The Millennium Hilton New York One UN Plaza is looking for a Guest Relations Associate to join our vibrant team!
Our 439-room Midtown high-rise is the closest hotel to the United Nations and just half a mile from Grand Central Station. We’re conveniently located within one mile of popular attractions like Bryant Park, The Morgan Library, and Rockefeller Center, offering guests unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both recognized as official New York City Interior Landmarks.
The ideal candidate will possess a minimum of 2 years of experience in a guest service role within a similar-sized property, along with OnQ experience. You must have full availability, including overnights, weekends, and holidays.
Shift Pattern:
Full availability, including overnights, weekends, and holidays, is required for this role. Pay Range:
$31.29 - $41.72 / hour What are the benefits of working for Hilton? Access to your pay when you need it through DailyPay Comprehensive Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates) Career growth and development opportunities Team Member Resource Groups Recognition and rewards programs What will I be doing? As a Guest Relations Associate, you will be responsible for welcoming and registering guests and facilitating the check-out process. Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details and room rate, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet. Assist guests with check-out, ensuring rooms and services are accurately accounted for, processing payments, and handling various forms of payment. Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local attractions to answer guest inquiries effectively. Utilize up-selling techniques to enhance hotel service uptake and maximize room occupancy. Respond to guest inquiries and requests promptly, resolving issues in a friendly and efficient manner. Field guest complaints, conduct research, and negotiate satisfactory solutions to ensure guest satisfaction. Receive, input, retrieve, and relay messages to guests as required. What are we looking for? Hilton has been a leader in hospitality since 1919, and we are committed to innovation, quality, and success. We look for candidates who exemplify our core Values: Hospitality
- Passionate about delivering exceptional guest experiences. Integrity
- Committed to doing the right thing, all the time. Leadership
- Leaders in our industry and communities. Teamwork
- Team players in all that we do. Ownership
- Responsible for our actions and decisions. Now
- Operating with urgency and discipline. Additionally, we value the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided travelers with exceptional accommodations, service, amenities, and value. We are dedicated to maintaining our tradition of exceptional guest experiences across our global brands. Our vision, 'to fill the earth with the light and warmth of hospitality,' unites us in creating remarkable experiences every day, and our incredible Team Members are at the heart of it all! Job:
Guest Services, Operations, and Front Office Title:
Guest Relations Associate Location:
null Requisition ID:
HOT0CB7U EOE/AA/Disabled/Veterans
Full availability, including overnights, weekends, and holidays, is required for this role. Pay Range:
$31.29 - $41.72 / hour What are the benefits of working for Hilton? Access to your pay when you need it through DailyPay Comprehensive Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates) Career growth and development opportunities Team Member Resource Groups Recognition and rewards programs What will I be doing? As a Guest Relations Associate, you will be responsible for welcoming and registering guests and facilitating the check-out process. Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details and room rate, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet. Assist guests with check-out, ensuring rooms and services are accurately accounted for, processing payments, and handling various forms of payment. Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local attractions to answer guest inquiries effectively. Utilize up-selling techniques to enhance hotel service uptake and maximize room occupancy. Respond to guest inquiries and requests promptly, resolving issues in a friendly and efficient manner. Field guest complaints, conduct research, and negotiate satisfactory solutions to ensure guest satisfaction. Receive, input, retrieve, and relay messages to guests as required. What are we looking for? Hilton has been a leader in hospitality since 1919, and we are committed to innovation, quality, and success. We look for candidates who exemplify our core Values: Hospitality
- Passionate about delivering exceptional guest experiences. Integrity
- Committed to doing the right thing, all the time. Leadership
- Leaders in our industry and communities. Teamwork
- Team players in all that we do. Ownership
- Responsible for our actions and decisions. Now
- Operating with urgency and discipline. Additionally, we value the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided travelers with exceptional accommodations, service, amenities, and value. We are dedicated to maintaining our tradition of exceptional guest experiences across our global brands. Our vision, 'to fill the earth with the light and warmth of hospitality,' unites us in creating remarkable experiences every day, and our incredible Team Members are at the heart of it all! Job:
Guest Services, Operations, and Front Office Title:
Guest Relations Associate Location:
null Requisition ID:
HOT0CB7U EOE/AA/Disabled/Veterans