Sr. Salesforce Administrator
Remote
Job Description About the Role We are seeking a Senior Salesforce Administrator with strong Copado DevOps experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments. The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using
Copado .
Key Responsibilities Salesforce Administration (Utility-Focused)
Serve as a senior administrator for Salesforce supporting:
Energy programs, billing integrations, and service requests
Configure and maintain:
Flows, validation rules, approval processes, and automation Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement) Page layouts, record types, Lightning apps, and mobile configurations
Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements Monitor org health, data volumes, integrations, and system performance Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations Copado & Release Management
Administer and manage Copado DevOps across multiple Salesforce environments Execute and coordinate deployments across:
Developer sandboxes Integration / QA UAT Production
Enforce Copado best practices including:
Branching strategies Promotion paths User story lifecycle management
Collaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistencies Support scheduled releases and emergency hotfixes, Enhancement in support of operational continuity Utility Operations & Compliance
Support Salesforce solutions used in:
Customer account management Energy efficiency or renewable programs Regulatory and audit requirements Data security, access controls, and change management policies
Maintain documentation for releases, configuration changes, and compliance reviews Collaboration & Leadership
Act as a trusted technical partner to:
Business stakeholders IT leadership Developers and system integrators
Translate utility business requirements into scalable Salesforce solutions Mentor junior administrators and promote platform best practices Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives Required Qualifications
8+ years of hands-on Salesforce Administration experience 5+ years Strong experience administering and deploying with Copado DevOps Advanced experience with Salesforce Flows and declarative automation Experience supporting large, complex, or regulated Salesforce environments Solid understanding of Salesforce security, sharing, and data model design Experience working in Agile / Scrum delivery models Excellent communication, documentation, and problem-solving skills Salesforce Administrator Certification (ADM 201) Salesforce Advanced Administrator Certification Copado Fundamentals or Advanced Certification Experience in utility, energy, or regulated industries Basic understanding of Salesforce development concepts (Apex, metadata, source control)
Job Description About the Role We are seeking a Senior Salesforce Administrator with strong Copado DevOps experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments. The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using
Copado .
Key Responsibilities Salesforce Administration (Utility-Focused)
Serve as a senior administrator for Salesforce supporting:
Energy programs, billing integrations, and service requests
Configure and maintain:
Flows, validation rules, approval processes, and automation Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement) Page layouts, record types, Lightning apps, and mobile configurations
Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements Monitor org health, data volumes, integrations, and system performance Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations Copado & Release Management
Administer and manage Copado DevOps across multiple Salesforce environments Execute and coordinate deployments across:
Developer sandboxes Integration / QA UAT Production
Enforce Copado best practices including:
Branching strategies Promotion paths User story lifecycle management
Collaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistencies Support scheduled releases and emergency hotfixes, Enhancement in support of operational continuity Utility Operations & Compliance
Support Salesforce solutions used in:
Customer account management Energy efficiency or renewable programs Regulatory and audit requirements Data security, access controls, and change management policies
Maintain documentation for releases, configuration changes, and compliance reviews Collaboration & Leadership
Act as a trusted technical partner to:
Business stakeholders IT leadership Developers and system integrators
Translate utility business requirements into scalable Salesforce solutions Mentor junior administrators and promote platform best practices Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives Required Qualifications
8+ years of hands-on Salesforce Administration experience 5+ years Strong experience administering and deploying with Copado DevOps Advanced experience with Salesforce Flows and declarative automation Experience supporting large, complex, or regulated Salesforce environments Solid understanding of Salesforce security, sharing, and data model design Experience working in Agile / Scrum delivery models Excellent communication, documentation, and problem-solving skills Salesforce Administrator Certification (ADM 201) Salesforce Advanced Administrator Certification Copado Fundamentals or Advanced Certification Experience in utility, energy, or regulated industries Basic understanding of Salesforce development concepts (Apex, metadata, source control)