Customer Service Representative & Preventive Maintenance (PM) Sales
System One, Glenshaw, Pennsylvania, United States, 15116
Job Title: Customer Service Representative & Preventive Maintenance (PM) Sales
Location: Hackettstown, NJ
Type: Contract To Hire
Compensation: $20 - $23 annually
Contractor Work Model: Onsite
Hours: 8:30 AM- 5 PM
Responsibilities
Maintains the Materials Returned for Credit (MRC) log
Performs order entry and shipping processes
Prepare material for on-site service, e.g., folders, binders and parts according to service schedule
Processes completed service report for on-site service
Initiates, receives, and processes loaner and trade-in instruments
Reviews open service call reports with technicians and update as needed
Maintains monthly test and equipment log ensuring test equipment inventory is accurate and within the calibration period.
Performs preventive maintenance sales including quotation, order entry, RMA management
Updates service calendar, prepares service documentation, processes completed service reports.
Coordinates activities with Customer Service personnel as they relate to Customer Service and orders
Shares responsibilities for answering the main telephone for Rudolph
Create and process service parts quotes, orders, and shipments
Assist with all service department related duties as needed and assigned
Requirements
Minimum of High School Diploma, some college preferred
1-2 years of experience in a sales or customer service-related environment, preferably in import/export manufacturing
Excellent knowledge of Microsoft Office and a working knowledge of ERP systems.
Proven experience in a Sales environment
Experience with International Customers
Experience with Microsoft Word, Excel and Outlook
Experience with SAP, HubSpot, or an ERP system a plus
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Responsibilities
Maintains the Materials Returned for Credit (MRC) log
Performs order entry and shipping processes
Prepare material for on-site service, e.g., folders, binders and parts according to service schedule
Processes completed service report for on-site service
Initiates, receives, and processes loaner and trade-in instruments
Reviews open service call reports with technicians and update as needed
Maintains monthly test and equipment log ensuring test equipment inventory is accurate and within the calibration period.
Performs preventive maintenance sales including quotation, order entry, RMA management
Updates service calendar, prepares service documentation, processes completed service reports.
Coordinates activities with Customer Service personnel as they relate to Customer Service and orders
Shares responsibilities for answering the main telephone for Rudolph
Create and process service parts quotes, orders, and shipments
Assist with all service department related duties as needed and assigned
Requirements
Minimum of High School Diploma, some college preferred
1-2 years of experience in a sales or customer service-related environment, preferably in import/export manufacturing
Excellent knowledge of Microsoft Office and a working knowledge of ERP systems.
Proven experience in a Sales environment
Experience with International Customers
Experience with Microsoft Word, Excel and Outlook
Experience with SAP, HubSpot, or an ERP system a plus
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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