Senior Account Manager – Promotional Products
Department:
Sales Reports To:
VP of Sales Location:
Houston, TX Position Summary
We are seeking an experienced Account Manager to own and grow a high-volume, established client account within the promotional products industry. T his role focuses on expansion within an existing account. through exceptional service, proactive relationship management, and disciplined operational leadership.
This position has direct responsibility for managing the full account workflow and leading two team members who flow directly into this role. The Account Manager acts as the quarterback for all client activity — controlling pipeline, prioritization, delegation, and fulfillment to ensure every client request is executed accurately, on time, and in alignment with brand standards.
Key Responsibilities
Account Ownership & Client Growth
Serve as the primary strategic and day-to-day point of contact for a key client account Build deep knowledge of client brand standards, compliance requirements, and marketing goals Drive organic account growth through upselling, cross-selling, and proactive program recommendations Conduct regular account reviews, forecasting, and planning sessions with internal leadership and the client Maintain strong client relationships and manage expectations
Operational & Brand Compliance
Ensure all products, programs, and communications align with client brand guidelines Oversee order accuracy, proofs, vendor coordination, and production timelines Partner with sourcing, art, production, and fulfillment teams to deliver flawless execution Maintain documentation, SOPs, and account processes Track performance KPIs including SLA compliance, order accuracy, turnaround time, and client satisfaction
People Leadership & Workflow Management
Directly manage two dedicated account team members Own the account’s daily workflow, pipeline, and production calendar Assign and prioritize tasks, manage workloads, and delegate responsibilities to ensure on-time fulfillment Monitor workload and production queue health, including capacity, deadlines, and prioritization, to prevent bottlenecks. Provide coaching, feedback, training, and performance management for support personnel Establish best practices, workflows, and accountability standards Act as escalation point for issues, approvals, and complex client requests Ensure all client requests are tracked, assigned, executed, and closed out properly Measure of Success
Success in this role is measured through:
Client retention and satisfaction Account growth and expansion SLA compliance and on-time delivery Order accuracy and execution quality Team efficiency and workload management
Required Experience & Qualifications
3–5+ years managing complex, high-volume accounts in promotional products Demonstrated experience managing direct reports Proven ability to run account pipelines, delegate work, and lead workflows Strong understanding of brand guidelines and corporate marketing standards Experience farming and growing existing accounts Excellent communication, organizational, and leadership skills High attention to detail with strong problem-solving ability CRM and order management system proficiency
Key Skills & Competencies
Team leadership and coaching Workflow and capacity management Client relationship management Strategic account planning Brand stewardship Process improvement Escalation and conflict resolution Multitasking in high-volume environments
Why Join Us
Lead a dedicated team on a marquee account Own a defined, scalable book of business Competitive base + performance-based incentive Long-term growth opportunity Please additionally complete this employment survey.
Department:
Sales Reports To:
VP of Sales Location:
Houston, TX Position Summary
We are seeking an experienced Account Manager to own and grow a high-volume, established client account within the promotional products industry. T his role focuses on expansion within an existing account. through exceptional service, proactive relationship management, and disciplined operational leadership.
This position has direct responsibility for managing the full account workflow and leading two team members who flow directly into this role. The Account Manager acts as the quarterback for all client activity — controlling pipeline, prioritization, delegation, and fulfillment to ensure every client request is executed accurately, on time, and in alignment with brand standards.
Key Responsibilities
Account Ownership & Client Growth
Serve as the primary strategic and day-to-day point of contact for a key client account Build deep knowledge of client brand standards, compliance requirements, and marketing goals Drive organic account growth through upselling, cross-selling, and proactive program recommendations Conduct regular account reviews, forecasting, and planning sessions with internal leadership and the client Maintain strong client relationships and manage expectations
Operational & Brand Compliance
Ensure all products, programs, and communications align with client brand guidelines Oversee order accuracy, proofs, vendor coordination, and production timelines Partner with sourcing, art, production, and fulfillment teams to deliver flawless execution Maintain documentation, SOPs, and account processes Track performance KPIs including SLA compliance, order accuracy, turnaround time, and client satisfaction
People Leadership & Workflow Management
Directly manage two dedicated account team members Own the account’s daily workflow, pipeline, and production calendar Assign and prioritize tasks, manage workloads, and delegate responsibilities to ensure on-time fulfillment Monitor workload and production queue health, including capacity, deadlines, and prioritization, to prevent bottlenecks. Provide coaching, feedback, training, and performance management for support personnel Establish best practices, workflows, and accountability standards Act as escalation point for issues, approvals, and complex client requests Ensure all client requests are tracked, assigned, executed, and closed out properly Measure of Success
Success in this role is measured through:
Client retention and satisfaction Account growth and expansion SLA compliance and on-time delivery Order accuracy and execution quality Team efficiency and workload management
Required Experience & Qualifications
3–5+ years managing complex, high-volume accounts in promotional products Demonstrated experience managing direct reports Proven ability to run account pipelines, delegate work, and lead workflows Strong understanding of brand guidelines and corporate marketing standards Experience farming and growing existing accounts Excellent communication, organizational, and leadership skills High attention to detail with strong problem-solving ability CRM and order management system proficiency
Key Skills & Competencies
Team leadership and coaching Workflow and capacity management Client relationship management Strategic account planning Brand stewardship Process improvement Escalation and conflict resolution Multitasking in high-volume environments
Why Join Us
Lead a dedicated team on a marquee account Own a defined, scalable book of business Competitive base + performance-based incentive Long-term growth opportunity Please additionally complete this employment survey.