A/V Technical Systems Designer
Master Technology Group, Eden Prairie, Minnesota, United States, 55344
JOB SUMMARY
At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?
Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.
The A/V Technical Systems Designer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.
This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include proficiency in drawing and design software, technical writing, programming, training, and customer service.
Job responsibilities will range from pre‑sales design and sales assistance, installation and commissioning, customer training, and post‑install support.
The A/V Technical Systems Designer will report to the A/V Department Manager.
KEY DUTIES AND RESPONSIBILITIES
Assist with gathering accurate client business requirements and site specifications
Discuss alternate options with customers to ensure they will receive the desired functionality
Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using Bluebeam, Excel, Word
Create line drawings, schematics, and rack elevations as needed
Provide remote and on‑site troubleshooting support to customers
Perform site surveys with Account Managers
Attend sales calls as a SME
Help create and present proposals
Establish trusted relationships with customer contacts
Participate in kickoff/design review meetings with Project Managers and designated field staff
Perform job site walkthroughs and quality control checks
Provide technical guidance and support to on‑site Technicians and Installers
Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
Coordinate customer network requirements with the customer and the Project Manager
Schedule and perform customer training on the new system(s)
Create as‑built documentation in AutoCAD or Bluebeam
Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
Provide timely and accurate communications to clients, fellow employees, partners and vendors
Stay current with industry trends, technologies, and products
QUALIFICATIONS
7+ years of A/V-related experience and 3+ years of A/V design experience
Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
Installation and design experience with:
Meeting room A/V systems (Q‑SYS, Crestron, Logitech, Yealink)
Overhead paging (Atlas IED, Biamp)
Sound masking (Cambridge, Atlas IED)
Digital signage (BrightSign)
Room scheduling (Logitech, Crestron, Yealink)
Proven business development and customer service skills
Strong technical writing skills
Well organized, accurate, and attentive to detail
Strong time management, problem‑solving, and decision‑making abilities
Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio, PowerPoint), CAD, Bluebeam, and other technical programs
Strong written and oral communication skills
Exceptional interpersonal skills
AVIXA CTS certification preferred
PERFORMANCE MEASUREMENTS
Demonstrates understanding and execution of all key duties and responsibilities
Shows consistent effort, enthusiasm, and follow‑through in performing all aspects of the role
Meets expected levels of responsiveness, communication, customer satisfaction, and deliverable quality
Completes assignments within required timeframes and meets project deadlines
Demonstrates strong judgment in analysis, problem‑solving, and decision‑making
Communicates clearly and effectively, both verbally and in written form
Maintains strong working relationships and contributes positively to a team environment
Demonstrates reliability in meeting commitments, deadlines, attendance, and punctuality
Aligns with and consistently demonstrates
MTG’s Core Values:
People First:
Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond:
Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency:
Responds promptly and diligently to organizational and client needs
Team Player:
Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing:
Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS Base Salary $95k - $105k+
Car Allowance
Phone Stipend
Medical, Dental & Vision Insurance
401k Match (50% match up to 6% of salary)
PTO
10 Company Paid Holidays
Nice Healthcare – Company-provided
Life Insurance – Company-provided
STD / LTD – Company-provided
Annual Bonus Eligibility
Employee Referral Bonus Program
Development Opportunities
Master Technology Group is proud to be an equal‑opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.
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Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.
The A/V Technical Systems Designer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.
This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include proficiency in drawing and design software, technical writing, programming, training, and customer service.
Job responsibilities will range from pre‑sales design and sales assistance, installation and commissioning, customer training, and post‑install support.
The A/V Technical Systems Designer will report to the A/V Department Manager.
KEY DUTIES AND RESPONSIBILITIES
Assist with gathering accurate client business requirements and site specifications
Discuss alternate options with customers to ensure they will receive the desired functionality
Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using Bluebeam, Excel, Word
Create line drawings, schematics, and rack elevations as needed
Provide remote and on‑site troubleshooting support to customers
Perform site surveys with Account Managers
Attend sales calls as a SME
Help create and present proposals
Establish trusted relationships with customer contacts
Participate in kickoff/design review meetings with Project Managers and designated field staff
Perform job site walkthroughs and quality control checks
Provide technical guidance and support to on‑site Technicians and Installers
Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
Coordinate customer network requirements with the customer and the Project Manager
Schedule and perform customer training on the new system(s)
Create as‑built documentation in AutoCAD or Bluebeam
Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
Provide timely and accurate communications to clients, fellow employees, partners and vendors
Stay current with industry trends, technologies, and products
QUALIFICATIONS
7+ years of A/V-related experience and 3+ years of A/V design experience
Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
Installation and design experience with:
Meeting room A/V systems (Q‑SYS, Crestron, Logitech, Yealink)
Overhead paging (Atlas IED, Biamp)
Sound masking (Cambridge, Atlas IED)
Digital signage (BrightSign)
Room scheduling (Logitech, Crestron, Yealink)
Proven business development and customer service skills
Strong technical writing skills
Well organized, accurate, and attentive to detail
Strong time management, problem‑solving, and decision‑making abilities
Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio, PowerPoint), CAD, Bluebeam, and other technical programs
Strong written and oral communication skills
Exceptional interpersonal skills
AVIXA CTS certification preferred
PERFORMANCE MEASUREMENTS
Demonstrates understanding and execution of all key duties and responsibilities
Shows consistent effort, enthusiasm, and follow‑through in performing all aspects of the role
Meets expected levels of responsiveness, communication, customer satisfaction, and deliverable quality
Completes assignments within required timeframes and meets project deadlines
Demonstrates strong judgment in analysis, problem‑solving, and decision‑making
Communicates clearly and effectively, both verbally and in written form
Maintains strong working relationships and contributes positively to a team environment
Demonstrates reliability in meeting commitments, deadlines, attendance, and punctuality
Aligns with and consistently demonstrates
MTG’s Core Values:
People First:
Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond:
Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency:
Responds promptly and diligently to organizational and client needs
Team Player:
Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing:
Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS Base Salary $95k - $105k+
Car Allowance
Phone Stipend
Medical, Dental & Vision Insurance
401k Match (50% match up to 6% of salary)
PTO
10 Company Paid Holidays
Nice Healthcare – Company-provided
Life Insurance – Company-provided
STD / LTD – Company-provided
Annual Bonus Eligibility
Employee Referral Bonus Program
Development Opportunities
Master Technology Group is proud to be an equal‑opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.
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