Regional Senior Director of Operations

Unique About You

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

Job Summary

The Sr. Dir, Operations oversees the support of corporate restaurant operations within a region. The role is accountable for short‑and long‑term revenue growth and profitability of the region. The role is responsible for ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Papa John’s culture, while driving initiatives to increase brand loyalty and financial profitability.

Duties And Responsibilities (other duties as assigned)

• Role is also open to candidates based in Lexington, KY or Indianapolis, IN.
• Ensure region profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilizing company resources, monitoring training, providing necessary resources, and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilizing market resources.
• Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participate in marketing co‑ops, set and oversee marketing budget; perform ROI analysis for all facets of the expanded area restaurants’ operations in order to make informed decisions and evaluate operations’ profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, people assessments, and calendars to plan ongoing strategies.
• Identify new opportunities for sales growth; implement effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business objectives; support region and company direction; and monitor the execution of the plans and adjust as necessary.
• Perform region planning and lead real‑estate development efforts utilizing appropriate resources; analyze new build, relocation, and remodeling needs; determine market needs and conduct ROI analysis; identify non‑traditional restaurant opportunities; work with Development to approve sites according to market needs and site analysis; oversee leases and maintain a good relationship with landlords; and set and oversee budget.
• Oversee the Director of Operations for a market and/or restaurants within an expanded area by determining labor needs and setting goals accordingly; lead staffing and recruiting initiatives; maintain adequate staffing levels; coach and develop team members; conduct succession planning; communicate performance expectations, assess developmental areas, and establish performance measurements and development plans; facilitate conflict resolution and take appropriate disciplinary action, up to and including terminations; and follow all company policies and federal, state, and local laws and ordinances regarding employment.
• Provide quality customer service to build and maintain a customer base; create and participate in customer‑oriented programs and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues—including customer complaints received through operations services; ensure appropriate and timely resolution of customer concerns or issues.
• Solicit customer feedback, share feedback with team, and use feedback to improve restaurants’ operations and build brand loyalty. Develop strong working relationships with corporate departments and operations team.

Education, Experience & Certifications

• High School Diploma or GED required; College degree preferred
• Five to seven years progressive management experience
• Five to ten years multi‑unit management experience
• Serv‑Safe/Local or State Food Service Certification preferred

Functional Skills

• Analytical Skills: effectively use data to generate insights for operations excellence
• Planning & Prioritization: highest impact, highest value
• Financial & Business Acumen
• Communicates Effectively and Candidly
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: strive to continually improve
• Ability to build and leverage talent
• Ability to work in a challenging, fast‑paced environment and adapt to new situations as they arise
• Ability to effectively communicate, inform, and influence senior leaders
• Ability to work cross‑functionality on multiple initiatives with a successful record of advancing projects

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
• DO THE RIGHT THING – Integrity, Character and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED – Put the customer’s needs first
• RESULTS DRIVEN – Commit to achieving objectives
• INNOVATIVE MINDSET – Open to new ideas and ways of doing business
• STRATEGIC THINKING LEADERSHIP – Engage in logical and systematic thinking
• COLLABORATION – Work together in the most effective way

Papa Johns is an equal opportunity employer.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John’s is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E‑Verify Poster (English) – Right to Work Poster (English) – E‑Verify Poster (Spanish) – Right to Work Poster (Spanish). Papa John’s is an affirmative action and equal opportunity employer. For more information please click on the following PDF. See terms & conditions for site use.

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