Branch Operations Support (Public Benefits Specialist, Entry)
State of Oregon, Salem, Oregon, us, 97308
Position Title
Branch Operations Support (Public Benefits Specialist, Entry)
Initial Posting Date 02/18/2026
Application Deadline 02/25/2026
Agency Department of Human Services
Salary Range $3,798 - $4,954
Position Type Employee
Job Description The Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits!
Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.
We are expanding our team in
Tigard ! If you are passionate about helping others, we have an opening for a
Branch Operations Support (Public Benefits Specialist, Entry)
position within our
Self Sufficiency Program (SSP) .
Summary Of Duties
Oregon's Self-Sufficiency Programs (SSP) provide resources, like cash and food assistance, as well as targeted services to help people move out of poverty and toward whole well-being. Programs include food benefits (SNAP), cash assistance (TANF), services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.
As a
Branch Operations Support , you will:
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
Support the infrastructure of the office by supporting the day‑to‑day operation.
Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.
Assist Oregonians through a trauma‑informed lens.
May include financial desk responsibilities.
Provide support for the business functions within the office.
Minimum Qualifications
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience with managing front desk operations while ensuring a welcoming and organized environment.
Experience with clearly communicating program rules, procedures, and eligibility requirements to diverse clients.
Experience with Microsoft Office applications (Word, Excel), internet browsing, conducting online research, and managing email communication.
Experience with processing detailed data accurately and efficiently in support of program or organizational goals.
Experience providing customer service through a trauma‑information and culturally competent lens while consistently exceeding customer expectations.
Experience remaining calm under pressure to resolve conflicts with clients or customers.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
Working Conditions
Work Locations: In‑person office environment.
Hours: Monday–Friday, 8:30 AM – 5:30 PM; occasional overtime may be needed, including evenings and weekends. Scheduling specifics will be determined by the hiring supervisor.
Work Environment: Direct public interaction, including engagement with customers in high‑pressure situations requiring trauma‑informed responses.
Cubicle‑based and front desk workspace with frequent interruptions and high noise levels.
Fast‑paced setting with constantly evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily use of computers and technology.
High‑volume computer work and keyboarding in a dynamic team environment.
You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
Be prepared for stressful situations that require quick decision‑making to ensure safety for yourself and others.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans’ And Oregon National Guard Preference
Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full‑time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job‑specific questions.
The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ‑194764.
#J-18808-Ljbffr
Initial Posting Date 02/18/2026
Application Deadline 02/25/2026
Agency Department of Human Services
Salary Range $3,798 - $4,954
Position Type Employee
Job Description The Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits!
Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.
We are expanding our team in
Tigard ! If you are passionate about helping others, we have an opening for a
Branch Operations Support (Public Benefits Specialist, Entry)
position within our
Self Sufficiency Program (SSP) .
Summary Of Duties
Oregon's Self-Sufficiency Programs (SSP) provide resources, like cash and food assistance, as well as targeted services to help people move out of poverty and toward whole well-being. Programs include food benefits (SNAP), cash assistance (TANF), services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.
As a
Branch Operations Support , you will:
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
Support the infrastructure of the office by supporting the day‑to‑day operation.
Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.
Assist Oregonians through a trauma‑informed lens.
May include financial desk responsibilities.
Provide support for the business functions within the office.
Minimum Qualifications
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
Experience with managing front desk operations while ensuring a welcoming and organized environment.
Experience with clearly communicating program rules, procedures, and eligibility requirements to diverse clients.
Experience with Microsoft Office applications (Word, Excel), internet browsing, conducting online research, and managing email communication.
Experience with processing detailed data accurately and efficiently in support of program or organizational goals.
Experience providing customer service through a trauma‑information and culturally competent lens while consistently exceeding customer expectations.
Experience remaining calm under pressure to resolve conflicts with clients or customers.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
Working Conditions
Work Locations: In‑person office environment.
Hours: Monday–Friday, 8:30 AM – 5:30 PM; occasional overtime may be needed, including evenings and weekends. Scheduling specifics will be determined by the hiring supervisor.
Work Environment: Direct public interaction, including engagement with customers in high‑pressure situations requiring trauma‑informed responses.
Cubicle‑based and front desk workspace with frequent interruptions and high noise levels.
Fast‑paced setting with constantly evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily use of computers and technology.
High‑volume computer work and keyboarding in a dynamic team environment.
You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
Be prepared for stressful situations that require quick decision‑making to ensure safety for yourself and others.
Background Checks And Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference Veterans’ And Oregon National Guard Preference
Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full‑time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job‑specific questions.
The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ‑194764.
#J-18808-Ljbffr