Customer Service Representative (Yorba Linda)
Crane Authentication (NXT), Yorba Linda, California, United States, 92686
Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.
As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.
The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.
Essential Functions Performed by the Position · Responds and ensures customer enquiries and requests are addressed in a timely manner. · Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met. · Handles customer complaints according to the company procedures and service standard. · Communicates with the sales team and internal departments to maintain updated customer profile information. · Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer. · Takes orders, determines charges, and oversees billing or payments. · Provides information about products and services and responds to questions and complaints professionally. · Maintains accurate records of all transactions made in connection with work. · Performs desk coverage duties for Buyer within US Office when employee is out of office. · Provides warehouse support on an as needed basis. · Provides internal support to other teams on an as needed basis.
Position Qualifications Education: · Bachelor's degree is desirable.
Experience: · At least one year’s experience in a customer facing role. · At least one year’s experience in the garment/textile/sportswear industry.
Knowledge, Skills, and Abilities : · Customer/supplier liaising skills. · Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately. · Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible. · Respond to questions and complaints in a friendly and professional manner. · Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers. · Able to analyze situations, investigate problems, and determine solutions.
What we offer: Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.
The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.
Essential Functions Performed by the Position · Responds and ensures customer enquiries and requests are addressed in a timely manner. · Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met. · Handles customer complaints according to the company procedures and service standard. · Communicates with the sales team and internal departments to maintain updated customer profile information. · Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer. · Takes orders, determines charges, and oversees billing or payments. · Provides information about products and services and responds to questions and complaints professionally. · Maintains accurate records of all transactions made in connection with work. · Performs desk coverage duties for Buyer within US Office when employee is out of office. · Provides warehouse support on an as needed basis. · Provides internal support to other teams on an as needed basis.
Position Qualifications Education: · Bachelor's degree is desirable.
Experience: · At least one year’s experience in a customer facing role. · At least one year’s experience in the garment/textile/sportswear industry.
Knowledge, Skills, and Abilities : · Customer/supplier liaising skills. · Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately. · Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible. · Respond to questions and complaints in a friendly and professional manner. · Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers. · Able to analyze situations, investigate problems, and determine solutions.
What we offer: Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.