Sanderson Ford is seeking a motivated and customer-focused
Automotive Customer
Service Representative
to join our team. This role is responsible for managing inbound and outbound communications related to service customers, scheduling service appointments, and delivering timely follow-up to ensure an exceptional customer experience.
The Customer Service Representative plays a critical role in supporting our service department by driving appointment volume, improving retention, and ensuring every customer interaction reflects the high standards of Sanderson Ford.
Key Responsibilities
Respond promptly and professionally to inbound service calls, internet inquiries, and online appointment requests
Make outbound calls to confirm appointments, follow up on missed appointments, and reconnect with past service customers
Schedule and coordinate service appointments efficiently and accurately
Utilize CRM and dealership software to track customer interactions and maintain accurate records
Follow dealership scripts, templates, and communication standards to ensure consistency
Conduct service reminder outreach based on maintenance intervals and dealership campaigns
Work closely with service advisors and management to ensure smooth appointment flow
Provide customers with clear information regarding service processes and expectations
Deliver a professional and friendly first impression in every customer interaction
Qualifications
Previous customer service and/or call center experience required
Strong computer skills and ability to learn dealership CRM systems
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Ability to manage a high volume of calls and multitask effectively
Positive, team-oriented attitude
Automotive service experience is a plus but not required
Self-motivated with a strong commitment to customer satisfaction
Why Join Sanderson Ford
Be part of a respected, customer-focused dealership
Work in a collaborative and professional team environment
Opportunities for career growth within service and dealership operations
Ongoing training and development support
Sanderson Ford is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
Automotive Customer
Service Representative
to join our team. This role is responsible for managing inbound and outbound communications related to service customers, scheduling service appointments, and delivering timely follow-up to ensure an exceptional customer experience.
The Customer Service Representative plays a critical role in supporting our service department by driving appointment volume, improving retention, and ensuring every customer interaction reflects the high standards of Sanderson Ford.
Key Responsibilities
Respond promptly and professionally to inbound service calls, internet inquiries, and online appointment requests
Make outbound calls to confirm appointments, follow up on missed appointments, and reconnect with past service customers
Schedule and coordinate service appointments efficiently and accurately
Utilize CRM and dealership software to track customer interactions and maintain accurate records
Follow dealership scripts, templates, and communication standards to ensure consistency
Conduct service reminder outreach based on maintenance intervals and dealership campaigns
Work closely with service advisors and management to ensure smooth appointment flow
Provide customers with clear information regarding service processes and expectations
Deliver a professional and friendly first impression in every customer interaction
Qualifications
Previous customer service and/or call center experience required
Strong computer skills and ability to learn dealership CRM systems
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Ability to manage a high volume of calls and multitask effectively
Positive, team-oriented attitude
Automotive service experience is a plus but not required
Self-motivated with a strong commitment to customer satisfaction
Why Join Sanderson Ford
Be part of a respected, customer-focused dealership
Work in a collaborative and professional team environment
Opportunities for career growth within service and dealership operations
Ongoing training and development support
Sanderson Ford is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.