BARC CUSTOMER SERVICE REPRESENTATIVE
The City of Houston, Houston, Texas, United States, 77246
BARC CUSTOMER SERVICE REPRESENTATIVE
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BARC CUSTOMER SERVICE REPRESENTATIVE
Salary
$20.74 - $20.93 Hourly
Location
2700 Evella
Job Type
Full Time
Job Number
38170
Department
Administration and Regulatory Affairs
Opening Date
02/10/2026
Closing Date
2/17/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Job Classification: BARC CUSTOMER SERVICE REPRESENTATIVE Posting Number: 38170 Department: Administration and Regulatory Affairs Division: BARC Animal Shelter and Adoptions/Kennel Reporting Location: 2700 Evella Workdays & Hours: Thursday - Monday 9:00AM - 6:00 PM
Subject to change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for applicants that possess: A professional attitude in a fast-paced work environment
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Capable of handling complaints and unpleasant customers.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Possess a strong work ethic and team player mentality.
RESPONSIBILITIES: Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.
Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Registration, etc.)
Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.
Compiles and maintains accurate reports and data entry records of services rendered.
Records accounts of exchanges as well as original correspondence to customers.
Works on special assignments and at organized events to promote BARC and educate citizens within the community.
Performs other special duties and projects as assigned.
WORKING CONDITIONS There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse. MINIMUM REQUIREMENTS EDUCATION High School Diploma or GED required. EXPERIENCE Two years of administrative or customer service related experiences are required. An Associate's Degree may be substituted for the two-year experience requirement. LICENSE None PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to candidates with the following skillsets: Preferences shall be given to candidates that possess excellent customer service skills; working with the public; and working with animals. GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: . To view your detailed application status, please log-in to your online profile by visiting: .cfm or call (832/393-0450). If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO EQUAL EMPLOYMENT OPPORTUNITY The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit .html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marines Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes
No
02 Which best describes your education? High School / GED
Associate's Degree
Bachelor's Degree or Beyond
None of the above
03 which best describes your administrative / customer service experience? Less than 1 year of experience
1 year, but less than 2 years of experience
2 years, but less than 3 years of experience
3 years, but less than 4 years of experience
4 or more years of experience
I do not have any progressively responsible administrative or customer service related experience
04 How many years of verifiable experience do you have working in an environment requiring regular animal interactions? Less than 1 year
1 year but less than 2 years
2 years but less than 4 years
More than 4 years
None of the above
05 Which of the following verifiable customer service interactions do you have the most experience? (Check all that apply apply) Over the phone
Face-to-face
Email
Online Chat Assistance
None of the above
06 Please indicate languages, other than English, in which you are fluent (reading, writing, and /or speaking). Check all that apply Spanish
German
French
Vietnamese
Other
I'm not bilingual
07 Are you able to work weekends? Yes
No
08 Are you currently a BARC employee? Yes
No
Required Question
Benefits
Questions
POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Job Classification: BARC CUSTOMER SERVICE REPRESENTATIVE Posting Number: 38170 Department: Administration and Regulatory Affairs Division: BARC Animal Shelter and Adoptions/Kennel Reporting Location: 2700 Evella Workdays & Hours: Thursday - Monday 9:00AM - 6:00 PM
Subject to change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for applicants that possess: A professional attitude in a fast-paced work environment
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Capable of handling complaints and unpleasant customers.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Possess a strong work ethic and team player mentality.
RESPONSIBILITIES: Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.
Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Registration, etc.)
Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.
Compiles and maintains accurate reports and data entry records of services rendered.
Records accounts of exchanges as well as original correspondence to customers.
Works on special assignments and at organized events to promote BARC and educate citizens within the community.
Performs other special duties and projects as assigned.
WORKING CONDITIONS There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse. MINIMUM REQUIREMENTS EDUCATION High School Diploma or GED required. EXPERIENCE Two years of administrative or customer service related experiences are required. An Associate's Degree may be substituted for the two-year experience requirement. LICENSE None PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to candidates with the following skillsets: Preferences shall be given to candidates that possess excellent customer service skills; working with the public; and working with animals. GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: . To view your detailed application status, please log-in to your online profile by visiting: .cfm or call (832/393-0450). If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO EQUAL EMPLOYMENT OPPORTUNITY The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit .html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marines Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes
No
02 Which best describes your education? High School / GED
Associate's Degree
Bachelor's Degree or Beyond
None of the above
03 which best describes your administrative / customer service experience? Less than 1 year of experience
1 year, but less than 2 years of experience
2 years, but less than 3 years of experience
3 years, but less than 4 years of experience
4 or more years of experience
I do not have any progressively responsible administrative or customer service related experience
04 How many years of verifiable experience do you have working in an environment requiring regular animal interactions? Less than 1 year
1 year but less than 2 years
2 years but less than 4 years
More than 4 years
None of the above
05 Which of the following verifiable customer service interactions do you have the most experience? (Check all that apply apply) Over the phone
Face-to-face
Online Chat Assistance
None of the above
06 Please indicate languages, other than English, in which you are fluent (reading, writing, and /or speaking). Check all that apply Spanish
German
French
Vietnamese
Other
I'm not bilingual
07 Are you able to work weekends? Yes
No
08 Are you currently a BARC employee? Yes
No
Required Question