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Customer Account Specialist

Rent-A-Center, Reno, Nevada, United States, 89550

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Are you ready to excel in your career?

Looking for a competitive starting hourly rate between $15.17 and $17.85? Position Summary

If you are eager for unparalleled earning potential, you’ve found the right opportunity. Most of our Store Managers, District Managers, and Regional Vice Presidents advanced from the Account Manager role. In this energetic position, you will manage rental accounts by providing outstanding customer service, promoting new products, driving account performance, handling deliveries and pickups, maintaining the store environment, and managing early-stage collections. This role is crucial for fostering sales growth and maintaining account viability through the creation of solid customer relationships while upholding our mission and core values. Key Responsibilities

Manage a designated portfolio of accounts, fostering strong customer relationships. Conduct early-stage collections (1-6 days overdue) and achieve daily/weekly collection metrics. Maintain account health and secure payment commitments through effective account management tools. Execute assigned delivery routes, pickups, and account follow-ups. Deliver exceptional customer service in-store, via phone, and in clients’ homes. Drive sales growth by generating new rental agreements. Safely transport, install, and manage merchandise. Uphold showroom standards and maintain company vehicles. Follow all company safety and operational procedures. Qualifications

High school diploma or equivalent. Minimum 18 years of age. Valid driver’s license with a good driving record. Excellent communication and customer service abilities. Physical Requirements

Capability to lift and move significant merchandise. Able to drive a box truck. Comfortable standing and driving for extended periods. Schedule & Work Environment

Full-time, Monday-Saturday. Sundays are off, plus one weekday. A physically active role involving lifting, bending, and standing. Benefits

Promising growth and advancement possibilities. Weekly compensation. Paid time off. Medical, dental, vision, life, and disability insurance. Leading industry 401(k) with company matching. Flexible Spending & Health Savings Accounts. Various supplemental and voluntary insurance options. Rent-A-Center is proud to be an equal opportunity employer, ensuring all hiring decisions comply with non-discriminatory practices, regardless of race, religion, color, national origin, ancestry, disability, genetic information, sex, gender identity, age, sexual orientation, citizenship status, veteran status, or any other legally protected consideration.