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(USA) Asset Protection Operations Coach

Walmart, Hudson, New York, United States

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Position Summary Position Summary...

What We'll Expect You to Do Drives sales by ensuring effective merchandise presentation—accurate and competitive pricing, proper signing, inventory levels, and the cleanliness of the area. Assesses economic trends and community needs; oversees stocking and rotation of merchandise; sets up, cleans, and organizes product displays, and secures fragile and high‑shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates; tours stores and provides feedback. Utilizes a “Tour to Teach” approach, communicating and collaborating with all levels of associates regarding store operations and utilizing technology for business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating objectives to teams effectively. Models exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, supporting and managing customer service initiatives for the store and community outreach programs, and ensuring customer needs, complaints, and issues are successfully resolved.

Provides supervision and development opportunities for hourly associates: hires, trains, mentors, and assigns duties; sets clear expectations; provides recognition; communicates expectations consistently and effectively; and recruits and develops qualified associates to meet staffing needs and achieve company growth potential. Controls unexplainable loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; builds accountability for policies and procedures; measures adherence to loss‑prevention policies; reviews inventory variances; conducts operational and pre‑inventory reviews; gathers audits and monitors deficiency trends; identifies improvement opportunities; communicates and works with managers and associates to determine corrections needed to inventory controls; influences implementation and execution of control corrections; and trains managers and associates in operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities—conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing courtroom testimony as needed. Partners in collaborative efforts with other investigative entities; monitors safety and risk controls within a facility, ensuring an effective safety program is in place; supervises safety team members and identifies accident trends to develop and implement solutions to prevent accidents. Observes workplace practices, provides training to associates on accident prevention techniques, and communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace safety; manages facility‑level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines for cold chain, hazardous materials, and operational controls. Identifies training gaps, determines training needs, develops and delivers training as needed.

Manages claims and receiving operations, ensuring proper policies and procedures are followed; ensures timely processing of claims—damaged, defective, returned, liquidated items, and merchandise deliveries from suppliers and third‑party deliveries; provides direction for claims or receiving issues; maintains necessary documentation and reporting; coordinates and completes job‑related activities and assignments by developing and maintaining relationships with key stakeholders to support plans and initiatives that meet customer and business needs. Identifies and communicates goals and objectives; builds accountability for and measures progress in achieving results; identifies and addresses improvement opportunities; and promotes continuous learning.

Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing the OpenDoor Policy, and providing direction and guidance on applying these in executing business processes and practices. Demonstrates respect for individuals, builds high‑performing teams, embraces differences in people, cultures, ideas, and experiences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Recognizes talent and fosters growth by empowering and developing talent, recognizing others’ contributions and accomplishments, and acting with integrity and humility.

Benefits and Compensation We offer competitive pay and performance‑based bonus awards. Benefits include medical, vision, and dental coverage; a 401(k) plan with company match; stock purchase; company‑paid life insurance; paid time off (including sick leave, parental leave, family care leave, bereavement, jury duty, and voting); short‑term and long‑term disability; company discounts; military leave pay; adoption and surrogacy expense reimbursement; and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates, covering high school completion, bachelor’s degrees, and certifications.

The annual salary range for this position is $65,000.00 – $80,000.00, plus annual or quarterly performance bonuses. Additional compensation may include:

Regional Pay Zone (RPZ) (based on location)

Complex Structure (based on external factors that create challenges)

State Pay Differential: This job has an additional differential to meet legislative requirements, where applicable.

Minimum Qualifications

Completion of 2 years of college.

Option 2: 1 year’s experience as a supervisor in a multi‑department environment.

Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi‑department environment.

Option 4: 2 years’ experience in asset protection or a related area.

Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, and/or licensing).

If applicable, acquisition of a current, state‑issued Certificate of Eligibility.

If applicable, successful completion of a criminal background check and/or firearms authorized training.

Associates will be required to attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.

Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).

General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Investigative experience.

Bachelor’s degrees in Business or Criminal Justice.

Primary Location 460 Fairview Ave, Hudson, NY 12534‑1018, United States of America

Additional Notes Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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