Job Description:
Responsibilities:
Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance. Exposure to Security configurations and hardening in Salesforce Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes. Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues. Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders. Utilize and support integrations with platforms such as Pardot and ServiceNow. Collaborate with other technical teams to identify and implement system improvements and best practices. Skill Requirements:
10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments. Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management. In-depth understanding of system integrations and the ability to work collaboratively with other system owners. Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues. Hands-on experience with Pardot and ServiceNow platforms. Excellent communication and interpersonal skills for effective stakeholder management. Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Administrator) are highly desirable. Other Requirements (Optional) Experience working in the travel, transport, logistics, or hospitality domains is a plus. Familiarity with ITIL processes and agile methodologies. dditional certifications in related technologies are an advantage.
Responsibilities:
Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance. Exposure to Security configurations and hardening in Salesforce Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes. Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues. Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders. Utilize and support integrations with platforms such as Pardot and ServiceNow. Collaborate with other technical teams to identify and implement system improvements and best practices. Skill Requirements:
10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments. Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management. In-depth understanding of system integrations and the ability to work collaboratively with other system owners. Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues. Hands-on experience with Pardot and ServiceNow platforms. Excellent communication and interpersonal skills for effective stakeholder management. Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Administrator) are highly desirable. Other Requirements (Optional) Experience working in the travel, transport, logistics, or hospitality domains is a plus. Familiarity with ITIL processes and agile methodologies. dditional certifications in related technologies are an advantage.