-5pm; Wednesdays 9:30a-6p
Pay:
17.00/hr., full benefits package offered
COMPANY VEHICLE PROVIDED**
This dual-role position supports both staff training and frontline customer service operations. The Trainer/Floater is responsible for onboarding and developing Customer Service Representatives (CSRs), monitoring work quality for retraining needs, and assisting motorists in person with program applications and emissions-related services. This role requires flexibility to work at various Service Center locations throughout the greater Atlanta metro area using a company-provided vehicle.
Floater / Service Center Duties
Open and close assigned Service Centers in accordance with operating procedures
Assist motorists face-to-face with applications for exemptions, extensions, waivers, and emissions reprints
Determine eligibility for program benefits and ensure compliance with established rules and regulations
Review repair receipts and inspect vehicles to confirm qualifying repairs
Provide accurate information regarding program requirements and resolve customer concerns
Maintain a clean, professional Service Center environment
Adapt to updates in program rules and regulations
Support quality management and customer satisfaction initiatives
Travel to alternate Service Center locations as needed to support staffing requirements
Trainer Duties
Conduct structured four-week onboarding training for new hires using established training materials
Proctor quizzes and tests; provide progress feedback to trainees and management
Identify recurring errors through work product review and recommend retraining as needed
Review applications, emails, and tickets for accuracy and quality assurance
Maintain productivity and quality tracking database for CSR performance visibility
Collaborate with team leads and management to develop and improve training curriculum
Support employee engagement and continuous training improvement initiatives
#J-18808-Ljbffr
445 Atlanta South Parkway, Suite 150, Atlanta, GA
Schedule:
Monday, Tuesday, Thursday, and Friday 8:30am-5pm; Wednesdays 9:30a-6p
Pay:
17.00/hr., full benefits package offered
COMPANY VEHICLE PROVIDED**
This dual-role position supports both staff training and frontline customer service operations. The Trainer/Floater is responsible for onboarding and developing Customer Service Representatives (CSRs), monitoring work quality for retraining needs, and assisting motorists in person with program applications and emissions-related services. This role requires flexibility to work at various Service Center locations throughout the greater Atlanta metro area using a company-provided vehicle.
Floater / Service Center Duties
Open and close assigned Service Centers in accordance with operating procedures
Assist motorists face-to-face with applications for exemptions, extensions, waivers, and emissions reprints
Determine eligibility for program benefits and ensure compliance with established rules and regulations
Review repair receipts and inspect vehicles to confirm qualifying repairs
Provide accurate information regarding program requirements and resolve customer concerns
Maintain a clean, professional Service Center environment
Adapt to updates in program rules and regulations
Support quality management and customer satisfaction initiatives
Travel to alternate Service Center locations as needed to support staffing requirements
Trainer Duties
Conduct structured four-week onboarding training for new hires using established training materials
Proctor quizzes and tests; provide progress feedback to trainees and management
Identify recurring errors through work product review and recommend retraining as needed
Review applications, emails, and tickets for accuracy and quality assurance
Maintain productivity and quality tracking database for CSR performance visibility
Collaborate with team leads and management to develop and improve training curriculum
Support employee engagement and continuous training improvement initiatives
#J-18808-Ljbffr