Lead the Team That Keeps It All Running
We’re looking for an experienced, hands‑on Resident Manager to lead daily operations at a luxury residential property. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day‑to‑day experience, we want to hear from you.
Responsibilities What You’ll Do:
Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after‑hours situations
Remain calm and solution‑focused when responding to floods, outages, and escalated service needs
Resolve escalated service requests with empathy and follow‑through
Oversee move‑in orientations and follow‑up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Manage site budgets, approve emergency purchases, and monitor ongoing costs
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Lead projects that improve building systems, service quality, or team operations
Act as the on‑site leader in the absence of the General Manager
Compensation The anticipated base salary range for this position is $100,000 – $110,000. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.
Benefits Local 32BJ Union Benefits
Qualifications
4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams
Strong leadership, time management, and problem‑solving skills
Experience managing budgets, vendor relationships, and compliance
Ability to lead calmly during emergencies and deliver consistent results
High school diploma or equivalent required; technical certifications a plus
Comfortable using Microsoft Office and digital maintenance systems
Why You’ll Love It Here You’ll lead a talented, service‑minded team in delivering a high‑quality living experience for residents. We value calm, solutions‑first leadership and offer you the support, tools, and recognition to help your team—and your property—thrive.
Overview Build Your Career With Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
For details on our hiring policies and privacy practices, visit our Privacy Policy.
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Responsibilities What You’ll Do:
Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after‑hours situations
Remain calm and solution‑focused when responding to floods, outages, and escalated service needs
Resolve escalated service requests with empathy and follow‑through
Oversee move‑in orientations and follow‑up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Manage site budgets, approve emergency purchases, and monitor ongoing costs
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Lead projects that improve building systems, service quality, or team operations
Act as the on‑site leader in the absence of the General Manager
Compensation The anticipated base salary range for this position is $100,000 – $110,000. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.
Benefits Local 32BJ Union Benefits
Qualifications
4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams
Strong leadership, time management, and problem‑solving skills
Experience managing budgets, vendor relationships, and compliance
Ability to lead calmly during emergencies and deliver consistent results
High school diploma or equivalent required; technical certifications a plus
Comfortable using Microsoft Office and digital maintenance systems
Why You’ll Love It Here You’ll lead a talented, service‑minded team in delivering a high‑quality living experience for residents. We value calm, solutions‑first leadership and offer you the support, tools, and recognition to help your team—and your property—thrive.
Overview Build Your Career With Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
For details on our hiring policies and privacy practices, visit our Privacy Policy.
#J-18808-Ljbffr