Passport Acceptance Agent
Salary: $19.95 Hourly Location: Missoula, MT Job Type: Regular Part-time, less than 40 hours/week Job Number: 202600014 Department: Missoula Public Library Opening Date: 02/19/2026 Bargaining Unit: MFPE-Library Work Site: Missoula Public Library Scheduling/Hours of Work: Part-time 20 hours per week, eligible for benefits Definition: This is a part-time 20 hours per week opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The rate of pay for this position is $19.95 per hour. The Missoula Public Library is seeking a PASSPORT ACCEPTANCE AGENT to join their team. This position performs complex para-professional work in support of the execution of programs and services in assigned specialty area for the Missoula Public Library (MPL). Details: Priority screening will begin on Thursday, March 5, 2026. It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application. Please include with a complete application the following attachments: A letter of interest, and a resume. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work: Processes passport applications and takes passport photos following the procedures established by the U.S. Department of State. Answers incoming phone calls and greets walk-in patrons. Provides general information to the public, answers questions, provides specific information about passport issues. Contacts applicants to request necessary documents. Ensures appointments are scheduled. Responsible for the financial transactions needed for processing passport applications, issues customer receipts. Acts as an acceptance agent for the U.S. Department of State processing passport applications, checking documentation, verifying identity, swearing in applicants, and collecting fees. Prepares transmittal documents for passports, applications, and payment for delivery to the U.S. Department of State. Identifies and takes initiative to report trends or patterns in the volume or nature of inquiries handled. Minimum Qualifications: Requires high school diploma or GED. Requires one year of customer service experience. SPECIAL REQUIREMENTS: Requires ability to obtain certification as a Passport Acceptance Agent within 30 days of hire. Physical/Environmental Demands: Normal work week is Sunday through Saturday; some evening hours will be required. Requires the ability to stand for long periods of time. Requires bending, lifting, reaching, pushing/pulling wheeled carts (up to 30 to 40 pounds exerted force) and moving boxes of materials (up to 50 pounds in weight). Assignment to Mobile Branch may involve work in crowded, small space. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast's paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in a scenic, sophisticated, and service-oriented Missoula! Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. Employer: Missoula County Address: 200 W Broadway Missoula, Montana, 59802 Phone: 406-258-4874
Salary: $19.95 Hourly Location: Missoula, MT Job Type: Regular Part-time, less than 40 hours/week Job Number: 202600014 Department: Missoula Public Library Opening Date: 02/19/2026 Bargaining Unit: MFPE-Library Work Site: Missoula Public Library Scheduling/Hours of Work: Part-time 20 hours per week, eligible for benefits Definition: This is a part-time 20 hours per week opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The rate of pay for this position is $19.95 per hour. The Missoula Public Library is seeking a PASSPORT ACCEPTANCE AGENT to join their team. This position performs complex para-professional work in support of the execution of programs and services in assigned specialty area for the Missoula Public Library (MPL). Details: Priority screening will begin on Thursday, March 5, 2026. It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application. Please include with a complete application the following attachments: A letter of interest, and a resume. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work: Processes passport applications and takes passport photos following the procedures established by the U.S. Department of State. Answers incoming phone calls and greets walk-in patrons. Provides general information to the public, answers questions, provides specific information about passport issues. Contacts applicants to request necessary documents. Ensures appointments are scheduled. Responsible for the financial transactions needed for processing passport applications, issues customer receipts. Acts as an acceptance agent for the U.S. Department of State processing passport applications, checking documentation, verifying identity, swearing in applicants, and collecting fees. Prepares transmittal documents for passports, applications, and payment for delivery to the U.S. Department of State. Identifies and takes initiative to report trends or patterns in the volume or nature of inquiries handled. Minimum Qualifications: Requires high school diploma or GED. Requires one year of customer service experience. SPECIAL REQUIREMENTS: Requires ability to obtain certification as a Passport Acceptance Agent within 30 days of hire. Physical/Environmental Demands: Normal work week is Sunday through Saturday; some evening hours will be required. Requires the ability to stand for long periods of time. Requires bending, lifting, reaching, pushing/pulling wheeled carts (up to 30 to 40 pounds exerted force) and moving boxes of materials (up to 50 pounds in weight). Assignment to Mobile Branch may involve work in crowded, small space. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast's paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in a scenic, sophisticated, and service-oriented Missoula! Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. Employer: Missoula County Address: 200 W Broadway Missoula, Montana, 59802 Phone: 406-258-4874