Product Support Representative
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS? As a Product Support Representative, you will work with FIS clients to provide in-depth product support with excellent customer service. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. Our team is a transaction network. Much of our work is through email and phone calls. Superb customer service is our highest priority. What you will be doing: Handle customer inquiries and resolving support issues such as transaction inquiries and mutual fund order processing. Provide in-depth product support and research client issues. Troubleshoot problems with software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. What you will need: Prior banking or client service experience. Strong analytical, organizational and time management skills The ability to work independently Excellent communication and strong problem-solving skills Knowledge of FIS products a plus Recent Technical Background is a plus Flexibility to work weekends. Eligible for overtime pay. Added bonus if you have: FINRA Series 7 and Series 63 ~ Please note: If you do not have either of these, you must be willing to take the tests with a passing score within the first 90 days of employment. What we offer you: Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $24.18 - $39.41 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS? As a Product Support Representative, you will work with FIS clients to provide in-depth product support with excellent customer service. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. Our team is a transaction network. Much of our work is through email and phone calls. Superb customer service is our highest priority. What you will be doing: Handle customer inquiries and resolving support issues such as transaction inquiries and mutual fund order processing. Provide in-depth product support and research client issues. Troubleshoot problems with software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. What you will need: Prior banking or client service experience. Strong analytical, organizational and time management skills The ability to work independently Excellent communication and strong problem-solving skills Knowledge of FIS products a plus Recent Technical Background is a plus Flexibility to work weekends. Eligible for overtime pay. Added bonus if you have: FINRA Series 7 and Series 63 ~ Please note: If you do not have either of these, you must be willing to take the tests with a passing score within the first 90 days of employment. What we offer you: Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $24.18 - $39.41 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.