Inside Sales Representative (Raleigh)

Position Overview The Inside Sales & Technical Support Representative works directly with customers and channel partners to support and sell automation products. This role serves as a primary point of contact for customer inquiries, provides first-level technical support, prepares quotations, and collaborates closely with assigned Outside Sales team members to develop new business and advance existing sales opportunities. Key Responsibilities Develop and maintain working knowledge of automation products, their applications, and competitive offerings Learn and follow organizational workflows, systems, and operating procedures Serve as a primary point of contact for customers and proactively initiate outreach to prospective customers Prepare and deliver customer quotations in a timely and accurate manner Provide first-level technical support for automation products, including competitive cross-referencing Respond to customer inquiries related to products, pricing, delivery, quality issues, and other requirements Identify customer needs, research solutions, and guide customers to resolution Capture and advance sales opportunities by leveraging internal resources and customer relationships Support territory management and customer relationships in partnership with Outside Sales representatives Collaborate with internal teams such as Order Management, Engineering, Finance, and other functions to ensure timely customer support Perform additional related duties as assigned Basic Qualifications High school diploma or GED with 1–3 years of experience in technical support, customer service, or sales Proficiency with Microsoft Office applications Strong interpersonal, organizational, and communication skills (written and verbal) Self-motivated, detail-oriented, and customer-focused Ability to multitask, prioritize, and meet deadlines in a fast-paced sales environment Ability to work effectively both independently and as part of a team Preferred Qualifications Experience working with ERP and CRM systems Associate’s degree Technical experience in an industrial or manufacturing environment Strong mechanical aptitude and technical curiosity