About the Role
Bilingual Service Success Advocate (German / English)
Location:
100% Remote within EST timezone (U.S.-based)
We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast-growing, online mental health therapy platform. This role is highly customer-focused and ideal for someone who is empathetic, detail-oriented, and comfortable working in a high-volume, digital support environment. You will primarily support users via email and chat, with some phone support. This is a mission-driven role supporting individuals seeking mental health services.
Key Responsibilities
Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
Assist with subscription questions, billing issues, refunds, and financial aid requests
Support account access needs including password resets and account setup
Educate users on platform features, services, and best practices
Deliver a calm, empathetic, and solutions-oriented experience in every interaction
Required Qualifications
1-5 years of customer service experience, specifically responding to inquiries via email or chat
Fluent in German and English
Typing speed of 55+ words per minute
Strong written and verbal communication skills
Proven ability to meet performance metrics and productivity goals
Tech-savvy with the ability to learn and navigate multiple systems
Highly empathetic with a passion for helping others
Coachable, results-oriented, and adaptable to change
Experience in healthcare or health insurance preferred
Work Schedule
Training: Mon-Fri 8am - 5pm PST
Regular schedule after 90 days: 5am - 3pm EST Tues-Sat
Job Type & Location This is a Contract position based out of New Ulm, MN.
Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 20, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
100% Remote within EST timezone (U.S.-based)
We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast-growing, online mental health therapy platform. This role is highly customer-focused and ideal for someone who is empathetic, detail-oriented, and comfortable working in a high-volume, digital support environment. You will primarily support users via email and chat, with some phone support. This is a mission-driven role supporting individuals seeking mental health services.
Key Responsibilities
Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
Assist with subscription questions, billing issues, refunds, and financial aid requests
Support account access needs including password resets and account setup
Educate users on platform features, services, and best practices
Deliver a calm, empathetic, and solutions-oriented experience in every interaction
Required Qualifications
1-5 years of customer service experience, specifically responding to inquiries via email or chat
Fluent in German and English
Typing speed of 55+ words per minute
Strong written and verbal communication skills
Proven ability to meet performance metrics and productivity goals
Tech-savvy with the ability to learn and navigate multiple systems
Highly empathetic with a passion for helping others
Coachable, results-oriented, and adaptable to change
Experience in healthcare or health insurance preferred
Work Schedule
Training: Mon-Fri 8am - 5pm PST
Regular schedule after 90 days: 5am - 3pm EST Tues-Sat
Job Type & Location This is a Contract position based out of New Ulm, MN.
Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 20, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr