Customer Service Representative / Loan Specialist
Payday Express – Council Bluffs, IA
Location:
Council Bluffs, IA
Employment Type:
Full-Time or Part-Time
Pay:
Hourly (plus incentives)
Job Overview Payday Express in Council Bluffs is looking for a dependable and customer-focused team member to join our store. As a Customer Service Representative / Loan Specialist, you will help customers access short-term financial solutions while providing friendly, professional service in a fast-paced retail setting.
Key Responsibilities
Assist customers with loan applications, renewals, and payments
Clearly explain loan terms, fees, and repayment options
Verify customer information and required documentation in compliance with company policies and state regulations
Accurately process cash transactions and balance the cash drawer daily
Answer customer questions in person and over the phone
Maintain accurate records and protect confidential customer information
Work toward individual and store performance goals
Keep the store clean, organized, and welcoming
Qualifications
High school diploma or equivalent
Strong customer service and communication skills
Basic computer and data entry skills
Ability to accurately handle cash
Detail-oriented and dependable
Ability to follow procedures and compliance requirements
Bilingual skills are a plus, but not required
Retail office environment
May include evenings and Saturdays
Customer-facing and fast-paced
What Payday Express Offers
Paid training
Paid time off and holidays (for eligible employees)
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Payday Express – Council Bluffs, IA
Location:
Council Bluffs, IA
Employment Type:
Full-Time or Part-Time
Pay:
Hourly (plus incentives)
Job Overview Payday Express in Council Bluffs is looking for a dependable and customer-focused team member to join our store. As a Customer Service Representative / Loan Specialist, you will help customers access short-term financial solutions while providing friendly, professional service in a fast-paced retail setting.
Key Responsibilities
Assist customers with loan applications, renewals, and payments
Clearly explain loan terms, fees, and repayment options
Verify customer information and required documentation in compliance with company policies and state regulations
Accurately process cash transactions and balance the cash drawer daily
Answer customer questions in person and over the phone
Maintain accurate records and protect confidential customer information
Work toward individual and store performance goals
Keep the store clean, organized, and welcoming
Qualifications
High school diploma or equivalent
Strong customer service and communication skills
Basic computer and data entry skills
Ability to accurately handle cash
Detail-oriented and dependable
Ability to follow procedures and compliance requirements
Bilingual skills are a plus, but not required
Retail office environment
May include evenings and Saturdays
Customer-facing and fast-paced
What Payday Express Offers
Paid training
Paid time off and holidays (for eligible employees)
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