Director End User Computing page is loaded## Director End User Computinglocations:
Dallas-Fort Worth Metroplextime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
JR110046**Aven Hospitality** is an innovative technology provider powered by **SynXis,** the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..**Director End User Computing & Collaboration**Location: Dallas/ Ft Worth Area / Remote HybridReports to: VP IT Operations and Service Delivery**Summary**The **Director End User Computing will l**ead End User Computing and Collaboration to deliver a reliable, secure, and productive digital workplace across corporate and shift environments. Own device lifecycle, unified endpoint management, UCaaS and collaboration platforms, service desk integration, field support, and vendor MSP relationships to ensure excellent employee experience during a carve-out and into steady state.**Key responsibilities**· Endpoint strategy and lifecycle — Define and operate device provisioning, standard images, patching, asset management, and secure decommissioning for laptops, desktops, mobile and specialty devices.· Collaboration platform ownership — Manage UCaaS, meetings, messaging, content collaboration and enterprise voice services; drive adoption, governance and cost optimization.· Service desk integration — Partner with Service Desk MSP and internal support teams to ensure effective ticket routing, SLA compliance, escalation flows and high first contact resolution.· Field support and shift coverage — Own onsite and shift support models, vendor rosters for second/third shift coverage, campus services and breakfix workflows.· Endpoint security and compliance — Enforce EDR/XDR, device configuration baselines, encryption, MDM policies and audit evidence in collaboration with Security and Platform teams.· Vendor and MSP management — Manage MSP performance, scorecards, SOWs and OBRs; ensure SLA delivery, escalation handling and contract hygiene.· Automation and tooling — Implement UEM, automated provisioning, self-service portals, remote support tools and knowledge base improvements to reduce manual work and speed MTTR.· Change enablement and training — Coordinate communications, training and adoption campaigns for platform changes, device refreshes and collaboration tools.· Cost control and asset reporting — Maintain asset inventory, lifecycle cost forecasts, and drive cost efficiencies through standardization and vendor negotiations.· People leadership and development — Hire, coach and scale a high performing support organization; define career paths for technicians and leads.**Minimum qualifications**· 6+ years in end user computing or desktop support leadership with 3+ years managing teams or MSP relationships.· Hands-on experience with UEM/UAM tools (Intune, JAMF, SCCM or similar), remote support platforms and UCaaS systems (Teams, Zoom, RingCentral or comparable).· Solid understanding of endpoint security controls, EDR, encryption, MDM and compliance evidence requirements.· Demonstrated success managing outsourced support providers and driving SLA improvements.· Strong stakeholder skills and experience coordinating across IT functions during migrations or cutovers.**Education**· Bachelor’s degree in IT, Computer Science, or equivalent experience; relevant certifications desirable.**Preferred experience**· Carve-out, Day-S or rapid migration experience supporting tight cutover windows.· Experience supporting hybrid work models and multi-shift operations.· Background in hospitality, retail or high-scale consumer operations.· Familiarity with device procurement lifecycle and cost allocation models.Core competencies· User focus — prioritizes employee experience and practical outcomes.· Operational rigor — process oriented with strong runbook discipline and SLA accountability.· Vendor savvy — enforces performance with scorecards and commercial rigor.· Technical credibility — can design tool stacks and evaluate vendors with engineers.· People builder — coaches technicians into reliable, customer-centric teams.**Success metrics first 6–12 months**· First contact resolution and CSAT improvements versus baseline.· Reduction in device provisioning lead time and incident MTTR.· MSP SLA compliance and improved vendor scorecard ratings.· Successful completion of device refresh or cutover milestones with minimal user impact.· Implementation of at least one automation or self-service capability reducing manual effort.**Typical org relationships**· Reports to: VP IT Operations and Service Delivery· Direct partners: Service Desk Manager, SRE/Platform, Security, Business Systems, Procurement, HR and external MSPs.· Direct reports: Field Support Leads, Desktop Technicians, Collaboration Engineers, and MSP vendor contacts.Compensation logistics· Competitive salary and benefits; range set by market benchmarks.· Hybrid model with periodic on-call and travel for cutovers or vendor coordination.· Immediate or short notice start preferred.**Outstanding Benefits**Very competitive compensationGenerous Paid Time Off (25 PTO days)8 Hours Annually Volunteer Time Off (VTO)We offer a comprehensive medical, dental and Wellness Program12 weeks paid parental leaveAn infrastructure that allows flexible working arrangementsFormal and informal reward, recognition and acknowledgement programsLots of fun and engaging employee development events**Reasonable Accommodation**Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality atDeterminations on requests for reasonable accommodation will be made on a case-by-case basis.**Affirmative Action**Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. #J-18808-Ljbffr
Dallas-Fort Worth Metroplextime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
JR110046**Aven Hospitality** is an innovative technology provider powered by **SynXis,** the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..**Director End User Computing & Collaboration**Location: Dallas/ Ft Worth Area / Remote HybridReports to: VP IT Operations and Service Delivery**Summary**The **Director End User Computing will l**ead End User Computing and Collaboration to deliver a reliable, secure, and productive digital workplace across corporate and shift environments. Own device lifecycle, unified endpoint management, UCaaS and collaboration platforms, service desk integration, field support, and vendor MSP relationships to ensure excellent employee experience during a carve-out and into steady state.**Key responsibilities**· Endpoint strategy and lifecycle — Define and operate device provisioning, standard images, patching, asset management, and secure decommissioning for laptops, desktops, mobile and specialty devices.· Collaboration platform ownership — Manage UCaaS, meetings, messaging, content collaboration and enterprise voice services; drive adoption, governance and cost optimization.· Service desk integration — Partner with Service Desk MSP and internal support teams to ensure effective ticket routing, SLA compliance, escalation flows and high first contact resolution.· Field support and shift coverage — Own onsite and shift support models, vendor rosters for second/third shift coverage, campus services and breakfix workflows.· Endpoint security and compliance — Enforce EDR/XDR, device configuration baselines, encryption, MDM policies and audit evidence in collaboration with Security and Platform teams.· Vendor and MSP management — Manage MSP performance, scorecards, SOWs and OBRs; ensure SLA delivery, escalation handling and contract hygiene.· Automation and tooling — Implement UEM, automated provisioning, self-service portals, remote support tools and knowledge base improvements to reduce manual work and speed MTTR.· Change enablement and training — Coordinate communications, training and adoption campaigns for platform changes, device refreshes and collaboration tools.· Cost control and asset reporting — Maintain asset inventory, lifecycle cost forecasts, and drive cost efficiencies through standardization and vendor negotiations.· People leadership and development — Hire, coach and scale a high performing support organization; define career paths for technicians and leads.**Minimum qualifications**· 6+ years in end user computing or desktop support leadership with 3+ years managing teams or MSP relationships.· Hands-on experience with UEM/UAM tools (Intune, JAMF, SCCM or similar), remote support platforms and UCaaS systems (Teams, Zoom, RingCentral or comparable).· Solid understanding of endpoint security controls, EDR, encryption, MDM and compliance evidence requirements.· Demonstrated success managing outsourced support providers and driving SLA improvements.· Strong stakeholder skills and experience coordinating across IT functions during migrations or cutovers.**Education**· Bachelor’s degree in IT, Computer Science, or equivalent experience; relevant certifications desirable.**Preferred experience**· Carve-out, Day-S or rapid migration experience supporting tight cutover windows.· Experience supporting hybrid work models and multi-shift operations.· Background in hospitality, retail or high-scale consumer operations.· Familiarity with device procurement lifecycle and cost allocation models.Core competencies· User focus — prioritizes employee experience and practical outcomes.· Operational rigor — process oriented with strong runbook discipline and SLA accountability.· Vendor savvy — enforces performance with scorecards and commercial rigor.· Technical credibility — can design tool stacks and evaluate vendors with engineers.· People builder — coaches technicians into reliable, customer-centric teams.**Success metrics first 6–12 months**· First contact resolution and CSAT improvements versus baseline.· Reduction in device provisioning lead time and incident MTTR.· MSP SLA compliance and improved vendor scorecard ratings.· Successful completion of device refresh or cutover milestones with minimal user impact.· Implementation of at least one automation or self-service capability reducing manual effort.**Typical org relationships**· Reports to: VP IT Operations and Service Delivery· Direct partners: Service Desk Manager, SRE/Platform, Security, Business Systems, Procurement, HR and external MSPs.· Direct reports: Field Support Leads, Desktop Technicians, Collaboration Engineers, and MSP vendor contacts.Compensation logistics· Competitive salary and benefits; range set by market benchmarks.· Hybrid model with periodic on-call and travel for cutovers or vendor coordination.· Immediate or short notice start preferred.**Outstanding Benefits**Very competitive compensationGenerous Paid Time Off (25 PTO days)8 Hours Annually Volunteer Time Off (VTO)We offer a comprehensive medical, dental and Wellness Program12 weeks paid parental leaveAn infrastructure that allows flexible working arrangementsFormal and informal reward, recognition and acknowledgement programsLots of fun and engaging employee development events**Reasonable Accommodation**Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality atDeterminations on requests for reasonable accommodation will be made on a case-by-case basis.**Affirmative Action**Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. #J-18808-Ljbffr