Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/S
State of Oregon, Salem, Oregon, us, 97308
Overview
Position Title:
Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/Spanish preferred
Initial Posting Date:
02/19/2026
Application Deadline:
02/26/2026
Agency:
Department of Human Services
Salary Range:
$3,798 - $4,954
Position Type:
Employee
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented groups and others to help us achieve a diverse and inclusive community. The Oregon Eligibility Partnership (OEP) provides direction and support to state staff working to determine eligibility for medical, food, cash and childcare benefits. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC). OEP operates based on service equity, customer service, consistency and operational efficiency.
As a
Benefits Support Staff , you will provide administrative duties and customer service support in the Oregon Eligibility Program (OEP) Team in Tigard. If you are detail-oriented and passionate about making a difference, this is an opportunity to contribute to a high-impact program.
Responsibilities
Administrative Duties/Customer Service Work in office reception area and create a welcoming environment with friendly, respectful, professional, and courteous service.
Respond to in-person, phone, email and mail client inquiries regarding ODHS programs and services.
Receive and review incoming applications and documents, mail, faxes and emails.
Eligibility Support Complete initial case screening to determine prior and/or current case history and enter new application information.
Perform basic case updates such as changes in contact information, health care provider preference and demographics, and notate case information into databases.
Explain agency notices, case status information and benefit issuances as requested by clients.
Activate and issue/mail out EBT cards to qualifying clients.
Eligibility Screening Complete initial computer screening to determine prior case history or current eligibility.
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Minimum Qualifications
Two years of experience working in a reception area or call center with high-volume data entry and customer service experience; OR
An associate degree in a Behavioral Science, Social Science or related field AND six months of relevant experience; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience engaging with the community, assessing resources and supporting a diverse population.
Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail.
Experience navigating evolving policies and procedures with adaptability and a commitment to continuous learning.
Experience implementing equitable practices and applying diversity, equity, and inclusion principles.
Experience analyzing, applying, and communicating rules and regulations.
Experience explaining complex information to clients and adapting communication for diverse audiences.
Experience resolving conflicts with active listening and compassion.
Attention all candidates
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Include detailed work and education history.
Ensure your application materials (resume and job history) are clearly outlined as this information will be used to determine starting salary range. Be prepared to provide education verification if required.
The State of Oregon does not request or require your age or birth date during the application process.
Outside resources such as AI software are prohibited unless stated by the hiring agency.
Monitor email and Workday for updates. You may be asked to submit additional information after initial application.
The posting closes at 11:59 PM (PDT/PST) on the close date. Complete related questions relating to public records requests and veterans’ preference after submission.
Working Conditions
Work Locations: In-person office environment.
Work Environment: Direct public interaction in high-pressure situations.
Cubicle-based front desk with frequent interruptions and high noise levels.
Fast-paced setting with evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily computer use.
High-volume computer work in a dynamic team environment.
Hours: Monday–Friday, 8 AM–5 PM; occasional evening and weekend overtime.
Travel: Occasional travel for meetings and trainings.
You may interact with individuals who have experienced trauma.
Be prepared for stressful situations requiring quick decision-making to ensure safety.
Background Checks And Requirements
Finalists will undergo criminal history and background checks; adverse history may lead to disqualification.
The Oregon Department of Human Services does not offer visa sponsorship. You will complete the I-9 form and E-Verify to confirm employment eligibility.
A valid driver’s license and acceptable driving record are required.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (to top of range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans’ And Oregon National Guard Preference
Eligible Veterans and Oregon National Guard servicemembers will be awarded candidate preference. For more information, visit Veterans Resources.
Do not attach Veterans’ preference documentation in the Resume/CV field.
General Information
This is a permanent, full-time position represented by SEIU.
This recruitment may be used to fill future vacancies in the same classification.
Contact Information The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-194564.
#J-18808-Ljbffr
Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/Spanish preferred
Initial Posting Date:
02/19/2026
Application Deadline:
02/26/2026
Agency:
Department of Human Services
Salary Range:
$3,798 - $4,954
Position Type:
Employee
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically underrepresented groups and others to help us achieve a diverse and inclusive community. The Oregon Eligibility Partnership (OEP) provides direction and support to state staff working to determine eligibility for medical, food, cash and childcare benefits. OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC). OEP operates based on service equity, customer service, consistency and operational efficiency.
As a
Benefits Support Staff , you will provide administrative duties and customer service support in the Oregon Eligibility Program (OEP) Team in Tigard. If you are detail-oriented and passionate about making a difference, this is an opportunity to contribute to a high-impact program.
Responsibilities
Administrative Duties/Customer Service Work in office reception area and create a welcoming environment with friendly, respectful, professional, and courteous service.
Respond to in-person, phone, email and mail client inquiries regarding ODHS programs and services.
Receive and review incoming applications and documents, mail, faxes and emails.
Eligibility Support Complete initial case screening to determine prior and/or current case history and enter new application information.
Perform basic case updates such as changes in contact information, health care provider preference and demographics, and notate case information into databases.
Explain agency notices, case status information and benefit issuances as requested by clients.
Activate and issue/mail out EBT cards to qualifying clients.
Eligibility Screening Complete initial computer screening to determine prior case history or current eligibility.
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Minimum Qualifications
Two years of experience working in a reception area or call center with high-volume data entry and customer service experience; OR
An associate degree in a Behavioral Science, Social Science or related field AND six months of relevant experience; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience engaging with the community, assessing resources and supporting a diverse population.
Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail.
Experience navigating evolving policies and procedures with adaptability and a commitment to continuous learning.
Experience implementing equitable practices and applying diversity, equity, and inclusion principles.
Experience analyzing, applying, and communicating rules and regulations.
Experience explaining complex information to clients and adapting communication for diverse audiences.
Experience resolving conflicts with active listening and compassion.
Attention all candidates
A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Include detailed work and education history.
Ensure your application materials (resume and job history) are clearly outlined as this information will be used to determine starting salary range. Be prepared to provide education verification if required.
The State of Oregon does not request or require your age or birth date during the application process.
Outside resources such as AI software are prohibited unless stated by the hiring agency.
Monitor email and Workday for updates. You may be asked to submit additional information after initial application.
The posting closes at 11:59 PM (PDT/PST) on the close date. Complete related questions relating to public records requests and veterans’ preference after submission.
Working Conditions
Work Locations: In-person office environment.
Work Environment: Direct public interaction in high-pressure situations.
Cubicle-based front desk with frequent interruptions and high noise levels.
Fast-paced setting with evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily computer use.
High-volume computer work in a dynamic team environment.
Hours: Monday–Friday, 8 AM–5 PM; occasional evening and weekend overtime.
Travel: Occasional travel for meetings and trainings.
You may interact with individuals who have experienced trauma.
Be prepared for stressful situations requiring quick decision-making to ensure safety.
Background Checks And Requirements
Finalists will undergo criminal history and background checks; adverse history may lead to disqualification.
The Oregon Department of Human Services does not offer visa sponsorship. You will complete the I-9 form and E-Verify to confirm employment eligibility.
A valid driver’s license and acceptable driving record are required.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (to top of range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans’ And Oregon National Guard Preference
Eligible Veterans and Oregon National Guard servicemembers will be awarded candidate preference. For more information, visit Veterans Resources.
Do not attach Veterans’ preference documentation in the Resume/CV field.
General Information
This is a permanent, full-time position represented by SEIU.
This recruitment may be used to fill future vacancies in the same classification.
Contact Information The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-194564.
#J-18808-Ljbffr