At Müllerhaus Legacy, we don’t manage “accounts.” We walk alongside families and leaders as they preserve the stories, values, and legacies that matter most.
We’re seeking a Client Care Manager
(CCM)—someone who combines emotional intelligence with operational excellence—to serve as the trusted guide and primary point of contact for our clients. This role blends high-touch relationship stewardship with disciplined project leadership, all within deeply personal, meaningful work. If you love people, thrive on responsibility, and take pride in doing things the right way, this may be the most rewarding role you’ve ever had.
What You’ll Do Client Relationship & Experience Serve as the primary relationship owner for assigned clients, building trust through clarity, warmth, and follow-through Provide concierge-level support to accomplished individuals and families with high expectations and complex lives Anticipate needs, communicate proactively, and advocate fiercely for your clients internally Guide clients through an often emotional, reflective process of legacy preservation with empathy and confidence Project & Process Leadership Oversee client projects from kickoff to completion, ensuring timelines, budgets, and quality standards are met Develop and manage detailed project plans, milestones, and documentation Identify risks early, solve problems decisively, and bring solutions—not surprises Contribute ideas that improve how we serve clients and operate as a firm
Who Thrives Here You’ll likely excel in this role if you: Enjoy being deeply responsible for people and outcomes Are energized by detail, follow-through, and high standards Can balance compassion with clarity and structure Value tradition, family, history, and meaningful work Are comfortable working with successful, opinionated, and discerning clients Qualifications Proven experience in client care, account management, or project management (service-based environment preferred) Exceptional communication and organizational skills Demonstrated ability to manage complex projects and budgets Ability to work independently while collaborating closely with a small team Proficiency in CRM and project-management tools Preferred Experience working with HNW/UHNW families or multigenerational family businesses Bachelor’s degree in business, communications, history, or a related field Five or more years of experience in a comparable role Compensation & Culture Starting salary of $75,000 or more, commensurate with experience In-office position with flexibility for life’s realities 401(k) match and health stipend Values-driven, pro-family organization prioritizing God, family, and community
To apply: Please send your resume and a thoughtful cover letter to
kayloni@mullerhaus.net (We genuinely read them.)
We’re seeking a Client Care Manager
(CCM)—someone who combines emotional intelligence with operational excellence—to serve as the trusted guide and primary point of contact for our clients. This role blends high-touch relationship stewardship with disciplined project leadership, all within deeply personal, meaningful work. If you love people, thrive on responsibility, and take pride in doing things the right way, this may be the most rewarding role you’ve ever had.
What You’ll Do Client Relationship & Experience Serve as the primary relationship owner for assigned clients, building trust through clarity, warmth, and follow-through Provide concierge-level support to accomplished individuals and families with high expectations and complex lives Anticipate needs, communicate proactively, and advocate fiercely for your clients internally Guide clients through an often emotional, reflective process of legacy preservation with empathy and confidence Project & Process Leadership Oversee client projects from kickoff to completion, ensuring timelines, budgets, and quality standards are met Develop and manage detailed project plans, milestones, and documentation Identify risks early, solve problems decisively, and bring solutions—not surprises Contribute ideas that improve how we serve clients and operate as a firm
Who Thrives Here You’ll likely excel in this role if you: Enjoy being deeply responsible for people and outcomes Are energized by detail, follow-through, and high standards Can balance compassion with clarity and structure Value tradition, family, history, and meaningful work Are comfortable working with successful, opinionated, and discerning clients Qualifications Proven experience in client care, account management, or project management (service-based environment preferred) Exceptional communication and organizational skills Demonstrated ability to manage complex projects and budgets Ability to work independently while collaborating closely with a small team Proficiency in CRM and project-management tools Preferred Experience working with HNW/UHNW families or multigenerational family businesses Bachelor’s degree in business, communications, history, or a related field Five or more years of experience in a comparable role Compensation & Culture Starting salary of $75,000 or more, commensurate with experience In-office position with flexibility for life’s realities 401(k) match and health stipend Values-driven, pro-family organization prioritizing God, family, and community
To apply: Please send your resume and a thoughtful cover letter to
kayloni@mullerhaus.net (We genuinely read them.)