Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description JOB DETAILS:
Duration: Long Term (1 Years+) / Full Time
JOB DESCRIPTION:
2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Fluent in Spoken English Language
Strong written English and interpersonal skills
Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems
Thanks & Regards
Paradigm Infotech
Call : 443-640-0099
Additional Information
Full Name as per SSN:
Total Experience:
US Experience:
Contact NO:
Email ID:
Current Location with city:
Relocation:
Availability:
Skype Id :
Rate(C2C/1099/W2):
Employer:
2 Official references from recent 2 projects in below format (Must)
#J-18808-Ljbffr
Job Description JOB DETAILS:
Duration: Long Term (1 Years+) / Full Time
JOB DESCRIPTION:
2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Fluent in Spoken English Language
Strong written English and interpersonal skills
Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems
Thanks & Regards
Paradigm Infotech
Call : 443-640-0099
Additional Information
Full Name as per SSN:
Total Experience:
US Experience:
Contact NO:
Email ID:
Current Location with city:
Relocation:
Availability:
Skype Id :
Rate(C2C/1099/W2):
Employer:
2 Official references from recent 2 projects in below format (Must)
#J-18808-Ljbffr