Call Center Representative Spanish Bilingual - Roadside Assistance
AAA Auto Club Enterprises, Dallas, Texas, United States, 75215
Overview
As a remote, work from home AAA Roadside Assistance Call Center Representative – fluent in English/Spanish , you are the first point of contact for our valued members facing distress on the roads. In a fast-paced 24/7 operation, you will deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. Comprehensive training is provided to equip you with the knowledge needed to deliver legendary service.
What You Will Do
Field incoming calls from members requiring emergency roadside assistance, including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
Understand the nature of the member’s distress, ensure their immediate safety, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to internal and external teams to expedite the dispatching process.
Work collaboratively with the team to ensure the smooth operation of Emergency Roadside Service.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Remuneration and Benefits
Starting Pay: $19.85/hour, with a scheduled pay increase after 6 months
Weekend Shift Differential: additional 10% = $21.84 per hour
Bilingual Fluency: English/Spanish fluency assessment provided
Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing
Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
Advancement Opportunities
Work-From-Home Requirements
Dedicated, quiet workspace without interruptions.
Ability to connect directly to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 Mbps download and 5 Mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need
Prior customer service experience. Call Center experience is preferred. Bilingual skills in English and Spanish are required.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
Remarkable Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
#J-18808-Ljbffr
What You Will Do
Field incoming calls from members requiring emergency roadside assistance, including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
Understand the nature of the member’s distress, ensure their immediate safety, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to internal and external teams to expedite the dispatching process.
Work collaboratively with the team to ensure the smooth operation of Emergency Roadside Service.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Remuneration and Benefits
Starting Pay: $19.85/hour, with a scheduled pay increase after 6 months
Weekend Shift Differential: additional 10% = $21.84 per hour
Bilingual Fluency: English/Spanish fluency assessment provided
Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing
Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
Advancement Opportunities
Work-From-Home Requirements
Dedicated, quiet workspace without interruptions.
Ability to connect directly to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 Mbps download and 5 Mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need
Prior customer service experience. Call Center experience is preferred. Bilingual skills in English and Spanish are required.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
Remarkable Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
#J-18808-Ljbffr