Job Title
Hospitality Specialist
Job Description Under the supervision of the Management Team (Operations Manager Guest Facility/Assistant Operations Manager Guest Facility), the Hospitality Specialist is responsible for overseeing all operational aspects of the Front Desk. This role ensures the highest level of customer service and professionalism for all hotel guests and building residents, including timely responses to and resolution of any requests or concerns.
Responsibilities
Greet all building occupants in a professional manner and ensure security and safety for all.
Register and assign rooms to guests of the hotel facility, and call building occupants to announce the person(s) who are visiting/delivering to the apartment.
Create reservations per guest requests and availability; verify customers’ credit and establish payment method.
Handle all incoming calls, including guest and tenant requests, reservations and call forwarding.
Coordinate and assist with resident move‑ins and move‑outs.
Maintain key log and all applicable data sheets.
Assist with package deliveries for hotel guests and residents; log receipts of packages delivered, notify guests that they are available for pickup, and confirm and control petty cash.
Provide neighborhood and NYC information to guests and residents when requested.
Compute bills, collect payments (or authorize credit) and make change for guests; confirm shift collection totals and prepare clerk deposit envelope.
Perform simple bookkeeping activities, such as balancing cash accounts.
Issue room keys and escort instructions to various team members and building occupants.
Review accounts and charges with guests during the check‑out process.
Communicate with housekeeping, maintenance staff or management when guests report problems.
Communicate with service companies when technical issues (cable TV, internet, property software) arise when no manager is on duty.
Confirm following day’s departures.
Perform opening and closing procedures during the appropriate shift.
Perform other duties as assigned.
Education
High School Diploma, GED, Trade, Technical, or Vocational school
Experience
1+ years of hotel front desk or related experience
Fire Life Safety Director Certification (Preferred)
Must have ability to obtain FLSD certification
Job Location New York Presbyterian Helmsley Medical Tower @ 1320 York Avenue, New York, NY 10021
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Benefits Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid time away from work. In addition to a comprehensive benefits package, Cushman & Wakefield offers competitive pay, which may vary depending on locality, date of hire, total hours worked, job type, business line and collective bargaining agreements.
Compensation The compensation for the position is $23.59 - $27.75 per hour. The company will not pay less than minimum wage for this role.
Equal Employment Opportunity Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Accommodation for Disabilities In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Job Description Under the supervision of the Management Team (Operations Manager Guest Facility/Assistant Operations Manager Guest Facility), the Hospitality Specialist is responsible for overseeing all operational aspects of the Front Desk. This role ensures the highest level of customer service and professionalism for all hotel guests and building residents, including timely responses to and resolution of any requests or concerns.
Responsibilities
Greet all building occupants in a professional manner and ensure security and safety for all.
Register and assign rooms to guests of the hotel facility, and call building occupants to announce the person(s) who are visiting/delivering to the apartment.
Create reservations per guest requests and availability; verify customers’ credit and establish payment method.
Handle all incoming calls, including guest and tenant requests, reservations and call forwarding.
Coordinate and assist with resident move‑ins and move‑outs.
Maintain key log and all applicable data sheets.
Assist with package deliveries for hotel guests and residents; log receipts of packages delivered, notify guests that they are available for pickup, and confirm and control petty cash.
Provide neighborhood and NYC information to guests and residents when requested.
Compute bills, collect payments (or authorize credit) and make change for guests; confirm shift collection totals and prepare clerk deposit envelope.
Perform simple bookkeeping activities, such as balancing cash accounts.
Issue room keys and escort instructions to various team members and building occupants.
Review accounts and charges with guests during the check‑out process.
Communicate with housekeeping, maintenance staff or management when guests report problems.
Communicate with service companies when technical issues (cable TV, internet, property software) arise when no manager is on duty.
Confirm following day’s departures.
Perform opening and closing procedures during the appropriate shift.
Perform other duties as assigned.
Education
High School Diploma, GED, Trade, Technical, or Vocational school
Experience
1+ years of hotel front desk or related experience
Fire Life Safety Director Certification (Preferred)
Must have ability to obtain FLSD certification
Job Location New York Presbyterian Helmsley Medical Tower @ 1320 York Avenue, New York, NY 10021
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Benefits Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid time away from work. In addition to a comprehensive benefits package, Cushman & Wakefield offers competitive pay, which may vary depending on locality, date of hire, total hours worked, job type, business line and collective bargaining agreements.
Compensation The compensation for the position is $23.59 - $27.75 per hour. The company will not pay less than minimum wage for this role.
Equal Employment Opportunity Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Accommodation for Disabilities In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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