Luxury and Consortia Travel Sales Manager
Sage Restaurant Group, Chicago, Illinois, United States, 60290
Why us?
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Job Overview Actively sells to consortia and travel industry segments with the goal to meet and exceed hotel revenue goals. This role is responsible for managing the relationship of travel industry and consortia accounts located locally and nationally and working with the Hotel brand leaders and channels. Effectively communicates internally and externally through various methods and across all departments. The primary intent is to drive revenue for the hotel in all leisure segments.
Responsibilities Leadership
Proactively prospects and solicits, working all accounts to produce the highest greatest amount of revenue possible in line with yield management practices, providing a high level of service to build strong relationships and repeat business.
Leads by example and holds self-accountable for goals and revenue production, creative selling strategies and client engagement.
Produces reports on a timely basis.
Positive interaction and providing information to other hotel departments to ensure smooth customer service experiences and delivering on promises.
Achievement of a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Participants in revenue management discussions and stays aligned with hotel’s overall goals.
Shows initiative, proactive approach and can work independently.
Direct Sales
Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
Strategically works with GSOs to ensure maximizing opportunities to communicate with travel managers, agents and travelers with new and existing accounts.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts when necessary.
Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.
Understands the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
New Account Development
Captures competitor's accounts through networking, research and Hotelligence reports to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
Continually targets and prospects for new business using individual creativity and innovation.
Revenue Management
Works closely with Revenue Manager and Director of Sales and Marketing to agree upon pricing/rates and create packages to meet hotel revenue goals.
Understands revenue management functions and account profitability.
Account Service and Management
Maintains well-documented, accurate, organized and up-to-date file management system to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective system utilizing GXP to best meet client needs, resulting in superior account service and increased revenues. Follows-up on customer inquiries in an efficient and expedient manner.
Keeps GSOs updated on all property news and account production and seeks assistance to bring customers to see the property.
Product Knowledge
Conducts research, surveys, personal investigation and studies marketplace and territory to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
Create campaigns and promotional offers that use brand messaging and highlights product differentiators in an effective presentation.
Time Management and Professionalism
Focuses on revenue-producing activity and maximizes selling time by dedicating over 50% of work time on direct sales efforts.
Professionalism: Controls expenses while traveling on the property's behalf to minimize department and hotel costs.
Represents themselves, the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance always.
Qualifications Education/Formal Training Bachelor's degree preferred.
Experience
One year minimum in luxury sales, customer service-related position or hotel experience.
Knowledge/Skills
Requires knowledge of general sales techniques. Requires yield management experience.
Requires highly developed customer service skills.
Understand and follow verbal/written instructions.
Requires multi-tasking and the ability to work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions.
Respond to coaching, feedback and training.
Strong and effective sales skills.
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Lifting and carrying of objects, 30-35 pounds
Must be able to communicate with other associates and customers.
Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training.
Benefits
Medical, dental, & vision insurance
Independent PTO Program
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
$65,000 - $75,000/Annual
ID:
2026-30521
Position Type:
Regular Full-Time
Property:
The Ritz Carlton Chicago
Outlet:
Hotel
Category:
Sales & Marketing
Address:
160 E Pearson St
City:
Chicago
State:
Illinois
EOE Protected Veterans/Disability
#J-18808-Ljbffr
Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Job Overview Actively sells to consortia and travel industry segments with the goal to meet and exceed hotel revenue goals. This role is responsible for managing the relationship of travel industry and consortia accounts located locally and nationally and working with the Hotel brand leaders and channels. Effectively communicates internally and externally through various methods and across all departments. The primary intent is to drive revenue for the hotel in all leisure segments.
Responsibilities Leadership
Proactively prospects and solicits, working all accounts to produce the highest greatest amount of revenue possible in line with yield management practices, providing a high level of service to build strong relationships and repeat business.
Leads by example and holds self-accountable for goals and revenue production, creative selling strategies and client engagement.
Produces reports on a timely basis.
Positive interaction and providing information to other hotel departments to ensure smooth customer service experiences and delivering on promises.
Achievement of a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Participants in revenue management discussions and stays aligned with hotel’s overall goals.
Shows initiative, proactive approach and can work independently.
Direct Sales
Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
Strategically works with GSOs to ensure maximizing opportunities to communicate with travel managers, agents and travelers with new and existing accounts.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts when necessary.
Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.
Understands the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
New Account Development
Captures competitor's accounts through networking, research and Hotelligence reports to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
Continually targets and prospects for new business using individual creativity and innovation.
Revenue Management
Works closely with Revenue Manager and Director of Sales and Marketing to agree upon pricing/rates and create packages to meet hotel revenue goals.
Understands revenue management functions and account profitability.
Account Service and Management
Maintains well-documented, accurate, organized and up-to-date file management system to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective system utilizing GXP to best meet client needs, resulting in superior account service and increased revenues. Follows-up on customer inquiries in an efficient and expedient manner.
Keeps GSOs updated on all property news and account production and seeks assistance to bring customers to see the property.
Product Knowledge
Conducts research, surveys, personal investigation and studies marketplace and territory to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
Create campaigns and promotional offers that use brand messaging and highlights product differentiators in an effective presentation.
Time Management and Professionalism
Focuses on revenue-producing activity and maximizes selling time by dedicating over 50% of work time on direct sales efforts.
Professionalism: Controls expenses while traveling on the property's behalf to minimize department and hotel costs.
Represents themselves, the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance always.
Qualifications Education/Formal Training Bachelor's degree preferred.
Experience
One year minimum in luxury sales, customer service-related position or hotel experience.
Knowledge/Skills
Requires knowledge of general sales techniques. Requires yield management experience.
Requires highly developed customer service skills.
Understand and follow verbal/written instructions.
Requires multi-tasking and the ability to work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions.
Respond to coaching, feedback and training.
Strong and effective sales skills.
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Lifting and carrying of objects, 30-35 pounds
Must be able to communicate with other associates and customers.
Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training.
Benefits
Medical, dental, & vision insurance
Independent PTO Program
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
$65,000 - $75,000/Annual
ID:
2026-30521
Position Type:
Regular Full-Time
Property:
The Ritz Carlton Chicago
Outlet:
Hotel
Category:
Sales & Marketing
Address:
160 E Pearson St
City:
Chicago
State:
Illinois
EOE Protected Veterans/Disability
#J-18808-Ljbffr