NOCD is the #1 telehealth provider for the treatment of obsessive‑compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face‑to‑face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) – considered the "gold standard" in OCD treatment.
At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like‑minded individuals to accelerate and expand our efforts.
About The Role The Account Manager- Payer Operations position partners closely with the Chief Revenue Officer to ensure the payer side of NOCD’s business operates seamlessly and aligns with broader organizational goals. This role is highly cross‑functional and operational, with a strong emphasis on payer relationships, outcomes reporting, contract management, and internal coordination across multiple teams.
This is an ideal opportunity for a seasoned payer‑focused Account Manager who thrives in complex healthcare environments and enjoys balancing relationship management with detailed operational execution.
Who You Are
A self‑starter who can embody our core value of Extreme Ownership
Ambitious and ready to keep up with a goal‑driven, start‑up environment
A strong communicator who can build trust with key stakeholders
Highly organized and responsive
What You’ll Do Payer Relationship & Account Management
Maintain and strengthen relationships with payer partners
Serve as a key liaison between payers and internal NOCD teams
Ensure smooth communication and issue resolution related to billing, enrollment, eligibility, and reporting
Contract & Documentation Management
Ensure all payer contracts are fully executed and properly stored in shared drives
Maintain accurate and up‑to‑date contract documentation
Outcomes Reporting & Meetings
Schedule and coordinate Quarterly, Bi‑Annual, and Annual Outcomes meetings with payers
Coordinate calendars between payer teams and NOCD leadership, including the Chief Medical Officer (CMO)
Schedule internal prep meetings with the CMO one week prior to payer calls to surface potential issues
Compile monthly outcomes decks for payer partners (currently Horizon, NovaOne/HCSC, and Regence)
Coordinate Joint Operating Committee (JOC) outcomes decks for IBC in partnership with the Data Analytics team
Cross‑Functional Collaboration
Partner with the Billing team to ensure accurate accounts receivable and resolve payment discrepancies
Work closely with the Enrollment team to ensure timely provider enrollment and resolve payer‑related issues
Collaborate with the Revenue Cycle Management (RCM) team to address eligibility challenges
Coordinate new payer implementations, including:
Activating internal Slack channels
Ensuring required decks and materials are completed
Operational Support
Maintain and update key spreadsheets and documents, including:
Payer Rate Sheets
State Density / Coverage Sheets
Conduct payer and market research as needed
Provide coverage and support for the Chief Revenue Officer during travel or absences
Requirements
10+ years of Account Management experience supporting
health plan payer accounts
Proven experience working cross‑functionally within complex healthcare organizations
Strong proficiency with:
Shared Drives
Excel
PowerPoint
PDF tools
DocuSign
Adobe Acrobat
Highly organized with strong attention to detail
Excellent communication and relationship‑building skills
Strong cultural alignment with NOCD’s mission and values
What We Offer
Competitive base salary plus commission plan
Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
PTO based on an accrual system
11 observed holidays a year
Casual and engaging startup environment with an outstanding mission‑driven team atmosphere
NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full‑time employees.
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At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like‑minded individuals to accelerate and expand our efforts.
About The Role The Account Manager- Payer Operations position partners closely with the Chief Revenue Officer to ensure the payer side of NOCD’s business operates seamlessly and aligns with broader organizational goals. This role is highly cross‑functional and operational, with a strong emphasis on payer relationships, outcomes reporting, contract management, and internal coordination across multiple teams.
This is an ideal opportunity for a seasoned payer‑focused Account Manager who thrives in complex healthcare environments and enjoys balancing relationship management with detailed operational execution.
Who You Are
A self‑starter who can embody our core value of Extreme Ownership
Ambitious and ready to keep up with a goal‑driven, start‑up environment
A strong communicator who can build trust with key stakeholders
Highly organized and responsive
What You’ll Do Payer Relationship & Account Management
Maintain and strengthen relationships with payer partners
Serve as a key liaison between payers and internal NOCD teams
Ensure smooth communication and issue resolution related to billing, enrollment, eligibility, and reporting
Contract & Documentation Management
Ensure all payer contracts are fully executed and properly stored in shared drives
Maintain accurate and up‑to‑date contract documentation
Outcomes Reporting & Meetings
Schedule and coordinate Quarterly, Bi‑Annual, and Annual Outcomes meetings with payers
Coordinate calendars between payer teams and NOCD leadership, including the Chief Medical Officer (CMO)
Schedule internal prep meetings with the CMO one week prior to payer calls to surface potential issues
Compile monthly outcomes decks for payer partners (currently Horizon, NovaOne/HCSC, and Regence)
Coordinate Joint Operating Committee (JOC) outcomes decks for IBC in partnership with the Data Analytics team
Cross‑Functional Collaboration
Partner with the Billing team to ensure accurate accounts receivable and resolve payment discrepancies
Work closely with the Enrollment team to ensure timely provider enrollment and resolve payer‑related issues
Collaborate with the Revenue Cycle Management (RCM) team to address eligibility challenges
Coordinate new payer implementations, including:
Activating internal Slack channels
Ensuring required decks and materials are completed
Operational Support
Maintain and update key spreadsheets and documents, including:
Payer Rate Sheets
State Density / Coverage Sheets
Conduct payer and market research as needed
Provide coverage and support for the Chief Revenue Officer during travel or absences
Requirements
10+ years of Account Management experience supporting
health plan payer accounts
Proven experience working cross‑functionally within complex healthcare organizations
Strong proficiency with:
Shared Drives
Excel
PowerPoint
PDF tools
DocuSign
Adobe Acrobat
Highly organized with strong attention to detail
Excellent communication and relationship‑building skills
Strong cultural alignment with NOCD’s mission and values
What We Offer
Competitive base salary plus commission plan
Comprehensive benefits package, including medical, dental, vision coverage, and 401(k) match
PTO based on an accrual system
11 observed holidays a year
Casual and engaging startup environment with an outstanding mission‑driven team atmosphere
NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full‑time employees.
#J-18808-Ljbffr