Service Desk Analyst: First-Line IT Support & Helpdesk

A healthcare organization in San Antonio is seeking a Service Desk Analyst to provide first-level technical support to both internal and external customers. The successful candidate will utilize excellent problem-solving and communication skills to ensure efficient resolution of customer service requests related to hardware and software. Responsibilities include documenting incidents, managing service desk tickets, and facilitating knowledge sharing within the support teams. This role requires a strong customer service orientation and proactive problem-solving abilities. #J-18808-Ljbffr