Community Relations Specialist
Gulf Winds Federal Credit Union, Pensacola, Florida, United States, 32573
About Gulf Winds
Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.
Our Values
We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.
Integrity We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.
Care We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.
Growth We set ambitious goals, provide personal development opportunities, and encourage results.
Innovation We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.
Working at Gulf Winds
Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect: Open and transparent communication with your leaders Consistent coaching and opportunities to improve performance. Collaborative and team-focused environments Short and long-term professional development Opportunity to participate in cross-functional projects. With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.
Role: The Community Relations Specialist is responsible for assisting with the development and implementation of a comprehensive community outreach strategy for Gulf Winds Credit Union. The position will actively contribute to advancing the Credit Union's Mission by enhancing the effectiveness of the Credit Union's community impact initiatives, partnerships, special events, volunteerism efforts, and financial education. The position will also support the Gulf Winds Foundation through collaborative efforts, accelerating actionable results that advance business objectives and increase membership. At all times, this role will uphold the Gulf Winds core values of Integrity, Care, Growth, and Innovation
Essential Functions & Responsibilities:
Plan, coordinate and support community outreach, partnership, sponsorship, and volunteer activities for the Credit Union. Ensure strong execution of all event logistics, including communication, staffing, booth display, event materials, and follow-up. Strategically mobilize volunteers and organize programs to develop mutually beneficial relationships and maximize exposure and goodwill for Gulf Winds. Assist in the coordination, development, and implementation of financial education efforts that engage the community and deepen member relationships. Identify opportunities, facilitate and/or build curriculum, and support ongoing delivery of workshops, webinars, and other events that support financial growth and increase awareness of the Credit Union. Manage and optimize the Credit Union's community relations software to track, report, evaluate, and enhance community engagement activities. Ensure accurate data entry, clear communication, and timely reporting that guides future outreach strategies. Ensure ongoing maintenance of organizational calendar of all activities and events. Provide ideas and assistance to build and enhance Gulf Winds Social Media and Public Relations strategies in collaboration with the Social Media Strategist and Director of Community Engagement. Support the creation of calendars, plans, and initiatives to deliver impact and meet goals. Enhance communication and coordination with Front-line and Sales teams to implement strategies that connect community engagement efforts across regions and engender business development. Think critically and strategically to help instill confidence and facilitate a high level of service. Performs other job-related duties as assigned.
Performance Measurements:
1. Successfully complete all assigned responsibilities within the designated timeframe with zero unresolved errors according to established department standards.
2. Provide informed, prompt, collaborative, professional, accurate service and support to all members and associates. Maintain high interpersonal skills and the ability to handle sensitive information/documentation with confidentiality.
3. Ensure all communications are accurate, timely, and within budget guidelines. Ensure excellent spelling, grammar, and written communication skills, with great attention to detail in composing, editing, and proofreading materials.
4. Assist in achieving the credit union's objectives with respect to the growth of the Foundation.
5. Maintain and increase relevant knowledge and through professional literature and educational programs that support the Credit Union's Vision, Mission, and Values.
6. Assist the Director of Community Engagement in providing direction and recommendations to leadership based on best practices for community and public relations. Identify and effectively communicate any threats or opportunities surrounding the Credit Union's brand and reputation.
7. Comply with all applicable rules, regulations and policies, including but not limited to BSA, OFAC and Physical Security
Knowledge and Skills:
Experience: Three years to five years of similar or related experience.
Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills The Community Relations Specialist will be a results-driven communications professional who can prioritize projects and tasks, meet multiple deadlines, and monitor several projects simultaneously. The candidate must be detail-oriented and organized, with excellent writing/editing skills and a community-oriented spirit. The candidate should have experience in public relations and charitable activities and an understanding of philanthropy. The candidate must be able to work independently and as part of a team and perform effectively under pressure while working with Credit Union senior leadership. Ability to read, write, comprehend, and speak English clearly.
Physical Requirements This role requires sitting at a computer for most of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position is based in-office in Pensacola, Florida, and operates primarily from an office setting. Consistent presence in the office is required to collaborate with team members and fulfill job responsibilities effectively. The ability to actively participate in conference calls and meetings with other Credit Union team members and vendors is also required.
The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. After[1]hours work or travel required to attend / lead events and/or meet project deadlines.
Must adhere to safety rules and regulations.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace
Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.
Our Values
We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.
Integrity We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.
Care We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.
Growth We set ambitious goals, provide personal development opportunities, and encourage results.
Innovation We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.
Working at Gulf Winds
Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect: Open and transparent communication with your leaders Consistent coaching and opportunities to improve performance. Collaborative and team-focused environments Short and long-term professional development Opportunity to participate in cross-functional projects. With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.
Role: The Community Relations Specialist is responsible for assisting with the development and implementation of a comprehensive community outreach strategy for Gulf Winds Credit Union. The position will actively contribute to advancing the Credit Union's Mission by enhancing the effectiveness of the Credit Union's community impact initiatives, partnerships, special events, volunteerism efforts, and financial education. The position will also support the Gulf Winds Foundation through collaborative efforts, accelerating actionable results that advance business objectives and increase membership. At all times, this role will uphold the Gulf Winds core values of Integrity, Care, Growth, and Innovation
Essential Functions & Responsibilities:
Plan, coordinate and support community outreach, partnership, sponsorship, and volunteer activities for the Credit Union. Ensure strong execution of all event logistics, including communication, staffing, booth display, event materials, and follow-up. Strategically mobilize volunteers and organize programs to develop mutually beneficial relationships and maximize exposure and goodwill for Gulf Winds. Assist in the coordination, development, and implementation of financial education efforts that engage the community and deepen member relationships. Identify opportunities, facilitate and/or build curriculum, and support ongoing delivery of workshops, webinars, and other events that support financial growth and increase awareness of the Credit Union. Manage and optimize the Credit Union's community relations software to track, report, evaluate, and enhance community engagement activities. Ensure accurate data entry, clear communication, and timely reporting that guides future outreach strategies. Ensure ongoing maintenance of organizational calendar of all activities and events. Provide ideas and assistance to build and enhance Gulf Winds Social Media and Public Relations strategies in collaboration with the Social Media Strategist and Director of Community Engagement. Support the creation of calendars, plans, and initiatives to deliver impact and meet goals. Enhance communication and coordination with Front-line and Sales teams to implement strategies that connect community engagement efforts across regions and engender business development. Think critically and strategically to help instill confidence and facilitate a high level of service. Performs other job-related duties as assigned.
Performance Measurements:
1. Successfully complete all assigned responsibilities within the designated timeframe with zero unresolved errors according to established department standards.
2. Provide informed, prompt, collaborative, professional, accurate service and support to all members and associates. Maintain high interpersonal skills and the ability to handle sensitive information/documentation with confidentiality.
3. Ensure all communications are accurate, timely, and within budget guidelines. Ensure excellent spelling, grammar, and written communication skills, with great attention to detail in composing, editing, and proofreading materials.
4. Assist in achieving the credit union's objectives with respect to the growth of the Foundation.
5. Maintain and increase relevant knowledge and through professional literature and educational programs that support the Credit Union's Vision, Mission, and Values.
6. Assist the Director of Community Engagement in providing direction and recommendations to leadership based on best practices for community and public relations. Identify and effectively communicate any threats or opportunities surrounding the Credit Union's brand and reputation.
7. Comply with all applicable rules, regulations and policies, including but not limited to BSA, OFAC and Physical Security
Knowledge and Skills:
Experience: Three years to five years of similar or related experience.
Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills The Community Relations Specialist will be a results-driven communications professional who can prioritize projects and tasks, meet multiple deadlines, and monitor several projects simultaneously. The candidate must be detail-oriented and organized, with excellent writing/editing skills and a community-oriented spirit. The candidate should have experience in public relations and charitable activities and an understanding of philanthropy. The candidate must be able to work independently and as part of a team and perform effectively under pressure while working with Credit Union senior leadership. Ability to read, write, comprehend, and speak English clearly.
Physical Requirements This role requires sitting at a computer for most of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position is based in-office in Pensacola, Florida, and operates primarily from an office setting. Consistent presence in the office is required to collaborate with team members and fulfill job responsibilities effectively. The ability to actively participate in conference calls and meetings with other Credit Union team members and vendors is also required.
The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. After[1]hours work or travel required to attend / lead events and/or meet project deadlines.
Must adhere to safety rules and regulations.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace