Order Processing Specialist
The Order Processing Specialist works closely with Sales and Estimators to provide administrative support by entering orders, reviewing Purchase Order (PO) information, performing order status inquiries, and updating order details as needed after the initial purchase order is received. Process orders accurately and in a timely manner as directed Review Purchase Orders to ensure all required information is provided; collaborate with Sales, Estimators, and external customers to obtain missing or additional details needed to complete order entry Update order details (including sell price, verbiage, delivery information, etc.) based on approved changes made after initial order entry Update and maintain order status codes to ensure visibility prior to submission to an up-fit branch Maintain and update customer master data within the system Support other Order Processing Specialists as needed Provide feedback and suggest new ideas to improve departmental efficiency and overall company processes Perform other duties as assigned Computer literate with proficiency in Microsoft Office applications Demonstrated customer service skills with both internal and external customers via phone and email Ability to work under pressure, manage multiple tasks, prioritize effectively, adapt to change, and remain flexible (supports multiple branches across organization) Strong organizational skills Effective verbal and written communication skills; excellent interpersonal abilities Ability to collaborate effectively with cross-functional, multi-department teams Strong attention to detail High School diploma or GED 1-2 years of customer service experience; manufacturing environment preferred Experience with large ERP (Order Entry) system preferred Experience with JDE & Salesforce a plus At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks! We offer big company perks with small company culture: Comprehensive benefits package including Medical, Dental, Vision and Life 401(k) Savings Plan with Company Match Paid Parental Leave Tool Purchase Program Tuition Reimbursement Paid Time Off and 10 Observed (Paid) Holidays Generous Footwear, Eyewear, and Safety Equipment Discount Program
Paid Training and Development Programs J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
The Order Processing Specialist works closely with Sales and Estimators to provide administrative support by entering orders, reviewing Purchase Order (PO) information, performing order status inquiries, and updating order details as needed after the initial purchase order is received. Process orders accurately and in a timely manner as directed Review Purchase Orders to ensure all required information is provided; collaborate with Sales, Estimators, and external customers to obtain missing or additional details needed to complete order entry Update order details (including sell price, verbiage, delivery information, etc.) based on approved changes made after initial order entry Update and maintain order status codes to ensure visibility prior to submission to an up-fit branch Maintain and update customer master data within the system Support other Order Processing Specialists as needed Provide feedback and suggest new ideas to improve departmental efficiency and overall company processes Perform other duties as assigned Computer literate with proficiency in Microsoft Office applications Demonstrated customer service skills with both internal and external customers via phone and email Ability to work under pressure, manage multiple tasks, prioritize effectively, adapt to change, and remain flexible (supports multiple branches across organization) Strong organizational skills Effective verbal and written communication skills; excellent interpersonal abilities Ability to collaborate effectively with cross-functional, multi-department teams Strong attention to detail High School diploma or GED 1-2 years of customer service experience; manufacturing environment preferred Experience with large ERP (Order Entry) system preferred Experience with JDE & Salesforce a plus At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks! We offer big company perks with small company culture: Comprehensive benefits package including Medical, Dental, Vision and Life 401(k) Savings Plan with Company Match Paid Parental Leave Tool Purchase Program Tuition Reimbursement Paid Time Off and 10 Observed (Paid) Holidays Generous Footwear, Eyewear, and Safety Equipment Discount Program
Paid Training and Development Programs J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/