Notes:
Pay: ***/hr
100% Onsite role
Shift Schedule: Monday to Friday - 8am-4:30pm
Interview Process: Phone screen with Elizabeth and Manager of department.
Customer Service Representative - Power Connections, Vehicle Group Position Overview: Serves as the customer's advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with *** manufacturing sites and distribution locations. Making what matters work at *** takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
In this function you will: • Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues • Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing. • Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment • Answer customer inquiries for capacity increases and safety stock requests • Answer customer inquiries for new products and lead times • Price confirmation and entry • Bill of Lading • Scheduling Transportation • Coordinate material and purchased component availability with purchasing and communicate with the customers • Review forecasts for customers that provide them, and pass information onto the appropriate departments • Build and Maintain Spreadsheets • Maintain Records, Transactions, and Inquiries • Act as a Company Ambassador • Understand our customers' needs through quality conversations and follow up calls • Report to supervisors and managers conditions or practices that are unsafe to the company and its employees • Keep the Customer Service Manager informed of any areas of concern.
Qualifications
Required (Basic) Qualifications: • Bachelor's degree in Business or Technical Discipline • 2 Years of Customer Service in manufacturing environment • Excellent Communication (verbal and written), Problem Solving and Listening Skills • Highly Organized and Strong Ability to Multi-Task, detail oriented • Logically Minded, Demonstrated Aptitude in Microsoft Office, use of calculator, phone, and fax • Team player with positive outlook Preferred Qualifications: • Spanish and English speaking capability Position Criteria: • Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels. • Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages) • Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction. • Develops in-depth understanding of Vehicle Group products, markets and customer channels.
About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
Applicant Consent: By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.
Customer Service Representative - Power Connections, Vehicle Group Position Overview: Serves as the customer's advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with *** manufacturing sites and distribution locations. Making what matters work at *** takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
In this function you will: • Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues • Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing. • Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment • Answer customer inquiries for capacity increases and safety stock requests • Answer customer inquiries for new products and lead times • Price confirmation and entry • Bill of Lading • Scheduling Transportation • Coordinate material and purchased component availability with purchasing and communicate with the customers • Review forecasts for customers that provide them, and pass information onto the appropriate departments • Build and Maintain Spreadsheets • Maintain Records, Transactions, and Inquiries • Act as a Company Ambassador • Understand our customers' needs through quality conversations and follow up calls • Report to supervisors and managers conditions or practices that are unsafe to the company and its employees • Keep the Customer Service Manager informed of any areas of concern.
Qualifications
Required (Basic) Qualifications: • Bachelor's degree in Business or Technical Discipline • 2 Years of Customer Service in manufacturing environment • Excellent Communication (verbal and written), Problem Solving and Listening Skills • Highly Organized and Strong Ability to Multi-Task, detail oriented • Logically Minded, Demonstrated Aptitude in Microsoft Office, use of calculator, phone, and fax • Team player with positive outlook Preferred Qualifications: • Spanish and English speaking capability Position Criteria: • Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels. • Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages) • Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction. • Develops in-depth understanding of Vehicle Group products, markets and customer channels.
About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
Applicant Consent: By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.