Service Desk Analyst
Location
San Francisco
Job Description
About L.E.K. Consulting: L.E.K. Consulting ("L.E.K.") is a global management consulting firm that uses deep industryexpertiseand rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The firm advises and supports global companies that are leaders in their industries - including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 35 years ago, L.E.K. employs more than 2,200 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go towww.lek.com.
Overview of Service Desk Analyst I: The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
Responsibilities include, but are not limited to: Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email Troubleshooting hardware and software issues courteously and expeditiously Keeping inventory accurate and assessing the requirement for IT equipment Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging. Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc. Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required Managing IT equipment upgrades for the region Work with supplier warranty to repair broken laptop and mobile Other IT related functions and projects as requested that are not limited to daily support Qualifications:
Technical Skills
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware Work Style
Excellent verbal and written communication skills Excellent customer service, including empathic listening skills Solid self-starter with the ability to work in a team environment Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale Excellent organizational skills, prioritizing and managing multiple tasks Solid ability to offer and accept feedback and constructive suggestions Strong people skills and a knack for problem solving Professional Experience & Education
Experience in a customer focused role Associates and/or bachelor's degree or certificate program For more information and to apply, go to
L.E.K. Consulting is an Equal Opportunity Employer L.E.K. Consulting has a hybrid work model in place for our U.S. offices. In California,the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profitsharingand other benefits. Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship.Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
#LI-DE1
Location
San Francisco
Job Description
About L.E.K. Consulting: L.E.K. Consulting ("L.E.K.") is a global management consulting firm that uses deep industryexpertiseand rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The firm advises and supports global companies that are leaders in their industries - including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 35 years ago, L.E.K. employs more than 2,200 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go towww.lek.com.
Overview of Service Desk Analyst I: The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
Responsibilities include, but are not limited to: Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email Troubleshooting hardware and software issues courteously and expeditiously Keeping inventory accurate and assessing the requirement for IT equipment Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging. Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc. Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required Managing IT equipment upgrades for the region Work with supplier warranty to repair broken laptop and mobile Other IT related functions and projects as requested that are not limited to daily support Qualifications:
Technical Skills
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware Work Style
Excellent verbal and written communication skills Excellent customer service, including empathic listening skills Solid self-starter with the ability to work in a team environment Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale Excellent organizational skills, prioritizing and managing multiple tasks Solid ability to offer and accept feedback and constructive suggestions Strong people skills and a knack for problem solving Professional Experience & Education
Experience in a customer focused role Associates and/or bachelor's degree or certificate program For more information and to apply, go to
L.E.K. Consulting is an Equal Opportunity Employer L.E.K. Consulting has a hybrid work model in place for our U.S. offices. In California,the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profitsharingand other benefits. Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship.Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
#LI-DE1