Customer Service Representative (Entry or Senior)
State of Wisconsin, Eau Claire, Wisconsin, United States, 54701
Introduction
The Wisconsin Department of Natural Resources (DNR), Division of External Services is currently recruiting to fill two (2) Customer Service Representative vacancies headquartered in Madison and Eau Claire, WI.
Madison, WI – The position will work non‑traditional hours including nights and weekends, most likely consisting of four (4) 10‑hour shifts from 11:30am–10:00pm depending on business needs at the time of hire. The role is eligible for remote work up to 50% of the time after completion of training and six (6) months of demonstrated proficiency in the role.
Eau Claire, WI – The position schedule consists of five (5) 8‑hour shifts, 8:00am–4:30pm, Monday–Friday. This role works in the office five (5) days per week and is not eligible for remote work.
What We Offer This is an excellent opportunity to start a meaningful and rewarding career with the DNR. Our employees have access to an excellent comprehensive benefit and compensation package, that includes paid time off so you can truly have a work/life balance! If you have student loans and work full‑time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program. To learn more about the state’s complete compensation package, please visit Employee Trust Fund’s Total Rewards Calculator! The DNR excels at protecting and managing natural resources while supporting the economy and the well‑being of our citizenry. Click here to see what working for the State of Wisconsin is all about!
Position Summary These positions serve as the Department's primary point of contact for the majority of service requests and information inquiries made by members of the public, agency partners, stakeholders, and staff. This is accomplished through face‑to‑face, phone, email and online interactions.
They assist customers with questions, products and services related to hunting, fishing, trapping, and other natural resources related activities. They are responsible for providing information and assistance with the registration and titling of recreational vehicles regulated by the Department. The work involves the interpretation and application of state statutes, administrative rules, and department policies and procedures pertaining to recreational licensing and vehicle registration and titling. The position focuses on the customers’ experiences, anticipates the customers’ needs, and excels at surpassing customers’ expectations, often using collaborative methods for service delivery.
Madison, WI – Requires access to Criminal Justice Information Systems (CJIS) and/or unescorted access to CJIS‑secured physical spaces and therefore must comply with the Transaction Information for the Management of Enforcement (TIME) System Security Policy, including undergoing a fingerprint background check prior to employment.
See Position Descriptions for more information.
Salary Information Entry level: $22.31 per hour ($46,404 annually) in pay schedule/range 02–11.
Senior level: $26.08 per hour ($54,246 annually) in pay schedule/range 02–13.
These positions are included in the classification Natural Resources Customer Service Representative.
Benefits
Generous paid time off, including at least 3½ weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
Excellent and affordable health insurance options (starting at $34/month for single and $83/month for family coverage).
Other great insurance options (dental, vision, life, and more).
A top‑notch retirement program and optional tax‑advantaged 457 retirement savings plan.
A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
For more info, see our Total Rewards Calculator.
This position is not represented by a collective bargaining unit. Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan.
Background Checks The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. These positions have access to secure areas and systems and require fingerprint criminal background checks for final applicants prior to job offer. Please note a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
Eligibility to Work in the United States The Department of Natural Resources does not sponsor work visas at the time of hire or at any time during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I‑9 upon hire.
Probation A 12‑month probationary period may be required.
Reference Check References are not required at the time of application but will be required upon successful completion of the interview process.
Remote Work Madison, WI – Allows remote work up to 50% of the time after the completion of training and six (6) months of demonstrated proficiency in the role.
Eau Claire, WI – Will work in the office five (5) days per week.
Remote work approval is based on individual circumstances and is subject to supervisor approval and DNR remote work policies. Approval is subject to change without notice based on business needs. Employees with approved remote work arrangements are generally expected to work within the state of Wisconsin.
Hours of Work Madison, WI – Non‑traditional hours including nights and weekends, most likely works four (4) 10‑hour shifts from 11:30am–10:00pm depending on business needs at the time of hire.
Eau Claire, WI – Monday–Friday working from 8:00am–4:30pm.
Qualifications Please make sure to describe and provide detailed examples within your resume and/or letter of qualifications for each of the following qualifications you meet.
Required Qualifications Include Experience In All the Following Criteria:
Responding to customer questions and/or complaints by phone, email, and/or in person
Cash handling, sales reconciliation, business finances, and/or checking account management
Computer programs and/or web‑based systems (e.g., reservation software, licensing software, customer relation management programs, customer service software, etc.)
Preferred qualifications include any of the following criteria:
Interpreting and communicating in lay‑person terms laws, regulations, policies, procedures or other complex documents or information to an audience unfamiliar with the material
Provision of “remote” customer service (e.g., call center, web‑based tech support, etc.)
How To Apply If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: 20150 to complete your application for this posting. Current state employees, including those with Career Executive status, must apply through STAR ESS. Former permanent classified state employees must apply through Wisc.Jobs.
The steps to apply online are quick and easy! Your resume and letter of qualifications are used during our evaluation process to determine your eligibility for further consideration. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Please review our helpful tips for developing your resume and letter of qualifications and what should be included. References are not required at the time of application but will be required upon successful completion of the interview process. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.
For technical troubleshooting related to the Wisc.Jobs site, please view the Frequently Asked Questions. For questions regarding the application process, please contact Rebekah Gaumitz in Human Resources at Rebekah.Gaumitz@wisconsin.gov or 608-422-6417.
Disabled veterans:
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non‑Competitive Appointment program.
The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Deadline to Apply All applications must be received by 11:59 pm central on Monday, March 2, 2026.
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Madison, WI – The position will work non‑traditional hours including nights and weekends, most likely consisting of four (4) 10‑hour shifts from 11:30am–10:00pm depending on business needs at the time of hire. The role is eligible for remote work up to 50% of the time after completion of training and six (6) months of demonstrated proficiency in the role.
Eau Claire, WI – The position schedule consists of five (5) 8‑hour shifts, 8:00am–4:30pm, Monday–Friday. This role works in the office five (5) days per week and is not eligible for remote work.
What We Offer This is an excellent opportunity to start a meaningful and rewarding career with the DNR. Our employees have access to an excellent comprehensive benefit and compensation package, that includes paid time off so you can truly have a work/life balance! If you have student loans and work full‑time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program. To learn more about the state’s complete compensation package, please visit Employee Trust Fund’s Total Rewards Calculator! The DNR excels at protecting and managing natural resources while supporting the economy and the well‑being of our citizenry. Click here to see what working for the State of Wisconsin is all about!
Position Summary These positions serve as the Department's primary point of contact for the majority of service requests and information inquiries made by members of the public, agency partners, stakeholders, and staff. This is accomplished through face‑to‑face, phone, email and online interactions.
They assist customers with questions, products and services related to hunting, fishing, trapping, and other natural resources related activities. They are responsible for providing information and assistance with the registration and titling of recreational vehicles regulated by the Department. The work involves the interpretation and application of state statutes, administrative rules, and department policies and procedures pertaining to recreational licensing and vehicle registration and titling. The position focuses on the customers’ experiences, anticipates the customers’ needs, and excels at surpassing customers’ expectations, often using collaborative methods for service delivery.
Madison, WI – Requires access to Criminal Justice Information Systems (CJIS) and/or unescorted access to CJIS‑secured physical spaces and therefore must comply with the Transaction Information for the Management of Enforcement (TIME) System Security Policy, including undergoing a fingerprint background check prior to employment.
See Position Descriptions for more information.
Salary Information Entry level: $22.31 per hour ($46,404 annually) in pay schedule/range 02–11.
Senior level: $26.08 per hour ($54,246 annually) in pay schedule/range 02–13.
These positions are included in the classification Natural Resources Customer Service Representative.
Benefits
Generous paid time off, including at least 3½ weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
Excellent and affordable health insurance options (starting at $34/month for single and $83/month for family coverage).
Other great insurance options (dental, vision, life, and more).
A top‑notch retirement program and optional tax‑advantaged 457 retirement savings plan.
A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
For more info, see our Total Rewards Calculator.
This position is not represented by a collective bargaining unit. Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan.
Background Checks The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. These positions have access to secure areas and systems and require fingerprint criminal background checks for final applicants prior to job offer. Please note a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.
Eligibility to Work in the United States The Department of Natural Resources does not sponsor work visas at the time of hire or at any time during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I‑9 upon hire.
Probation A 12‑month probationary period may be required.
Reference Check References are not required at the time of application but will be required upon successful completion of the interview process.
Remote Work Madison, WI – Allows remote work up to 50% of the time after the completion of training and six (6) months of demonstrated proficiency in the role.
Eau Claire, WI – Will work in the office five (5) days per week.
Remote work approval is based on individual circumstances and is subject to supervisor approval and DNR remote work policies. Approval is subject to change without notice based on business needs. Employees with approved remote work arrangements are generally expected to work within the state of Wisconsin.
Hours of Work Madison, WI – Non‑traditional hours including nights and weekends, most likely works four (4) 10‑hour shifts from 11:30am–10:00pm depending on business needs at the time of hire.
Eau Claire, WI – Monday–Friday working from 8:00am–4:30pm.
Qualifications Please make sure to describe and provide detailed examples within your resume and/or letter of qualifications for each of the following qualifications you meet.
Required Qualifications Include Experience In All the Following Criteria:
Responding to customer questions and/or complaints by phone, email, and/or in person
Cash handling, sales reconciliation, business finances, and/or checking account management
Computer programs and/or web‑based systems (e.g., reservation software, licensing software, customer relation management programs, customer service software, etc.)
Preferred qualifications include any of the following criteria:
Interpreting and communicating in lay‑person terms laws, regulations, policies, procedures or other complex documents or information to an audience unfamiliar with the material
Provision of “remote” customer service (e.g., call center, web‑based tech support, etc.)
How To Apply If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: 20150 to complete your application for this posting. Current state employees, including those with Career Executive status, must apply through STAR ESS. Former permanent classified state employees must apply through Wisc.Jobs.
The steps to apply online are quick and easy! Your resume and letter of qualifications are used during our evaluation process to determine your eligibility for further consideration. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Please review our helpful tips for developing your resume and letter of qualifications and what should be included. References are not required at the time of application but will be required upon successful completion of the interview process. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.
For technical troubleshooting related to the Wisc.Jobs site, please view the Frequently Asked Questions. For questions regarding the application process, please contact Rebekah Gaumitz in Human Resources at Rebekah.Gaumitz@wisconsin.gov or 608-422-6417.
Disabled veterans:
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service‑connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non‑Competitive Appointment program.
The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Deadline to Apply All applications must be received by 11:59 pm central on Monday, March 2, 2026.
#J-18808-Ljbffr