Description
If you can turn a stressed-out caller into a signed client—this is your lane.
We’re hiring a
Legal Intake Agent with real sales chops —someone who can build trust fast, ask the right questions, and confidently guide people to the next step. You’ll be the first voice clients hear, and your performance directly impacts the firm’s growth.
What you’ll do
Answer inbound calls and web leads with
urgency, empathy, and control
Qualify leads
using a proven script while keeping the conversation human
Ask smart questions, capture accurate details, and
spot red flags quickly
Set expectations, explain the process, and
secure signed agreements
Follow up like a pro —texts/calls/emails until you get a yes or a no
Smooth handoff of potential case to appropriate attorney
Document everything cleanly
in the case management system—no sloppy notes, no missing info
Hit weekly goals for
contact rate and conversion rate
Office –
onsite role
M-F 9am – 6pm
What “success” looks like here
You respond fast and
don’t let leads go cold
You can
handle emotion
without getting derailed
You’re confident
asking for the commitment
You treat
every lead
like it
matters —because it does
You don’t make excuses —you solve the problem and move the file forward
What you get
Competitive hourly pay +
performance incentives
(bonus)
$49-58k base annually
A team that moves fast, supports each other, and
takes results seriously
Comprehensive benefit package
Paid Time Off (PTO)
401k with match
Dog friendly campus
Requirements What makes you a fit
2+ years
of Intake and/or
sales + high-volume phone work
(call center, inside sales, medical intake, legal intake, insurance, etc.)
Personal injury law firm
experience helpful/preferred
A track record of meeting or
beating goals
(conversion, revenue, appointments, retention—anything measurable)
Strong communication: warm, confident, professional, and assertive when needed
Solid typing and detail accuracy
(you can talk and document at the same time)
Comfort with tech:
case management tools , texting platforms, VOIP, etc.
Proficient in Microsoft Office; familiarity with
Lead Docket and FileVine a plus
Bilingual English/Spanish
is
required
Exemplify our Core Values
Committed ?– fearless, driven,
accountable , resilient??
Mindful? – measured, prudent, critical thinking,
results oriented problem solvers??
Agile ?– continually improve, love to learn,
flexible , creative??
Collaborative ?– kind, authentic, fun,
compassionate, team player
who loves to win??
#J-18808-Ljbffr
If you can turn a stressed-out caller into a signed client—this is your lane.
We’re hiring a
Legal Intake Agent with real sales chops —someone who can build trust fast, ask the right questions, and confidently guide people to the next step. You’ll be the first voice clients hear, and your performance directly impacts the firm’s growth.
What you’ll do
Answer inbound calls and web leads with
urgency, empathy, and control
Qualify leads
using a proven script while keeping the conversation human
Ask smart questions, capture accurate details, and
spot red flags quickly
Set expectations, explain the process, and
secure signed agreements
Follow up like a pro —texts/calls/emails until you get a yes or a no
Smooth handoff of potential case to appropriate attorney
Document everything cleanly
in the case management system—no sloppy notes, no missing info
Hit weekly goals for
contact rate and conversion rate
Office –
onsite role
M-F 9am – 6pm
What “success” looks like here
You respond fast and
don’t let leads go cold
You can
handle emotion
without getting derailed
You’re confident
asking for the commitment
You treat
every lead
like it
matters —because it does
You don’t make excuses —you solve the problem and move the file forward
What you get
Competitive hourly pay +
performance incentives
(bonus)
$49-58k base annually
A team that moves fast, supports each other, and
takes results seriously
Comprehensive benefit package
Paid Time Off (PTO)
401k with match
Dog friendly campus
Requirements What makes you a fit
2+ years
of Intake and/or
sales + high-volume phone work
(call center, inside sales, medical intake, legal intake, insurance, etc.)
Personal injury law firm
experience helpful/preferred
A track record of meeting or
beating goals
(conversion, revenue, appointments, retention—anything measurable)
Strong communication: warm, confident, professional, and assertive when needed
Solid typing and detail accuracy
(you can talk and document at the same time)
Comfort with tech:
case management tools , texting platforms, VOIP, etc.
Proficient in Microsoft Office; familiarity with
Lead Docket and FileVine a plus
Bilingual English/Spanish
is
required
Exemplify our Core Values
Committed ?– fearless, driven,
accountable , resilient??
Mindful? – measured, prudent, critical thinking,
results oriented problem solvers??
Agile ?– continually improve, love to learn,
flexible , creative??
Collaborative ?– kind, authentic, fun,
compassionate, team player
who loves to win??
#J-18808-Ljbffr