Job Title
Inside Sales Representative
Job Description We are seeking an Inside Sales Representative to handle inbound calls, assist customers with inquiries, schedule appointments, and provide service updates. You will also make outbound follow‑up calls to confirm appointments and gather additional information, provide scripted product knowledge across multiple home improvement categories, accurately enter customer data into CRM systems, and identify opportunities to connect customers with sales representatives. Complex inquiries will be escalated to higher‑level agents or supervisors as necessary, maintaining professionalism, empathy, and enthusiasm in a fast‑paced call environment.
Responsibilities
Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
Make outbound follow‑up calls to confirm appointments and gather additional information.
Provide scripted product knowledge across multiple home improvement categories.
Accurately and efficiently enter customer data into CRM systems.
Identify opportunities to connect customers with sales representatives.
Escalate complex inquiries to higher‑level agents or supervisors as appropriate.
Maintain professionalism, empathy, and enthusiasm in a fast‑paced call environment.
Deliver exceptional customer experiences on every interaction.
Consistently meet or exceed call handling, scheduling, and accuracy targets.
Demonstrate reliability through consistent attendance and punctuality.
Maintain high standards of data entry accuracy and compliance with standard operating procedures.
Essential Skills
Sales
Customer service
Outbound calls
Data entry
Inbound call handling
Inside sales support
Customer service oriented
Sales driven
Goal‑oriented
Handling objections in high‑volume calls
Schedule planning
Additional Skills & Qualifications
Driven and sales‑driven mindset
Ability to deliver exceptional customer experiences
Work Environment This position is 100% onsite in Bedford Heights or Twinsburg.
Shift options of 8am‑5pm or 1pm‑9pm Monday through Friday with rotational weekend shifts.
Enjoy a pay bump after going direct and the opportunity to work for a growing company.
Job Type & Location This is a Contract to Hire position based out of Bedford, OH.
Pay And Benefits The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Bedford, OH.
Application Deadline: This position is anticipated to close on Mar 3, 2026.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Job Description We are seeking an Inside Sales Representative to handle inbound calls, assist customers with inquiries, schedule appointments, and provide service updates. You will also make outbound follow‑up calls to confirm appointments and gather additional information, provide scripted product knowledge across multiple home improvement categories, accurately enter customer data into CRM systems, and identify opportunities to connect customers with sales representatives. Complex inquiries will be escalated to higher‑level agents or supervisors as necessary, maintaining professionalism, empathy, and enthusiasm in a fast‑paced call environment.
Responsibilities
Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
Make outbound follow‑up calls to confirm appointments and gather additional information.
Provide scripted product knowledge across multiple home improvement categories.
Accurately and efficiently enter customer data into CRM systems.
Identify opportunities to connect customers with sales representatives.
Escalate complex inquiries to higher‑level agents or supervisors as appropriate.
Maintain professionalism, empathy, and enthusiasm in a fast‑paced call environment.
Deliver exceptional customer experiences on every interaction.
Consistently meet or exceed call handling, scheduling, and accuracy targets.
Demonstrate reliability through consistent attendance and punctuality.
Maintain high standards of data entry accuracy and compliance with standard operating procedures.
Essential Skills
Sales
Customer service
Outbound calls
Data entry
Inbound call handling
Inside sales support
Customer service oriented
Sales driven
Goal‑oriented
Handling objections in high‑volume calls
Schedule planning
Additional Skills & Qualifications
Driven and sales‑driven mindset
Ability to deliver exceptional customer experiences
Work Environment This position is 100% onsite in Bedford Heights or Twinsburg.
Shift options of 8am‑5pm or 1pm‑9pm Monday through Friday with rotational weekend shifts.
Enjoy a pay bump after going direct and the opportunity to work for a growing company.
Job Type & Location This is a Contract to Hire position based out of Bedford, OH.
Pay And Benefits The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Bedford, OH.
Application Deadline: This position is anticipated to close on Mar 3, 2026.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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