Lumina Agency Inc is a forward-thinking communications and brand development firm dedicated to helping organizations build meaningful and lasting public presence. We partner with clients across diverse industries to design strategic communication initiatives that elevate reputation, strengthen stakeholder relationships, and drive measurable growth.
Job Description Lumina Agency Inc is seeking a highly organized and client-focused
Service Account Coordinator
to join our team in Lawrence, MA. In this role, you will serve as a key liaison between clients and internal departments, ensuring service requests are handled efficiently and accounts are managed with accuracy and professionalism.
This position is ideal for individuals who thrive in fast-paced environments, excel at communication, and take pride in delivering outstanding support.
Responsibilities
Coordinate and manage assigned client accounts to ensure consistent service delivery
Act as the primary point of contact for client inquiries and service requests
Monitor account activity, track service performance, and maintain accurate documentation
Collaborate with internal teams to ensure timely execution of client needs
Prepare reports, summaries, and account updates as required
Identify opportunities to improve processes and enhance client satisfaction
Maintain professional relationships with clients and stakeholders
Qualifications
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Detail-oriented with strong analytical and problem-solving skills
Ability to manage multiple priorities effectively
Professional demeanor and customer-focused mindset
Proficiency in standard business software and reporting tools
Additional Information Competitive salary ($54,000 – $58,000 annually)
Clear growth opportunities within the organization
Professional development and skill-building programs
Supportive and collaborative team environment
Structured full-time schedule
Opportunity to work with diverse client portfolios
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Job Description Lumina Agency Inc is seeking a highly organized and client-focused
Service Account Coordinator
to join our team in Lawrence, MA. In this role, you will serve as a key liaison between clients and internal departments, ensuring service requests are handled efficiently and accounts are managed with accuracy and professionalism.
This position is ideal for individuals who thrive in fast-paced environments, excel at communication, and take pride in delivering outstanding support.
Responsibilities
Coordinate and manage assigned client accounts to ensure consistent service delivery
Act as the primary point of contact for client inquiries and service requests
Monitor account activity, track service performance, and maintain accurate documentation
Collaborate with internal teams to ensure timely execution of client needs
Prepare reports, summaries, and account updates as required
Identify opportunities to improve processes and enhance client satisfaction
Maintain professional relationships with clients and stakeholders
Qualifications
Strong organizational and time-management skills
Excellent written and verbal communication abilities
Detail-oriented with strong analytical and problem-solving skills
Ability to manage multiple priorities effectively
Professional demeanor and customer-focused mindset
Proficiency in standard business software and reporting tools
Additional Information Competitive salary ($54,000 – $58,000 annually)
Clear growth opportunities within the organization
Professional development and skill-building programs
Supportive and collaborative team environment
Structured full-time schedule
Opportunity to work with diverse client portfolios
#J-18808-Ljbffr